PoliciesShipping: We ship to US addresses only from any of our available carriers.Tax: We do not charge sales tax on orders shipped out of state. If applicable, sales tax will be added to your order during Checkout. Contact: We value your feedback. Please contact us with any questions or comments. Return Policy •Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted. •Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA). •All returns MUST be accompanied by an RMA number or they will be refused. •All returned merchandise must be UNUSED, in NEW condition and in it's original packaging. •Returns will not be accepted after 30 days. •The approved RMA number must be clearly shown on the shipping label •If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return. •Special orders or custom-made items are not returnable. •Refurbish items are not returnable. •Shipping charges are not refundable. •Returned merchandise will be charged a 25% restocking fee. •Customer assumes responsibility for any shipping charges on returns. NOTE: Defective Merchandise: If there is a manufacturer's defect with your product, then please contact the manufacturer or RAP4 and we will do our best to have the manufacturer issue a replacement for you. Please go to http://repair.rap4.com more information or If you have any questions, please call (408) 434-0434 Refunds on Returns After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy. •If the items do not meet those conditions, they will be returned to you at your expense. •If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order. •Please allow a week for the refund to appear on your credit card. •We will not refund you for items damaged in shipping due to your incorrect packaging. Warranty This is a general warranty information only, it may be updated and changed at anytime. •RAP4, RAP5, RAP17, RAP226 and RAP47 have 1 year warranty - please check your manual for more details •T16 and T68 have 1 year warranty - please check you manual for more details •All other markers and products are warranty by the manufacture, please contact the manufacture for specific detail •All accessories, includes: grenade launcher , grenade, mine, laser, scope, mount, rail, sight, soft goods, holster, vest, apparel all other accessories not mention here have 30 days warranty |