policies

Return policy Oleanders products would like to make certain all of our customers are satisfied. If for any reason a customer is not satisfied with the goods, they can exchange or ask for refund. Return If the customer received the wrong item or the item received is faulty, then this item can be returned to us. This should be reported within 48 hours and returned within 72 hours and the item must be in original condition when returning to us. Outside of this window the customer takes full responsibility of the item. When the returned package arrives, we will examine the item, check the problem. If we discover nothing wrong with the items, we will promptly return the item back to customer. Refund Oleanders Products offers partial or full refund on most items for the following reasons. Full Refunds We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund. Full refund of purchase takes approximately 15 to 24 days once the order/down payments are submitted and processed. Partial Refunds We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund. Partial refund of purchase takes approximately 15 to 24 days once the order/down payments are submitted and processed. Exchange Policy If the customer receives an item and it does not fit, we advise customer to exchange the item for another or resubmit for an item of a different size or a different item all together. In very few instances we offer refund on items that do not fit, we handle this by a case by case basis. Ordering and Shipping Policy Oleanders products would like to make our shipping and ordering process as seamless as possible. Oleanders products ships items twice a month (15th or 30th) using our batch shipping system. Orders should be submitted using our ordering template. Using a template different from what is provided may slow down the shipping process. Batch Shipping Every shipping period consist of five (5) shipping batches. We ship on a first in first out basis. Orders received outside the ordering window will be shipped in the next available shipping batch when the order is received. Our Customers To prevent delays in shipping, back orders and out of stock items It is essential that all of our representative bear in mind, our ordering and shipping policy and take note. Order statuses Back order- Items are in stock however there is a back up of orders and may not be shipped on the day specified Out of Stock- There are no items available for shipping. Items out of stock usually ships when that particular item is back in stock. Price variation- From time to time we raise our prices for some products. We will try to be as timely as possible in notifying our agents when this occurs. However some price increases are instantaneous. Payments Online Payments Payment must be received within 10 days of placing an order. If payments are not received within this time frame the item will be re-listed. We accept credit cards - paypal for payments. Money orders and cashier's checks must clear before the item is shipped, so please allow up to 14 days for confirmation that your check has cleared. For faster processing, pay via credit card-paypal. All orders are shipped via USPS Priority or its equivalent with delivery confirmation. Shipping fees are not refundable under any circumstance. Other shipping methods are available upon request. Please contact [email protected]. International Shipping Information is available upon request.