policies

SHIPPING
Our warehouse is based in California, USA. All items are professionally packed and ready to ship within 1 to 2 business days upon payment clearance except orders shipping to PA, IL, GA, and TX which may take up to 3 business days to ship.

1. Continental U.S. (48 states): UPS Ground (7-10 business days) $6.95 for orders under $50; and 15% of order total for orders over $50. DHL RUSH (2-4 business days) - $20.00 for orders under $25; and 50% of order total for orders over $25.

2. Outside Continental U.S. (Alaska, Hawaii, Military APO/FPO Boxes, U.S. Virgin Island, Guam, Puerto Rico): USPS Priority Mail - $20.00 for orders under $25; and 50% of order total for orders over $25.

3. Canada: Canada Post - $20.00 for orders under $50; and 50% of order total for orders over $50.

Please Note: Currently, our shipping department only ship orders to Canada on Thursday. Therefore, the order payment must be cleared before Tuesday in order for us to ship on Thursday. Else, the order will be shipped on the following week's Thursday.

4. Other International Countries: We only ship to USA and Canada shipping addresses, and not other International countries. We are glad to take all International orders if the orders' Ship-To addresses are USA or Canada based shipping addresses.

5. Undeliverable Packages: We ship to the Shipping Address provided to us exactly as on the original order, but sometimes packages are returned to us as undeliverable. When the shipping carrier returns the package to us, we will issue a full refund (less shipping and handling fees). In this case, we will not re-ship the orders to the same shipping address again. If you would still like to purchase the same merchandise, you are welcome to do so by placing a new order online.


PAYMENT
We accept the following forms of payment:

1. PayPal (Preferred)
2. Major credit cards via PayPal (Visa, Mastercard, Discover, American Express)


SALES TAX
We are required by law to collect 9.75% California sales tax on all orders shipping to California shipping addresses.


DISCLAIMER
Design and Color variation of hand-painted items: Please note that hand-painted and/or hand-crafted items may vary slightly in color or size when compared to photographed samples shown. Figurines, carvings and other hand-painted items are created by various artists, making these products truly unique and one-of-a-kind collectors' items. We have no control over minor variations on the design, and reserve the right to fulfill orders with merchandise of equivalent value as received from their suppliers, or simply apply the credit to your account.

Out of stock/Backorder items: Backorders are annoying to our customers and costly to us. Therefore, we do our best to avoid any backorders at all possible efforts. The item is available in stock for shipping at listing time, but it could be temporarily out of stock for shipping due to any unpredictable and unforeseen events with our existing warehouse inventory system. If this unfortunate event happened, we will notify you immediately of the estimated new stock arrival date, and you will only be charged for the items shipped, not the backorders. You may also choose to have us ship you another item with same value, a store credit, or full refund if you decided not to wait for the new stock.

California Proposition 65 Compliance: The products in our catalogs and website meet applicable FDA requirements. The following notice is proviced in compliance with California Proposition 65, and applies only to the specific items noted. WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.