posted on June 19, 2001 07:35:33 AM new
I say we start a collection up to reimburse purple and never have to hear about the "claim being filed from date of promised...etc etc whatever!!
Let me tell you something that happend to me...I purchased a phone from Ameritech, started acting up so I called for a replacement or assistance, rep told me he would send me a battery...during this conversation I mentioned my son "bent" the antenna and is there a way to order parts? He mentioned the mfg, thanked me for my time and said the battery would be there in 1 week.. I call back the next month looking for my battery... Apparently my casual mentioning of the bent antenna prompted Mr. Rep to CANCEL my warranty all together and decided not to send a battery as well...
The Moral: Reps can be idiots...Reps can make empty promises...Reps don't make the rules...Reps will say anything to appease...
I say we start a collection up to reimburse purple and never have to hear about the "claim being filed from date of promised...etc etc whatever!!
If you are tired of seeing posts on this topic, I have some simple advice that will be 100% effective...are you ready?
Do not continue to monitor this thread. I started this thread to discuss my problems, and will continue to do so until I feel I have received satisfactory answers. There are plenty of other threads for you to read if you do not like this one, but I will not stop just because you want me to. Understood?
[ edited by purplehaze1967 on Jun 19, 2001 11:38 AM ]
posted on June 19, 2001 02:04:16 PM new
Hi purplehaze1967,loggia, and mrpotatohead,
I don't know what more you want me to do with this case.
I have advised of the rules, apologized for the customer's interpretation of the email acceptance, and more. I am bound by our policies on this issue and I can't bear responsibility for:
1. The user not filing the claim on time.
2. The user not understanding the TOU regarding the Buyer Complaint Process or reviewing it before filing.
3. The interpretation the user had over the email notification advising that a claim had been received (but not investigated,etc).
I am, most certainly, sorry that you had an issue with the seller (which is the person you truly have an issue with). I am also sorry if you misinterpreted any of the information about the Buyer Complaint Process and that you did not take the time to review the terms of use to find out what the program covers and the timelines. I am sorry that you feel that the response from customer service was not adequate, but the response (based on the information I have) was correct. No policies or mistakes were made regarding the outcome of the case.
This issue, while I understand the user's frustration, is not one that I can have re-opened (for the reasons mentioned above).
