Your privacy is of the utmost importance to us! We only collect personal information need to process your orders and to set up your account. All information is kept secure off site. We do not keep credit card information because payments are made off site at a secure pay site. If you feel there is a problem with your information contact us either by phone (239) 634-9728 or email us as soon as possible at [email protected] Returns: All sales are final, in the event that your order arrives damaged, contact the shipping company that delivered your order to file a claim. When we ship your product it is inspected and packed to prevent any damage when it leaves the warehouse. In the event that it is a manufacturer's defect you may contact us and we will issue a credit to your account or replace the item once we receive it in its original packaging, within 7 days from delivery.