Return Policies:
You are welcome to return any items you bought from www.kandubeads.com for a STORE CREDIT of the value of the final bid price of your item. Your credit voucher code will be issued when the items returned are evaluated to be in salable condition. You will be able to chose any items in our current www.KanduBeads.com inventory at the time you use your voucher. You will have one year from date of issue of the credit voucher to use it. Voucher will not work on closeout, sale, direct phone
orders, retail store purchases, exhibit show location sales, Ebay, Etsy, Artfire, 10,00 Markets, Amazon or
any other online auction or selling outlet.
Your shipping and handling fees will not be refunded and the credit voucher cannot be used toward shipping and handling of the exchanged item. If the items you purchased had free shipping then your shipping fees will be assessed at a maximum of $5.00 or 15% of the item cost whichever is less.
Please ship items to:
KanduBeads Returns
36 Edgewood Drive
Wallingford, CT 06492
U.S.A
Include your a copy of your original invoice. Your return WILL NOT BE PROCESSED without it!
We thank you for your purchases and want to keep you as a satisfied customer.
Payment Policies:
The
following Payment Methods are accepted through our secure payment hosts. Visa, Mastercard, Discover, Paypal.
Items
will not be held without payment.
We do NOT accept personal checks. If you want to pay with a Money Order or Bank Check, please contact us for details.
Shipping Policies:
We ship all
over the world from our studios in Wallingford, Connecticut U.S.A. We ship
every day, but please allow 2 days handling time before your items are shipped.
Domestic Shipping: All items
shipped within the U.S.A. are shipped with tracking information. If your item
has not arrived in the specified times below, please contact us for tracking
information.
All orders are
shipped via USPS First Class mail or USPS Priority Mail. Depending on the
quantity and size of items you purchased, your order may be upgraded to
Priority Mail. You may upgrade to USPS Express mail. If you have any special requests please contact us at the time the order is placed.
Typical
Delivery times:
USA 2-8
business days
International
Shipping:
International
orders are not shipped with tracking information unless you have paid for the
Priority shipping option. These items are NOT INSURED. If you want your
international parcel to be shipped with insurance, please contact us for
pricing.
We DO NOT ship to Indonesia or Italy without insurance. Please contact us for rates.
Typical
delivery times:
Canada 7-20
business days
Europe 7-20
business days
Asia 8-25
business days
Australia 8-25
business days
Coupon Policies:
* Coupons will discount the current selling price of one item at the time the purchase is made.
* Coupons void after expiration date.
* Only one (1) coupon per order will be accepted.
* The coupon will discount only one (1) item in a total purchase unless otherwise indicated on the coupon.
* Coupon may be used for www.kandubeads.com purchases only. Phone
orders, retail store purchases, exhibit show location sales, Ebay, Etsy, Artfire, 10,00 Markets, Amazon or
any other online auction or selling outlet location sales are excluded
from any online coupon unless specifically stated.
* Coupons cannot be combined with other coupons or offers unless stated.
* Coupons bear no cash value.
* Gift-wrapping, taxes, shipping and handling are not discounted as part of coupon offers.
* Coupon offers includes only merchandise which is in stock at the time the order is placed.
* Special orders, custom orders and all gold items are excluded from online coupon offers unless stated otherwise.
* Prices and availability of merchandise subject to change without notice.
*All coupon policies are unless otherwise stated in the coupon offer.
Special Orders
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