posted on April 27, 2001 02:49:09 PM
Hi bunnicula,
Based on feedback in the forums from last year, the majority of policy changes are given two weeks (or more) notice.
We advise users in several methods:
1. Email. Email, however, is not 100% accurate because the emails go through another system that could be having problems.
Some users may also not have their notification preferences set in the account profile or they may have deleted it by accident. This has a fair number of variables in it.
2. Web site-the what's new section, after a user logs in, has a last modified date to alert the customer to changes. I recommend all users check this frequently.
3. The boards. This is where I come in and I actually have a chance to interact (to find what problems users could be having, make suggestions for improvement,etc).
Some policy changes, such as not allowing withdrawals for international members to credit cards, are beyond our control (requested from the credit card companies) and we try to make sure that as much notice (as possible) is given.
