posted on May 3, 2001 03:20:59 PM new
caravaggio: no sense in typing it out myself - what dubya said
kshoops: hope it works out for you! if it were only a couple neutrals like that, i'd just reply reasonably and try to shrug it off, but with 28, i'd try dubya's method.
sword: lol, yes i do smell troll, now that you mention it.
posted on May 3, 2001 03:35:26 PM new
"You apparently aren't clever enough to recognize what my post actually said.
28 neutrals IS a red flag, especially if the bidder HAS left positive feedback for others. What planet are YOU on?"
You got yourself all in a bunch over nothing. 28 neutrals is not as bad as 28 negatves. Any bidder who reads this person's feedback is going to realize that the person who left them is a flake. Maybe you wouldn't take it seriously but I doubt anyone else would or at least not that many would.
"I once left 9 negs for someone who stiffed me on 9 auctions. I guess because the bidder had other great feedback, you should discount my 9 negs because they all came from one person!"
I did not say that, don't put words in my mouth(Are you as good at that as you are selling? You must have made a fortune if so.)
1 negative in a situation is good enough, to leave 9 is a waste of time. It will show up as the same as one. I tend to frown on anyone who takes enough time to leave that many comments, it worries me they have nothing better to do.
"Your motto: Hey, don't be cautious, it's only YOUR money!!"
posted on May 3, 2001 04:02:00 PM newFirst of all...
I am not "in a bunch" over the 28 neutrals. I am not the originator of this thread.
Secondly, you strangely believe that a great multitude of mediocre or poor feedback is meaningless. Probably very telling with regard to your business practices.
Finally, how odd it is that you feel a user should only leave one feedback for however many transactions they had with someone--all because it doesn't affect the overall rating by more than one point. Again, probably a very telling indication of your mode of operation.
The point of the feedback is to give some indication of how transaction after transaction after transaction is handled by the user. If a buyer stiffed somone on multiple auctions, I expect to see multiple negs. To leave less than that is irresponsible--and probably to your liking--for whatever reason.
Also, leaving feedback, if you know where to go to do it, is quite simple. And leaving 10 takes only a tiny bit more time than leaving just 1, especially if they are all for the same person.
posted on May 3, 2001 04:55:36 PM newdubyasdaman: It is not only irresponsible of you, but downright stupid to post what many know works as a way to get rid of unwanted feedback. At-a-way, genius! Posting it on a public board such as this will only serve to further compromise the integrity of the feedback system, as well as give Ebay a reason to alter their feedback policies even further--and not for the better.
We obviously disagree. Did I touch a nerve or what?
Anyway, I seriously doubt that much can be done to "further compromise the integrity of the feedback system". This is like saying if the temperature drops a degree or two, that block of ice is going to freeze.
posted on May 3, 2001 05:14:16 PM new
If I were you, I would probably reply to a couple of the Neutrals with something to the effect you didn't know there was a problem before seeing the FB. Buyer claimed packaged damaged in mail. Item was insured, but you were not contacted about starting a claim.
Then I would probably leave him one neutral and say something like package was damaged in mail but buyer didn't contact you just left 28 Neutrals.
This shows the problem was mail related which isn't necessarily your fault. You have other FB that shows your items do arrive undamaged usually right?
By leaving only one neutral, you are showing you are not vendictive or petty.
By responding to only as many Neutral as needed to get all the facts in, you can shows you weren't given an opportunity to solve a claimed problem before the FB was left.
By not commenting on all of his 28, you are showing that you again are not petty and really don't feel you need to defend yourself beyond stating the facts.
posted on May 3, 2001 05:23:03 PM new
I wanted to make you feel a little better ..so i want to tell you have have had many feedback removed in the last two years. I have learned from manY people in AW . keep at ebay . DO not take no for an answer. Many timeS they will say no. IT TOOK 3 times before they said yes to me
If each nutral says the exact same thing, then it is considered booming. The reason ?? If each auctions is a different SALE, then the fact that all the comments are the same proves they did this to hurt your feedback
keep with it
And if you get no wear with ebay
NEG THE HECK OUT OF HIM FOR BEING STUPID FOR NOT EMAILING YOU ABOUT THE PACKING.
posted on May 4, 2001 04:50:11 AM new
"First of all...
I am not "in a bunch" over the 28 neutrals. I am not the originator of this thread.
Secondly, you strangely believe that a great multitude of mediocre or poor feedback is meaningless. Probably very telling with regard to your business practices.
Finally, how odd it is that you feel a user should only leave one feedback for however many transactions they had with someone--all because it doesn't affect the overall rating by more than one point. Again, probably a very telling indication of your mode of operation.
The point of the feedback is to give some indication of how transaction after transaction after transaction is handled by the user. If a buyer stiffed somone on multiple auctions, I expect to see multiple negs. To leave less than that is
irresponsible--and probably to your liking--for whatever reason. Also, leaving feedback, if you know where to go to do it, is quite simple. And leaving 10 takes only a tiny bit more time than leaving just 1, especially if they are
all for the same person. "
I should have made myself more clear. You are in a bunch over my posts and that is really, really sad. I am giving my opinions and you have gotten really angry. If you dont like like my posts put me on ignore. You really need to learn to quit turning things around to suit you. If I had a deadbeat bid on fifty of my auctions I would file FVF on everyone and leave one negative "Bid on fifty auctions didnt pay" What is the point of leaving fifty feedback that say the same thing. I don't understand your logic, it is not ok for a bidder to leave multiple feedback but it is ok for you to leave multiple feedback. This bidder didn't like the way the poster packed his stuff so he left 28 neutrals. It makes no sense to me to take up that much time and effort to leave that many feedbacks but maybe it does to you. I have a life, so it wouldn't make sense for me to waste that much time. Maybe you do e-Bay full time and have the time to do multiple feedbacks, it is not an option for me. When I see negative or neutral feedback all in a row from the same person it makes me wonder about what really happened. The eBay feedback system is a joke anyway. Why spend so much time worrying about something so flawed?
posted on May 4, 2001 07:03:24 AM new
miss candle> "Maybe after raising 5 kids, I'm used to being unpopular. Criticism doesn't bother me anymore! " This is the funniest post Ihave ever seen on this board! Thanks for the much needed belly laugh!!
posted on May 4, 2001 07:20:22 AM new
Furkidmom: Oh, please! I've written funnier stuff than that. To view my latest short story, go to: http://www.expage.com/misscandle
Sorry, everyone. I know this is off-topic, but it is 4:20 a.m. here in Hawaii and I'm still scanning and typing descriptions. I'm not in my right mind.
posted on May 4, 2001 07:40:15 AM new
Hello everybody, thanks for all of your great feedback on this issue. Sorry that it has caused a few arguments to start, didn't mean to create any controversy here on the boards.
Anyway, wanted to give a small update on the situation: I haven't heard back from Ebay on what or any actions they will take, so I have chosen to wait until hearing from them before doing anything further. I will try to post another update as soon as I hear something back.
I also wanted to clarify one small point that seems to keep coming back up in a lot of people's posts. If the feedback that was left for me on all 28 feedbacks said something about "poor packaging" or anything related, I would have to suck it up, be a man, and accept that I made a mistake and learn from it (BIG time). I am obviously not above making mistakes and would have to accept this whole deal. However, the feedback that was left for me simply said "No Comment" on all 28 neutrals.
The bidder only said that poor packaging was supposedly the problem AFTER I emailed him wondering what on earth "No Comment" meant, he never mentioned that in any of his feedback. This leads me to believe he was leaving all these neutrals out of spite for some other, undisclosed, personal reason and that he bombed my feedback for reasons that I still don't know. I hope this clarifies the problem that I have with all of these neutrals. If I truly was so awful at packaging and deserved these neutrals for that reason, why not state that in the feedback? I could and would have to deal with that, but I don't know how to deal with the way the bidder bombed my feedback without clarifying any problem.
Thanks again for all your help, hopefully I can learn something from all of this.
posted on May 4, 2001 07:46:33 AM new
Sorry to hear about your bad experience.
I'll give you my two cents of opinion.
In order to be successful in business, and more importantly life, a person needs to learn how to solve problems. The person who left the 28 neutral feedback comments has not yet learned these skills...
If there was a problem encoutered with the buyer's shipment, he should have contacted you so it could be addressed and resolved. Simply leaving the neutral feedbacks is cowardly and deprives you of the opportunity to resolve the problem.
There's also an important issue of courtesy, which should not be overlooked. Any reasonable person who receives damaged or battered shipments or products has the resonsibility to contact the seller to give them the opportunity to respond and correct the problem. It's all part of being a good buyer. This individual failed to uphold their obligation in my estimation. Sure, many of you will say that he owes the seller nothing, but I respectfully disagree, as it takes two responsible parties for a successful transaction.
I recommend that you leave one simple feedback comment on the first of the 28 neutral feedback comments. It should read something along these lines:
We would have enjoyed the opportunity to address any problems, had we been given the opportunity to know they existed.
Move on with your auctions and your life and forget about this buyer. There are better days ahead. With his attitude and approach to doing business, he's sure to run into many problems. He's spineless, incompassionate and unreasonable and unjustly tarnished your feedback without giving you the opportunity to respond.
posted on May 4, 2001 08:55:06 AM new
I agree w/computerboy.
I think what this buyer did is ridiculous, petty & stupid.
Unfortunately, you can't control your buyer's responses..you CAN control YOUR response.
If you return his stupidity w/28 neutrals, it's going to look just as petty as him.
He did pay which is a big plus to many people fighting the growing deadbeat problem.
He didn't follow your request regarding contacting you if there was a problem but I also noticed that your return policy in on your "About Me" page rather than in your TOS. Perhaps he never looked that far. Perhaps you might want to consider moving it to your auction page.
You are obviously a person who takes pride in their auctions & strives for good customer service, so don't let this petty person have control over your response which could make you come off looking like you are just retaliating back.
Sorry this happened...it wasn't deserved & we can only hope it happens to HIM someday.
posted on May 4, 2001 09:57:09 AM new
I was just thinking, (yes it hurt) and I'm wondering if maybe the person that left the 28 neutrals didn't actually type 'no commment' but just left the box empty and ebays defaults entered the wording. I'm saying this because I always check feedback on my transactions and a lot of the neutrals I have seen have had simply 'no comment' written below them. If this was the case maybe it would put a slightly different spin on things.
posted on May 4, 2001 10:12:30 AM new
Leaving the neutral feedback blank further adds to this individual's irresponsibility. Image leaving 28 neutrals without so much as a comment. It leaves all feedback viewers wondering what the heck happended in these transactions. Quite unfair for the seller's feedback. Talk about sabotage!
posted on May 7, 2001 08:36:27 PM new
Hello again everybody,
I don't know if anybody is still keeping tabs on this thread, but I thought I would post my final message on this problem I described. Guess what??? EBAY CAME THROUGH! They deleted EVERY feeeback this bidder left for me. They said that it violated one of their regulations (they didn't tell me which one, I am curious as to which one was in violation). Needless to say I am very relieved.
They said they sent the bidder a warning concerning feedback abuse. I am very happy about all of these things--I didn't have to resort to any of the tactics offered in these replies or others that I dreamed up to get the feedback removed, it just took a little patience. Thanks for all your help and advice from both sides. I guess we all can learn that MAYBE Ebay truly does care and follow through in certain situations. Thanks again.
