timberlake
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posted on June 17, 2001 08:14:53 AM new
PayPal has been a nightmare! It is not so funny how they easily set up an account to allow you to funnel money into their account by selling your goods through them...But they make it close to impossible to get your money from them! They have 900.00 of MINE - from goods I sold at Ebay through them and I cant get it from them!!!!
But even worse then this is that their customer service is hell on earth -- even when you email them stateing "Do not send me back a canned response" THEY SEND YOU A CANNED response! Out of the 7 or 8 emails I have had to send them I have had 3 emails come to me from them - all of them the same response -- exact same emails!
There is no phone number - so you have to go through this email hell.
If yor thinking of useing them DONT! They are the worst and they do everything possible to KEEP YOUR MONEY!
And yes-- they STILL HAVE MY 900.00 !
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camachinist
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posted on June 17, 2001 08:58:55 AM new
Here's what Network Solutions knows about Paypal:
-----------------
Registrant:
Confinity, Inc (PAYPAL2-DOM)
1840 Embarcadero Rd.
Palo Alto, CA 94303
US
Domain Name: PAYPAL.COM
Administrative Contact, Technical Contact, Billing Contact:
PayPal, Inc. Hostmaster (PI2724-ORG) [email protected]
PayPal, Inc.
Palo Alto, CA 94303
Palo Alto, CA 94303
US
650.251.1100
Fax- 650.251.1101
Record last updated on 11-Jun-2001.
Record expires on 15-Jul-2001.
Record created on 15-Jul-1999.
Database last updated on 17-Jun-2001 00:06:00 EDT.
-------------------
Here's Paypals web site contact page....hmmm, decidedly different address...likley they are outsourcing this service...
Hope that helps....good luck with your claim...
Pat
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roofguy
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posted on June 17, 2001 09:01:24 AM new
So tell us, timberlake, what it is about the PayPal rules you've run afoul of?
[ edited by roofguy on Jun 17, 2001 09:01 AM ]
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timberlake
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posted on June 17, 2001 10:06:56 AM new
Roofguy - you want the detials - here it is:
I opened my account about two months ago - I started selling some computer gadgets I had hangeing around on ebay - quickly upgraded my account on Paypal to allow me to except over 100.00.
I know have around 878.00 in my account. When I requested a check - it said I needed to verify it if I am useing a different send to address then I opened my account with- I WASNT - I was asking for my check to be sent to the same darn address I opened my account with! BUT -- the customer service WONT READ THE EMAILS that come to them! They just push a botton and here comes a "Canned Response" !
So after about three emails of me begging them to NOT SEND A CANNED RESPONSE - they continued to send me the SAME exact canned response -- There is NO PHONE NUMBER - and they dont READ their emails! How can you get any problem solved?
ok - on to the rest of the story -- so they said to link my checking account - I went to do this punched in everything and "opps" not vaild since my husband has an account and he already used our checking number - only one account can use it! So I went in to add my credit card and "opps" cant do that since my husband also used that for his account -- their response "close my husbands account"
See this benifits them so when my husband want his money then he has to then come close my accounts which gives them more time with OUR MONEY.
OK - next -- so I attemted to now photo copy mugshots, photos of my first born - with proof that it is indeed our first born and attempted to fax the info -- the fax number is busy - permanently!
You tell me how this could be concidered an ethical company? Their goal is to make it as hard as possible to get YOUR money period!
They now have MY money about 1 month longer then I planned.
You see - there is no way to get this resolved - there is NO PHONE NUMBER - and they DONT READ YOUR EMAILS -- this is wrong.
They make it so it is VERY easy to sigh up - but they DONT tell you how fricken hard it is to get you money -- because if they did - people WOULDNT SIGN UP!
Now - Roofguy - tell me what rules I dont like and explain to me why I cant get anyone to talk to me there? Tell me how you think that it is their right to make people fight for THEIR money? And were is the accountability for them makeing themselves availible for problems that arise?
I will tell you that the way this companey is choseing to treat their customers is shameful, rude and beyond. I stand firm in when I say DONT USE THEM!
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rondamills
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posted on June 17, 2001 10:13:57 AM new
I agree with Timberlake 100%! Their CS is the worst around. I went through something quite close to that with Paypal. Needless to say I will never use them again to either send or receive money.
Ronda
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camachinist
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posted on June 17, 2001 10:17:10 AM new
timberlake
<edit>
Often, complaints posted here by new members with few other posts are viewed with suspicion....I don't subscribe to that philosophy but just wanted to warn you that it does happen.
We do have a Paypal rep here who answers questions and helps users out...he'll probably take a peek at your thread Monday, considering the title *G*, and will likely ask you for more specifics by e-mail....
Pat
<edited to thank Timberlake for sharing the details of the situation and remove that inquiry>
[ edited by camachinist on Jun 17, 2001 10:19 AM ]
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timberlake
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posted on June 17, 2001 10:30:23 AM new
Pat,
Thanks for the heads up - I did email the PaypalDoman so we will see what happens.
I think Paypal has put me through so much stress - I own a company and so does my husband - when my husbands company (which is very well known) gets complaints - we deal with them, not hide behind canned emails and no phone number - this would be unheard of!
How can a company who is holding the MONEY of its customers think that it should not be available to assist them? My husbands company would have no customers left if they did that!
Its just not right and it feels like fraud!
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camachinist
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posted on June 17, 2001 10:42:05 AM new
timberlake
Understand....my contact numbers are right on the index page of my business web site...
Since I do most of my business in the BM world, my customers prefer to talk to me in person or on the phone....
Doing business only on the internet is somewhat of a new frontier and I think companies are still struggling to find a balance of staffing, service and cost...
BTW, take a look at this page which has contact numbers for some of the online payment services...
Anything look familiar?
Pat
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timberlake
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posted on June 17, 2001 10:48:07 AM new
Thanks Pat!
Knowing what I know about Paypal - I am sure there are no "Real Voices" to answer that phone -- Only "canned voice messages".
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timberlake
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posted on June 17, 2001 10:50:51 AM new
Pat,
Does BM stand for Business Marketing?
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jrb3
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posted on June 17, 2001 11:14:15 AM new
Is your husbands account personal account or business account?
If it's a personal account just send him the money via Paypal and have him deposit it since it is the same checking account.
If he has a business account it will cost you $19 and change to send it but may just be easier then worrying about it.
Joe B
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camachinist
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posted on June 17, 2001 11:40:53 AM new
timberlake
BM stands for Bricks and Mortar...I own a machine shop...
Hopefully, some users like Joe will chime in with some ideas...
I'm verified with Paypal (tied the account to a zero balance business account) but, since reading so much stuff about them, I haven't used the account...
Pat
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timberlake
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posted on June 17, 2001 02:44:03 PM new
Joe,
Well what I am now doing is having him cancel his account and then I will get my money and cancel mine - for sure never use it again.
Thanks for the advice but dont think I want to reward them from makeing my life difficult - would rather let people know what they will have to deal with if they set up an account with Paypal - something Paypal should already be doing - If they were up front when you sign up an account then there wouldnt be so many "suprised" and angry people.
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roofguy
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posted on June 17, 2001 03:38:05 PM new
ok - on to the rest of the story -- so they said to link my checking account - I went to do this punched in everything and "opps" not vaild since my husband has an account and he already used our checking number - only one account can use it! So I went in to add my credit card and "opps" cant do that since my husband also used that for his account -- their response "close my husbands account"
I'm not trying seem unsympathetic, but it seems you and your husband have never really made a decision to be two business people or one, and that failure is causing you grief.
Two businesses, two PayPal accounts, but only one checking account and one credit card?
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timberlake
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posted on June 17, 2001 03:51:03 PM new
RoofGuy -
You have a major chip on your shoulder! My husband owns a corporation that sells way beyond the amount that could use a service like Paypal - He opened his to buy tickets to see U2 concert! Second - I own a PR firm - I only used Paypal to sell 3 things on Ebay - so whats your point? what are you trying to say here?
The only thing I am guilty of is that both my husband and I are extremely busy and dont tell each other everything we do on the internet - Do you know your wifes every step?
The fact remains that Paypal has a stupid set up that only allows one account per family and they also FORGET to tell people that!
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timberlake
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posted on June 17, 2001 03:53:08 PM new
One more thing Roofguy -- after reading about Paypal -- would you be stupid enought to hook up YOUR business checking account? are you insane? My husband is a CORPORATION -- he cant hook up Paypal to it -- wake up!
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timberlake
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posted on June 17, 2001 04:20:47 PM new
Please - anyone looking to find out about how Paypal treats its customers and their attitude please read all of RoofGuys posting throughout this message board - see he is quite obviously an employee of Paypal - he gets his enjoyment by twisting the situation to try and make a justified complaint look unjustified. He couldnt dispute anything I said about all the messed up dealings I have had with his company - so now he is saying its my fault because my husband and I should have more then one checking account and one credit card! See now it is not only required by PAYPAL to have "a" checking account or "a" credit card - now you are required to have a bunch in case one of them doesnt tickly their fancy.
SO - if you are thinking of useing Paypal - first go through these boards and see his postings and you will get a great feeling for what Paypal is about.
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camachinist
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posted on June 17, 2001 04:27:43 PM new
timberlake
Thanks for the updates...
Hopefully, Damon will get back to you tomorrow..
Many here have accused roofguy of being a PP shill or employee but, personally, I don't think he/she is...
I think you've pointed out a good lesson for users...even successful business people can get into these situations...
Often the rules and etiquette we count on the BM world don't apply on the internet...
Yet...
Think of it as the wild, wild, West...
Pat
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roofguy
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posted on June 17, 2001 04:32:01 PM new
No one else is trying to tell you how to conform to the rules. You've by now encountered a few suggestions, none of which you found acceptable. That's fine.
Seriously, what do you expect PayPal to do? Waive their rules limiting one PayPal account to one bank account? Or what? You want someone to personally listen to your detailed story, and then nicely tell you that the rules are the rules?
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timberlake
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posted on June 17, 2001 04:34:02 PM new
Pat,
There is absolutly no question that RoofGuy is a Paypal employee - he and Damon have a dog and pony show going on here - Damon is the nice, customer service guy representing Paypal and Roofguy does the dirty work to try and spin the story every time someone comes on this board to complain.... go look at his post! Otherwise he is a guy that has no life except to work for PP for free, but he is quite the spin master - so I would say he is educated and well paid to try and put out Paypal fires and even hurt the already upset customers.
[ edited by timberlake on Jun 17, 2001 04:47 PM ]
[ edited by timberlake on Jun 17, 2001 04:56 PM ]
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timberlake
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posted on June 17, 2001 04:45:36 PM new
Roofguy -
First - YOU asked for the details!
Second - I have gone by all the rules, the credit card didnt work, the checking account didnt work, the fricken fax machine is "Still Busy"
Your company does NOT read emails
Your company does not reply to them because they DONT read them. Your company does not supply a phone number.
What sugestions did I have here? Pay an extra 15.00 to send my husbands account the money? Oh - yes, and maybe I will get lucky enough to not have problem getting it from there?
The only other suggestion that we connect our business bank accounts to Paypal - You must not be wise enough to know how corporations are run - I will leave you to figure it out.
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MichelleG
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posted on June 17, 2001 04:46:44 PM new
timberlake
Referring to PayPalDamon as "Demon" is insulting and the Community Guidelines require ALL Users (including Company Representatives) be treated with respect and consideration. Please edit your post above accordingly.
Your comments regarding roofguy are also close to crossing the line. Please address the topic under the discussion and refrain from making personal comments regarding other Users.
Your co-operation would be appreciated.
Michelle
[email protected]
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camachinist
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posted on June 17, 2001 05:04:44 PM new
Michelle
Referring to PayPalDamon as "Demon"
Saw that one in e-mail....LMAO...what a Freudian slip...
I think she called him "PP Doman" further up the thread...
just don't call me late for dinner...*G*
I hope he has the computer turned off ALL weekend...
Jeez...
Pat
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timberlake
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posted on June 17, 2001 05:09:03 PM new
Yes, that was for sure a typo - look at the rest of my emails and you will see many -
certainly didnt mean to insult anyone - and for sure not Damon in which I never have had the chance to meet....
If anything my frustration with this situation has boiled up and flowed all over this board.
and yes - I am done for the day
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paypaldamon
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posted on June 18, 2001 09:08:34 AM new
Hi timberlake,
Thank you for your comments.
For the record, and to the best of my knowledge, roofguy is not affiliated with PayPal in any manner. Employees of PayPal are required to get authorization from our communications department (before posting on any forum) and they are required to identify themselves as such. I, along with Joann and Ryan, are the only employees you will see do so (with me posting the majority of the time).
Our withdrawal policy does require that a user verify their address through credit card confirmation before withdrawing via check (verified users can withdraw to any street address). PO boxes are not allowed for withdrawals. These measures are in place to deter fraud and to verify the address information for the user is correct.
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timberlake
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posted on June 18, 2001 09:19:26 AM new
Is that all??? Is that the only spin you could find in all my communications?
How about:
a. No way to get any answers from your company?
B. Only canned email responses?
C. No Phone Number?
D. Your fax line is always busy?
E. You did get a credit card but only allow one per family - so a Paypal user must have a least two credit cards
F. I did try to hook up my bank account - but only one per family - so a Paypal user must have two bank accounts
G. Your dont feel you need to be available to cutomers whose money you have control over.
I now have a mission - to make sure that everyone I come accross knows that PAYPAL JUST DOESNT CARE! You have accelerated my anger about your company.
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paypaldamon
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posted on June 18, 2001 11:08:03 AM new
Hi timberlake,
Premier/Business accounts can call the 800# for information (24/7 support). I am trying to simply explain the withdrawal policy for you, which is your concern.
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loggia
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posted on June 18, 2001 11:40:33 AM new
Timberlake, sorry about your experience. I am afraid that PayPal does not acknowledge the serious problems with their customer service. After complaining here enough, Damon will eventually make you will feel like you are in the movie Brazil.
If you really want to make an impact, write your complaint to their BBB at:
http://www.bbbsilicon.org/gccomplaint.html
PayPal has an unsatisfactory rating with the BBB (the lowest rating) and by writing you will keep the BBB informed that PayPal needs to change their corporate mindset.
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timberlake
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posted on June 18, 2001 12:04:36 PM new
Thanks,
I will do that- notice how he didnt post the 800 number?
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camachinist
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posted on June 18, 2001 12:13:50 PM new
timberlake
So I understand correctly (in case I find myself in a similar situation in the future), you (not your husband) have a Paypal account which has:
a. a credit card tied to it
b. a checking account tied to it
c. none of the above
d. both a and b
Also, the physical address you used for the account is:
a. a street address
b. a PO box
If there is anything further you have received from Paypal in e-mail which can be shared here to help others, I would be appreciative.
paypaldamon
Given the specifics proffered here, what steps can our complainant go through to complete her transaction...? Be specific...
I'm sure if she had some positive, constructive feedback addressing her concerns, her tone would change markedly.
Many of us have billing addresses on our bank accounts and credit cards which go to PO boxes (I live in a rural area and it is my only way to receive mail safely)....Is there a way we can meet your requirements for withdrawl?
Also, as our poster has complained about being unable to successfully fax information to your company, is there an alternative way to transmit this sensitive data? Is there a physical address to send certified mail to? If so, what is it?
You're in the unique position here of conversing here with fellow business people who have a good understanding of procedure and the reasons behind it. Please use it to your advantage and educate not only us but all those who read these threads.
Is this a reasonable request?
Thanks!
Pat
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