dman3
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posted on October 29, 2000 03:30:50 PM
oh Im sorry I didnt realize you were talking about some one at your register at walmarts here.
I thought we were talking about a person to person auction winning bidder here where sometimes two people might bend and flex for each other.
but then again if I did go to walmarts and offer up a $20 bill for a $20.50 bill they would hand me the $20 back and tell me I made a mistake.
I could then pony up .50 more or put my item back and go home or buy something for $20 they wouldnt hand me back only $18.25 cause I made a mistake.
WWW.dman-n-company.com
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twelvepole
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posted on October 29, 2000 03:32:06 PM
James you're right, but if a nice reminder added to the item when sent; might of gotten you a return customer that turned into a Very good customer.
She did admit to making a mistake on the first amount.
Ain't Life Grand... 
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Valerie47
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posted on October 29, 2000 03:32:35 PM
twelvepole:
If I was to let her off by short-changing me, that would drop her HIGH BID AMOUNT to equal less than that of the 2nd high bidder's! That would then make my 2nd high bidder the HIGH BIDDER and would not be fair to the HIGH BIDDER.
What's the sense of having a HIGH BIDDER if you let them pay less than they bid???
Jamesoblivion: I also sell hundreds of items per week and get short-changed on an often-enough basis. It does all add up which is why I require FULL payment before I will ship out the item.
[ edited by Valerie47 on Oct 29, 2000 03:34 PM ]
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twelvepole
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posted on October 29, 2000 03:38:43 PM
valerie, the second bidder would never know what you let the item go for, that is not really an issue.
Ain't Life Grand...
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labbie1
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posted on October 29, 2000 03:39:33 PM
Also, the bidder in this case is NARU, so I doubt they will be a good repeat customer.
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fountainhouse
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posted on October 29, 2000 03:39:52 PM
How much time have you spent pondering/worrying about this? Was it really worth 27 cents???!!!
Sheesh.
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Valerie47
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posted on October 29, 2000 03:41:15 PM
twelvepole: Again, you seem to be missing the point. They were the HIGH BIDDER. The HIGH BIDDER is expected to pay the AMOUNT OF THEIR HIGH BID. If you don't expect your bidders to pay the amount of their high bid, why bother having them BID at all? Isn't this an AUCTION?
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jamesoblivion
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posted on October 29, 2000 03:43:35 PM
For crying out loud! Valerie did not lose a good customer. She lost a bad customer. This person shortchanged Valerie twice. Is there any reason why it should require three emails to be paid the correct amount of money? Who has time for that?
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twelvepole
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posted on October 29, 2000 03:55:26 PM
No Valerie I haven't missed the point, but it looks like no matter what, you won't be happy unless someone like James is agreeing with you.
dman has the point, it's too bad you and James keep missing, but your getting close.
It is an auction and that makes things Negotiable. If you want to sell retail, then open a store.
I also could see your point if the amount was a dollar or more, but .27 cents?
James you don't know that, but I guess repeat business isn't high on your list.
Ain't Life Grand...
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dman3
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posted on October 29, 2000 03:57:15 PM
Well I have had the last 40 mins or so to post here and I have lost a penny yet .
WWW.dman-n-company.com
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jamesoblivion
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posted on October 29, 2000 04:00:04 PM
I suppose "still disagreeing even after reading your point" means I don't "get your point".
Actually, I have a great deal of repeast business, and every one of these customers are wonderful. On rare occasions I run into a jerk and I do not bend over backwards to ensure that I'll be forever haunted with their patronage. There are enough pleasant people out there that I don't have to solicit money from those that are unpleasant.
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Valerie47
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posted on October 29, 2000 04:03:19 PM
So a customer has to short-change you $1 or more for it to be valid? Come on!
Maybe a quarter is worth more to me than it is to you because I work harder to earn it? Maybe I don't have millions sitting in the bank, so a quarter here and quarter there all adds up quickly!
My email to this customer said point blank: Your total amount due is $22.36.
WHERE would she get $12.09 and then $10.00 from? WHAT was so difficult about *simply* paying $22.36 - the amount that was clearly stated was due???
I have been selling on ebay for nearly 3 years now. I sell hundreds of items per week. I work HARD to pay my bills. I would never in a million years think of short-changing anyone even out of a penny! And I will not tolerate it being done to me.
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HJW
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posted on October 29, 2000 04:08:42 PM
Is this a joke?
Maybe candid camera without the camera?
27 cents?
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twelvepole
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posted on October 29, 2000 04:13:37 PM
I have been selling on ebay for nearly 3 years now. I sell hundreds of items per week. I work HARD to pay my bills. I would never in a million years think of short-changing anyone even out of a penny! And I will not tolerate it being done to me.
That explains it all Valerie, I never have short changed a seller either, and nor do I have millions in the bank, but I know good customer service when I see it, And this ain't it.
Ain't Life Grand...
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Valerie47
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posted on October 29, 2000 04:15:59 PM
Well, Twelvepole... looks like this is what you think good customer service people should have on their foreheads then:
SUCKER
If you allow customers to short change you.
I have over 99.9% positive feedback rating. My customers know good customer service when they see it. I don't need to prove a thing to you.
It's too bad you can't just "agree to disagree".
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twelvepole
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posted on October 29, 2000 04:19:19 PM
I agree we disagree, I have nothing personal against you and I am sure 99.9% of your auctions are great. But is there no room for improvement?
Ain't Life Grand...
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Valerie47
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posted on October 29, 2000 04:20:54 PM
Improvement is one thing. But letting customers take advantage of you is another.
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snowyegret
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posted on October 29, 2000 05:13:16 PM
Win an auction, and then pay what you want- on what planet? 
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tpetty
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posted on October 29, 2000 07:08:30 PM
I would strongly agree to not get overly upset over something as trivial as this. One of the things that most impresses me with sellers (and hopefully with my own buyers) is not nitpicking. I charge $3 for priority shipping that costs $3.20. If someones bid total is $15.11 or something to that effect, I ask for $15. I've had sellers do these same things for me. It's the little things that allow convenience that leave an impression.
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jamesoblivion
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posted on October 29, 2000 07:38:41 PM
If I ate 20¢ on each deal, by the end of the year I would have thrown away over $500. Is that necessary?
Ah, to each their own.
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Valerie47
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posted on October 29, 2000 07:42:27 PM
Yeah, no kidding James! Geesh! I sell on ebay FULL TIME and it's my only source of income. I can't afford to let my customers pay less. Between the listing fees, selling fees, Paypal fees, deadbeats - please! I also have to pay taxes on all my sales. That takes a chunk out right there - and I claim EVERY sale!
Geesh - for all you who like throwing money away - feel free to throw it my way!
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twelvepole
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posted on October 29, 2000 07:50:40 PM
If I ate 20¢ on each deal...
You post alot of "if's" James, how about some hard facts?
1. It was only 27 cents
2. I would of just went to paypal and cancelled, or filed a claim.
3. How many actual times this year have you been short changed?
Feel free to answer how many other times this year too Valarie. I am curious. Besides a little kindness to someone for less than the price of a pop, what would that .27 cents get you?
Ain't Life Grand...
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Valerie47
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posted on October 29, 2000 07:54:36 PM
For your information, twelvepole, I get short changed ALL THE TIME. Which is why I have recently had to start the 25¢ fee per multiple transactions through Paypal.
How many auctions do YOU list per week, Twelvepole? Is ebay your sole source of income? Do you have to pay taxes on every single sale you make?
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Valerie47
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posted on October 29, 2000 07:56:46 PM
Twelvepole:
Explain this one:
2. I would of just went to paypal and cancelled, or filed a claim.
You would have cancelled what? And why? I don't understand this statement. Are you saying YOU would have cancelled this whole deal over 27¢ - but it's wrong for me to ask the buyer for the 27¢ instead?
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twelvepole
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posted on October 29, 2000 08:01:37 PM
Valerie, I don't sell anything Yet, but I do buy alot and have dealt with quite a few sellers.
I know how I would like to be treated and this isn't it, nor would I have written you back, I just would of went to paypal, either cancelled or filed a claim.
But I try and make sure I send the correct amount.
You know though I have been to the neighborhood market and been short once, only a dime, but the lady covered it, I shop there all the time now.
Ain't Life Grand...
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dman3
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posted on October 29, 2000 08:05:43 PM
In any case I would be carefull about chargeing these paypal fees paypal in there TOS has now made it very clear as far as laws go they have to live up to california laws for there services and ebay billpoint and paypal have made it clear to charge your buyers
these credit card fee is illegal in the state of califoria so if you listed and sold through ebay and accepted billpoint or paypal to charge back the fees is illegal and if and when question are brought up they wont stand behind you on this.
see the post on this board started buy eventer about passing on paypal billpoint fees fallow the linksand read carefully.
WWW.dman-n-company.com
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vargas
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posted on October 29, 2000 08:06:23 PM
Hi Valerie47
You do seem to have an unusually high number of bidders who can't seem to get their payments right.
Have you considered requiring that all PayPal payments be made through a "request for payment" that you generate through PayPal?
You'd have to change your PayPal e-mail address to keep bidders from sending payment on their own.
And it would mean more work on your part, in the way of generating the payment requests.
But it might put an end to the partial payments, underpayments, etc.
Just a suggestion.
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Valerie47
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posted on October 29, 2000 08:07:04 PM
Twelvepole:
LOL!!!!!!
THAT EXPLAINS IT!!
You've never sold anything! I almost guessed that earlier but thought "of course he must be a seller, he makes it sound like he's so experienced as a seller"!
Oh, this is precious.
I don't suggest going around telling sellers how to do their job unless you've walked in their shoes.
**shaking head**
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Valerie47
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posted on October 29, 2000 08:10:15 PM
Vargas:
That would be a good idea, but I can't possibly send email requests to all of my customers. At least 80% of my customers pay through Paypal, and at least once a week someone just screws it up. It's usually no big deal, as most of them make good on their mistakes right away. It's just this one situation just blew me away!
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jamesoblivion
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posted on October 29, 2000 08:11:02 PM
tpetty eats 20¢ on each deal (and seems to feel that it is the thing to do) and that is what I was posting in response to.
How many times am I short changed in a year? Maybe twice a month, so 25 times a year. How do I handle it? I ship the item and send an email asking to send the difference. Again, usually it is an honest mistake and gets rectified quickly. However I am not required to eat anything. Would I lose sleep over 27¢? Of course not. But as a matter of policy I expect my buyers to pay every penny that they owe me.
Actually, what appears to have happened in this case is that buyer X short changed Valerie, requiring her to email for the difference. Then buyer X short changed her again, once again requiring her to ask for the difference (and why shouldn't she?). In all, instead of the initial "hi, you've won my auction, please send $x.xx" email, Valerie had to send two more emails, just to get her money -- at which point the bidder said "screw this" and backed out entirely. A waste of time and energy, not to mention a loss of money.
So, buyer X is a jerk, and not the type of repeat business anyone needs. Contrary to popular belief, aggravation is not worth its weight in money. I'd say Valerie is lucky to wash her hands of this person.
[ edited by jamesoblivion on Oct 29, 2000 08:12 PM ]
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