PoliciesEffective Date: 02/12/2011
TV Castle.com has been awarded TRUSTe's Privacy Seal signifying that this
privacy policy and practices have been reviewed by TRUSTe for compliance
with TRUSTe's program requirements
including transparency, accountability and choice regarding the collection
and use of your personal information. TRUSTe's mission, as an independent
third party, is to accelerate online trust among consumers and organizations
globally through its leading privacy trustmark and innovative trust solutions.
If you have questions or complaints regarding our privacy policy or practices, please contact Denise at [email protected].
If you are not satisfied with our response you can contact TRUSTe here. Personal Information TV Castle.com does NOT share, sell, or disseminate any of your personal information with any third parties except when necessary to process a transaction through the credit card processing agent. When shipping you an item your address is disclosed to the USPS. Note: The USPS does not know what is being shipped. E-Mails We periodically send out promotional e-mails. We do send confirmational e-mails, such as shipment confirmations. If you wish to unsubscribe from receiving promotional emails from us, you may do so by sending an email to us with 'Unsubscribe' in the subject line or by changing your e-mail preferences on the account page. Please send this email to [email protected].
Changes in this Privacy Statement
Business Transitions Return Policy: We accept returns for defective merchandise. Please contact us if you are unsatisfied with your order for any reason. However there are NO REFUNDS on any items we sell. When does my order ship? All orders require 1-2 business days of processing time prior to shipping. If the order is processed before 12:00 pm PST, normally cleared orders* will be shipped out the same day. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).What happens if my package is lost or damage?
If you receive a damaged package, contact us at [email protected].. There
is only a three day grace period once the item has been received. From
there we will submit a claim for a damaged package that takes 5-8
business days for processing. Orders shipped via USPS will require 3-5
business days to process. ALL DVDs HAVE A LIFE TIME REPLACEMENT ONLY FOR CUSTOMERS WHO RECEIVED THEIR ITEMS. Shipping to CanadaWe accept orders from Canadian customers and ship our products to Canada. However, our Canadian customers should be aware that shipping to Canada is expensive. In addition, in accordance with United States federal law, we are required to follow all export laws with respect to declaration and customs documentation. We offer two methods of shipping to Canada, United States Postal Service (USPS) and United Parcel Service (UPS). Please note that whichever method you choose, you will be responsible for the full cost of shipping, including additional processing and handling charges imposed by Canada Post or UPS, as well as all duties imposed by Canada Border Services Agency and all applicable goods and services tax (GST) or harmonized sales tax (HST), and provincial sales tax (PST). Shipping to Other International DestinationsIn addition to the United States and Canada, we are currently able to ship orders to our customers in Australia, Barbados, Brazil, Cayman Islands, Cyprus, France, Germany, Greece, Hong Kong, Jamaica, India, Ireland, Malta, the Netherlands, New Zealand, the Philippines, Qatar, Singapore, South Africa, Spain, Sweden, the United Arab Emirates and the United Kingdom. Please note that all of our titles are Regions Free DVDs. For orders to Australia, Barbados, Brazil, Cayman Islands, Cyprus,
France, Germany, Greece, Hong Kong, India, Ireland, Jamaica, Jordan,
Malta, the Netherlands, New Zealand, the Philippines, Qatar, Saudi
Arabia, Singapore, South Africa, Spain, Sweden, the United Arab Emirates
and the United Kingdom, we offer shipping by United States Postal
Service (USPS) Priority Mail International, which does not have a
guaranteed time frame and offers either no tracking or very limited
tracking depending on the destination, and which typically taking
between 7 and 10 working days from the date of shipment to arrive (but
sometimes longer), by USPS Express Mail International, which does not
have a guaranteed time frame and offers either no tracking or very
limited tracking depending on the destination, and which typically
taking between 4 and 6 working days from the date of shipment to arrive
(but sometimes longer) and by United Parcel Service (UPS) (which is
considerable faster and allows tracking, but is much more expensive). We
offer the USPS Priority Mail International and Express Mail
International shipping methods because they are less expensive, but the
trade off is that it requires much more time and can’t be tracked easily
(if at all). If you select USPS Priority Mail International or USPS Express Mail International, you do so at your own risk - please do not ask us to reship your package even if it does not arrive within the rough timeframes provided by USPS. If it still has not arrived with one month of the date of posting, we will work with you to make postal service inquiries and indemnity claims of USPS and once we have received the applicable indemnity, we will reship your package to you. We cannot guarantee that we will have all items in stock all the
time. If your item is not in stock and is not expected to be in stock
within two weeks, we will contact you with details of the backorder or a
possible substitute item if there is one available. If you have a
critical or time-sensitive need, feel free to email us at[email protected]. We do our best to consolidate orders into the fewest number of shipments so that you are charged the least amount possible for duties and taxes. However, we cannot guarantee that orders with multiple items will ship in one envelope or box. Contact: We value your feedback. Please contact us with any questions or comments. |