policies

Touchstone Gallery is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Sharing and Usage We will never share, sell, or rent individual personal information with anyone or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your request for information.

Notification of Changes If we decide to change our privacy policy, we will post those changes on www.touchstonegallery.com so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

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How much is shipping?
Cost of shipping will be added at checkout.

What precautions are taken to ship the artwork safely to customers?
We ship artwork using professional art shipping services to insure a safe and timely delivery.

After I purchase a piece of art, how many days will it take to arrive?
Artwork will be shipped within 5 business days of the sale. An art shipper will pick up the artwork from the gallery or artist, package it and ship it via UPS. Please allow three to five business days for UPS ground delivery. You will receive an email with a UPS tracking number which will allow you to see exactly when your artwork will arrive.

May I return a piece of artwork if it does not meet my expectations?
Touchstone Gallery offers a three-day money back guarantee on all artwork. In the event that your purchase does not meet your expectations, you may ship it back to us within three days of receiving the order. We will issue you a full refund or credit on the returned artwork once we received it. You must use the original packaging for return shipping. The artwork must be received in the same undamaged condition as it was sent. There are no returns on any orders shipped outside of the United States.

What should I do if I receive a damaged piece of art?
If you receive damaged artwork, contact us within 24 hours at [email protected] or 202.347.2787. Please save the box and all packaging material; we must have these items to process the claim.

How do I return a piece of artwork?
The return process is easy. Please repackage artwork in its original box and all packing material and ship it back to us. Please contact us at [email protected] or 202.347.2787 to let us know about returning the item. Artwork that is returned damaged will not be refunded.

Do you ship internationally?
Yes. We are happy to ship artwork to any destination in the world. Please contact us at [email protected] or 202.347.2787 to find out more.