Shipping Information:
All orders will ship within 48 hours of receipt, Monday through Friday. Occasionally, some products will be temporarily out of stock. If this is the case, we will ship those items as soon as they arrive or notify you if the wait will be longer than one week. If you would like to make a substitution, we are always happy to accommodate your preferences. We will ship anywhere in the United States via UPS and USPS. Shipping rates are calculated during checkout, Based on location from our Houston location including distance and order weight.
Refund, Returns and Cancellation Policies:
Many of our products are 100% satisfaction guaranteed by the manufacturer and will display this information in the product description. If you are not completely satisfied with your purchase, contact us and we will explain how to get a complete refund. If your order arrives damaged, defective, or we sent the wrong item, let us know and we'll correct it as quickly as possible.
Frequently Asked Questions:
Q: Does someone need to be home when the order is delivered?
A: No, most people are not home during the day when their delivery is made. Orders are usually left by the front door. If you would like your order left somewhere else(at the back door, on the patio, etc) please leave instructions for the us in the comments section during checkout.
Q: When will my order be delivered?
A: Local deliveries are made Monday, thru Friday. Orders placed Monday-Thursday are delivered the following day. Orders placed after 9 AM on Friday will be delivered on Monday unless other arrangements have been made. Deliveries are usually made between 9am-5pm.
Q: What does local delivery cost?
A: Local Delivery is only $5 and Expanded delivery is $8. See the About Us section for local / expanded delivery areas.
Q: I am looking for an item I do not see on your site, can you order it for me?
A: Yes, in most cases we are able to special order items for our customers. Please contact us with any questions / request
Q: How do I place an order?
A: Orders can be placed thru our website. Simply select the items you want to purchase, add them to your cart and follow the checkout process. orders may be placed over the phone Monday-Friday 9Am-5Pm Central time or send us an email
Q: What forms of payment do you accept?
A: We accept payment with Visa, MasterCard, American Express, Discover, Checks and Pay Pal.
Q: Can I arrange to have a revolving order sent to me on a regular basis?
A: Yes, we do offer a revolving order delivery service. To set up this service please contact us. We will keep your order and billing information on file and then send your order to you at a given interval. If you ever need to edit your order, time between orders or add additional items just contact us.
Q: What are your hours of operation?
A: Between 9 a.m. and 5 p.m. Monday-Friday Central time zone.
Q: Can I place my order over the phone?
A: Yes give us a call ! 281-797-9945 Monday-Friday 9 Am - 5 Pm
Q: Can I leave a check when you deliver?
A. Yes. Please Let us know in advance if you will be leaving a check. ( I.E where it will be located for pick up ) Also we require the following noted on your check:
* Drivers License Number & Expiration date
* Current Phone number where we may contact you
Q: What if I want to change the day of delivery after already scheduled?
A. Simple! Just give us a call or send an email as soon as possible.
Q: Can you deliver the same day as I call?
A. Because we don't order your items from our distributor until you place your order, we aren't able to deliver to you the same day if an order is placed after 9 AM. We need time to place our order, pick up, and deliver to you.
Q: Do you have a store I could visit?
A. We don't have a physical store. PurrFur is online and Home Delivery.
Q. What if the wrong product is delivered?
A. Many of our products are 100% satisfaction guaranteed by the manufacturer and will display this information in the product description. If you are not completely satisfied with your purchase, contact us and we will explain how to get a complete refund. If your order arrives damaged, defective, or we sent the wrong item, let us know and we'll correct it as quickly as possible
Q. Do you sell my information to others?
A. We do not sell or share our customer's information with anyone. We don’t like junk mail anymore then you do!
Q. Who can I contact for questions?
A. You can contact us by phone (281) 797-9945
