posted on November 20, 2000 01:18:59 PM new
If the buyer's responsibility stops at paying for an item, then that means the seller's stops once he's shipped the item. In this scenario I the seller do not owe you the buyer any feedback once I've I've shipped the item as described. In addition I have far more to lose from neg. fb than you, Mr. Buyer. So if you want my positive feedback, you give me yours first. I go so far as to state this in my auctions and have had nothing but success with this policy.
Bruce Hornsby comes to mind.."Thats just the way it is, it is, it is...."
As the seller I will run my business any way I like, and if you are a seller, you should to! Don't give in to the unrealistic demands of some of these tin-dictator type buyers!!! If they want their *ss kissed they can go to the mall. I make my living full time on Ebay and bend over backwards to make buyers happy. My business has grown exponentially this year! But that does not mean I subscribe to "the customer is always right" theory because over half the time in my experience they are not right. You just have to try and put yourself in the middle and do what is FAIR, not what the customer may be demanding, which are two different things. But always act in a manner that protects your FB rating, one way or the other.
posted on November 20, 2000 06:35:31 PM newcix, if you had read both of my posts to this thread, you would have noticed that I have yet to leave a neg for anyone. I have attempted twice, but the seller had already been NARUed after my sale had completed (both went flacky about the time the auction I was bidding on closed).
In the year I have been bidding and buying on eBay, I have always left feedback when I received the item (or any problems are resolved). I have never checked if the seller left feedback, I just left feedback for the seller. After having one too many sellers try and extort feedback, by stating they will not leave feedback for me until I have left feedback for them, I am changing the way I leave feedback. If the seller is unwilling to leave feedback first, then they won't get any from me.
As a buyer, the 120+ unique positives I have are more then enough for most sellers, so tough luck to those sellers who won't get feedback from me. They don't deserve it.
I have never requested feedback from a seller yet, and I have no plans to request it in the future. If they don't want to leave it, then they don't want my repeat business. Customer service is what brings some customers back.
Greg
P.S. I really like being called a Hot Head because I posted an opinion on this board. I thought there were guidelines about sticking to the subject and not attacking the poster.
If sellers don't want opinions from people who are strickly buyers, then AW needs to setup new guidelines banning us from the board.
posted on November 20, 2000 07:12:15 PM newWell, calling the customer a crook isn't exactly the most reasonable manner of dealing with problems. Calling the customer a crook, even if you're only thinking it, immediately terminates any working relationship you may have had. Even if you don't say it, your actions will reflect it.
I never said that any particular customer is a crook. The overwhelming majority of customers are completely honest. But if I leave a positive for a transaction upon receipt of payment and it turns out that the buyer is indeed the one in a thousand who is a crook, I have nowhere to go since I have already left inaccurate positive feedback.
This is unfair to me as the seller in this transaction. This is unfair to other sellers down the line because I have abdicated my duty to help warn them about this buyer. This is unfair to the vast majority of buyers who are honest because every time this particular buyer screws another seller all buyers take it on the chin when sellers negatively adjust their expectations toward buyers in general.
I'll repeat it again for your benefit. I routinely leave feedback first in my transactions. But I wait until the transaction is completed so that I can leave accurate feedback.
[ edited by abingdoncomputers on Nov 20, 2000 07:15 PM ]
posted on November 20, 2000 08:04:10 PM new
Gee, I didn't realize buying on eBay was a job. I already have two jobs, I don't think I need a third one.
I'm done playing the feedback game. I'm a very busy buyer. I don't have time to email you telling you how wonderful my cards were, and I don't have time to post feedback for you unless you first make the gesture yourself. However, I might come back to your auctions if you're lucky, so I can spend more money with you.
If that isn't acceptable to any eBay seller, please post it on your auction page so that I pass on spending my hard earned dollars (which support your business)with you.
Since we're talking about jobs, sellers JOB is ensuring customer satisfaction. I don't see how playing a feedback game aids that. If you're going to treat me like I could screw you over with feedback, well I'm quite sure I can find someone else to take my money.
posted on November 20, 2000 08:22:33 PM newSince we're talking about jobs, sellers JOB is ensuring customer satisfaction. I don't see how playing a feedback game aids that. If you're going to treat me like I could screw you over with feedback, well I'm quite sure I can find someone else to take my money.
The sellers job is indeed ensuring customer satisfaction. As a seller I'm not happy until I have made the buyer happy. That's exactly why the buyer needs to let me know if there is an issue that needs to be resolved (or if he/she is indeed satisfied with the transaction).
It takes maybe 60 seconds to shoot off an email saying "Item received. Happy with transaction." or "Item received but not as expected. How shall we take care of this?"
As soon as I get an email stating that the buyer is happy (or giving me the opportunity to make him/her happy), I immediately leave positive feedback. There is no game involved on my end. At the conclusion of the transaction the buyer gets feedback based on the entire transaction. Plain and simple. I would hope that the buyer reciprocates with feedback for me, but he/she doesn't life goes on.
