posted on March 22, 2001 06:31:07 PM new
sorry, HF, I got all wrapped up in myself!
Response? It depends what his "comment" referred to in the NEG, and what his history looks like. "item not as described/pictured" responsse:item as pictured. GUARANTEED. Buyers remorse?
If it's wacky, your bidders will see through it as long as you respond factually/professionally/in comments that a bidder can relate to.
Good Luck!
posted on March 22, 2001 08:01:22 PM new
Martiniswiller -
Thanks, I agree with you about leaving bitchy or nasty feedback. If I see that someone gets rude or retaliatory, I don't want to deal with them. I'll be very factual.
posted on March 23, 2001 03:44:20 AM new
Hi Yisgood,
You might want to email that buyer a note telling him he is not welcome to bid on your auctions and then cc it to Safeharbor. Then if he ever does bid, turn it into Safeharbor and he will be suspended.
My horror story: Neged on $1.65 auction. Buyer never responded, sent a reminder and NPB alert. Immediately got neged and all of sudden she emails me. Very nasty! I wound up leaving her a neutral (wouldn't stoop to her level) which was factual, responded to her neg. and to her response to my neutral. All of a sudden her rebuttal is that she didn't pay because I had harrased her; however, her initial claim was that I not contacted her! End of story???? Not! She must have realized that it was pretty obvious that she was lying. So here comes this email from Square Trade. I had no idea what or who they were, but it said that she wanted to negotiate feedback removal! At first I thought, "well here's a chance to get rid of my one and only neg, left by an upstart newbie". Went to the form and they wanted all sorts of info. I didn't have time to do it right then, so just put it on hold. A couple of days later, I get a follow-up email from Square Trade, that if I don't respond, I will be put on some kind of Blacklist for bad sellers! Well now folks, this sort of touched one of my "HOT" buttons! I fired an email back to them stating that I would never negotiate the feedback with this "b***h", and I would wear my negative with pride and she would just have to live with her lying statements. I also told them if they wished to send any more threatening emails they could address them to my lawyer.
This is what she left. Makes sense doesn't it.
Complaint: never got in touch with me so i could send the money e-mailed3 times..no resp.
Response: AOL invoice sent 1/7 to AOL user. She Opened It 1/8 & Never Responded.
Follow-up: i would have happily paid seller if she had not sent me harassing e-mails-FACT
So that is my little story and yes, I guess there is a method to get your feedback fixed, but I don't think I like their methods. BTW Square Trade is an eBay partner! Interesting! Huh?
posted on March 23, 2001 06:28:05 AM new
Stamper -
I don't even know why she wanted to negotiate feedback with you - what a weirdo. I looked up the Safe Trade service and see they charge $15 to "mediate" claims and remove feedback. This is the first I've heard that feedback can actually be removed. Their service also costs $100 per year, to be a Safe Trade member. Putting their logo in your auctions shows potential buyers tahtyou are willing to negotiate if something goes wrong. I don't know about that - it doesn't seem worth it to me. Out of 1000 auctions, there been less than 5 real jerks.
posted on March 23, 2001 10:54:43 AM new
I have a posted return policy which does not permit returns once feedback has been left.
Maybee he's going to pull the old return switch, and you'll get a cheap K-mart suit back.
And a correction to what YISGOOD posted above. He has to prove it was DELIVERED, not just shipped. If you refuse delivery then there is no delivery. I assume he'll send it back some way that requires a signature, so you can just refuse to sign.
posted on March 23, 2001 01:28:30 PM new
Update: now he is stating he took the suit to a department store and confirmed it's "not an authentic designer item." Which is a bunch of malarky!
posted on March 23, 2001 01:54:32 PM new
unknown, you took the words right out of my mouth. I smell a possible buyer switcheroo here. So Huck, don't refund anything or even leave feedback until the suit is returned and you inspect it.
posted on March 23, 2001 02:00:54 PM new
Isn't life just like the tv show "Survivor?" Here you think you are trying to physically survive yet in reality you are just trying to socially survive and not get booted out.
posted on March 23, 2001 02:02:06 PM new
Here you go: Sad case of Buyer's remorse- impossible transaction- brain of an oyster!
Huck- I would refund his stupid money- the situation could get worse with a CC chargeback. He sounds mean spirited!
posted on March 23, 2001 02:08:03 PM new
Hi Guys -
Thanks, I am going to thoroughly inspect the suit before sending him a dime. I'm very worried he'll pull the old switcheroo, because then what? He also said, "for your information, that is NOT the suit in the picture - the color is not even close." As if 1) every computer monitor is the same and what I see is what he sees, 2) pictures taken with a digital camera are completely accurate! I described the color and texture of the material in detail, what more could I have done? Sheesh!
posted on March 23, 2001 02:15:54 PM new
>>And a correction to what YISGOOD posted above. He has to prove it was DELIVERED, not just shipped<<
It would seem that way logically. Unfortunately, credit card rules are incredibly stupid and incredibly biased in favor of the customer. The vendor has to prove that it was delivered and to the right address. The buyer just has to show that it was shipped. All benefit of the doubt goes to the buyer. In many cases, the buyer gets to both keep the item and charge it back.
