POLICIES
I. Payment Policy
Hanopop processes all orders through Authorize.net, who, since 1996, has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa (yes, this is a direct quote from them!) All of our transactions comply with current security standards and we continue to improve our systems to give our clients peace-of-mind so they can shop without worry.
In addition, we also accept payments through the PayPal and Google Checkout platforms. These two payment platforms are the best known alternative systems available today and we understand that some people prefer using them over using traditional credit card ordering. Registering for a PayPal account or a Google Checkout account is simple, safe, and secure. If you need any assistance with setting up an account please contact us; we would be glad to assist you.
II. Shipping Policy
Once Hanopop receives your order, it runs through a simple 3-step process; 1) an order is recorded after successful checkout, 2) the order is processed through Authorize.net, PayPal, or Google Checkout, 3) our order fulfillment department locates your merchandise and packages it up for shipment. This process can take up to five (5) business days; however, most, if not all, orders are completed within 48 hours (excluding weekends and national holidays - we're allowed to maintain some kind of a social life, right..?).
III. Return Policy
Simply put, you can return merchandise for a refund only if the item is in BRAND NEW, UNOPENED CONDITION, including its original packaging and accessories. We know this seems a little extreme, but without this stipulation we would not be able to offer our amazing prices.
Note: We must be notified of the return within fourteen (14) days of your receipt of the product. There are NO returns or exchanges on opened models under any circumstances. Also, there are NO returns or exchanges for any reason on opened boxed trading figures. If opened and/or un-sellable merchandise is returned to us, we reserve the right to deduct up to 50% from your refund. In order to start the return process, a return authorization number (RMA#) must be issued. Please contact us in order to receive this number. Returns will not be processed without this number. The refunded amount does not include shipping charges incurred. Once we have received and processed the returned item, you will be notified via email of your refund. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
If the return was due to an error on our part (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for shipping costs related to the return, however, you must request a prepaid shipping label from us and use the original box you order was shipped in. If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee that will be deducted from your refund. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping.
Please write the reason for your return on the packing slip. Packages returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 20% re-stocking fee (this is solely to recoup our losses from charges we incur when this happens). In addition, a returned shipping fee, of which the balance will be taken from the credit issued, will be applied to packages that are "Refused" using UPS or USPS delivery without prior consent. Hanopop is not responsible if a package is lost or misdirected due to an incorrectly inputted address. We have no control over addresses inputted during the checkout process. Please make sure you have typed in the correct address. After placing the packaging slip into a box, check to make sure the box is securely wrapped. Please view Customer Service for our shipping address.br>
For shipping, we recommend that customers use Insured Parcel Post or Insured International Postage. *During the holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return!
IV. Privacy Policy
This site is hosted by Vendio. Vendio hosts the store pages, ordering system, and order data. Vendio automatically collects order information but may only use this information for aggregation. Please see the Vendio Privacy Policy for specific information about how Vendio uses this information.
Effective Date: July 1, 2012
I. Email Addresses
We do not trade, rent, or sell e-mail addresses to any other parties - ever - period.
II. Postal Addresses
We do not trade, rent, or sell postal addresses to any other parties - ever - period.
III. Telephone Numbers
We do not retain telephone numbers for purposes other than contacting individuals with a question or information regarding their order. We do not trade, rent, or sell telephone numbers to any other parties - ever - period.
IV. Credit Card and other Payment Information
We do not retain credit card numbers or other payment information for purposes other than processing your secure online orders. After your order is placed, your credit card and other payment information records are securely stored in our order processing system which is not accessible to outside systems. Any hardcopy information that is printed out locally here, and is not sent along with your order (internal copies of credit card transaction receipts, for example) is thoroughly destroyed. Your Payment Information is safe here!
V. Aggregate Site Statistics
We do not share these statistics with any other parties - ever - period.
VI. Privacy Statement Updates
If we decide to make any changes to this Privacy Statement, we'll post those changes here so that you can stay informed.
To sum it all up, we don't abuse your privacy, ever. Period!
At Hanopop, we are committed to safeguarding your personal information. You are our number one priority, so we want you to feel comfortable placing your order online. If you have any additional questions or comments regarding our secure technology or privacy policies, please e-mail us.
Hanopop processes all orders through Authorize.net, who, since 1996, has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa (yes, this is a direct quote from them!) All of our transactions comply with current security standards and we continue to improve our systems to give our clients peace-of-mind so they can shop without worry.
In addition, we also accept payments through the PayPal and Google Checkout platforms. These two payment platforms are the best known alternative systems available today and we understand that some people prefer using them over using traditional credit card ordering. Registering for a PayPal account or a Google Checkout account is simple, safe, and secure. If you need any assistance with setting up an account please contact us; we would be glad to assist you.
II. Shipping Policy
Once Hanopop receives your order, it runs through a simple 3-step process; 1) an order is recorded after successful checkout, 2) the order is processed through Authorize.net, PayPal, or Google Checkout, 3) our order fulfillment department locates your merchandise and packages it up for shipment. This process can take up to five (5) business days; however, most, if not all, orders are completed within 48 hours (excluding weekends and national holidays - we're allowed to maintain some kind of a social life, right..?).
III. Return Policy
Simply put, you can return merchandise for a refund only if the item is in BRAND NEW, UNOPENED CONDITION, including its original packaging and accessories. We know this seems a little extreme, but without this stipulation we would not be able to offer our amazing prices.
Note: We must be notified of the return within fourteen (14) days of your receipt of the product. There are NO returns or exchanges on opened models under any circumstances. Also, there are NO returns or exchanges for any reason on opened boxed trading figures. If opened and/or un-sellable merchandise is returned to us, we reserve the right to deduct up to 50% from your refund. In order to start the return process, a return authorization number (RMA#) must be issued. Please contact us in order to receive this number. Returns will not be processed without this number. The refunded amount does not include shipping charges incurred. Once we have received and processed the returned item, you will be notified via email of your refund. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
If the return was due to an error on our part (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for shipping costs related to the return, however, you must request a prepaid shipping label from us and use the original box you order was shipped in. If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee that will be deducted from your refund. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping.
Please write the reason for your return on the packing slip. Packages returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 20% re-stocking fee (this is solely to recoup our losses from charges we incur when this happens). In addition, a returned shipping fee, of which the balance will be taken from the credit issued, will be applied to packages that are "Refused" using UPS or USPS delivery without prior consent. Hanopop is not responsible if a package is lost or misdirected due to an incorrectly inputted address. We have no control over addresses inputted during the checkout process. Please make sure you have typed in the correct address. After placing the packaging slip into a box, check to make sure the box is securely wrapped. Please view Customer Service for our shipping address.br>
For shipping, we recommend that customers use Insured Parcel Post or Insured International Postage. *During the holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return!
IV. Privacy Policy
This site is hosted by Vendio. Vendio hosts the store pages, ordering system, and order data. Vendio automatically collects order information but may only use this information for aggregation. Please see the Vendio Privacy Policy for specific information about how Vendio uses this information.
Effective Date: July 1, 2012
I. Email Addresses
We do not trade, rent, or sell e-mail addresses to any other parties - ever - period.
II. Postal Addresses
We do not trade, rent, or sell postal addresses to any other parties - ever - period.
III. Telephone Numbers
We do not retain telephone numbers for purposes other than contacting individuals with a question or information regarding their order. We do not trade, rent, or sell telephone numbers to any other parties - ever - period.
IV. Credit Card and other Payment Information
We do not retain credit card numbers or other payment information for purposes other than processing your secure online orders. After your order is placed, your credit card and other payment information records are securely stored in our order processing system which is not accessible to outside systems. Any hardcopy information that is printed out locally here, and is not sent along with your order (internal copies of credit card transaction receipts, for example) is thoroughly destroyed. Your Payment Information is safe here!
V. Aggregate Site Statistics
We do not share these statistics with any other parties - ever - period.
VI. Privacy Statement Updates
If we decide to make any changes to this Privacy Statement, we'll post those changes here so that you can stay informed.
To sum it all up, we don't abuse your privacy, ever. Period!
At Hanopop, we are committed to safeguarding your personal information. You are our number one priority, so we want you to feel comfortable placing your order online. If you have any additional questions or comments regarding our secure technology or privacy policies, please e-mail us.
