posted on October 12, 2002 11:40:22 AM new
paypaldamon; This is a buyer complaint. That’s what worries me. PayPal made no effort to verify the complaint. The buyer complained that she did not receive the merchandise. I posted the tracking number to the original complaint and PayPal confirms they received it and passed it on to the buyer though they still put my money on hold. I can understand a verified complaint that at item hasn’t arrived in a given time but without verification, any buyer can fill out a form for any reason and place that amount on hold for at least 35 days. All of my negs (3 of 600 +) have been because the buyer screwed up or simply refused to pay. I had one seller send me payment to the incorrect email address and then complained that she never received her item. Well, if I don’t receive payment, I don’t ship. My point is, there are buyers that will lash out simply because THEY goofed or because they became angry over something I had NO control over. There are a million possible variables. Should a buyer simply become angry because of something I had no control over, they can receive their item AND hold my funds up a minimum of 35 days. There are no safeguards here. PayPal at least needs to ask the sellers side of the issue. If they had simply logged onto UPS.com and entered the info, they would have found that the item was indeed shipped and delivered. The seller doesn’t have an issue with the item be the incorrect item, less then paid for or anything other then delivery and I have proven delivery! You do not have the option of going to Walmart, paying for an item then taking the item home and canceling the payment. For ANY reason! Yes, this is a safeguard to avoid fraudulent transactions BUT it needs to go both ways and they need to verify the facts! Maybe a charge should the complaint found to be false? Maybe interest paid by the buyer should the complaint found to be false? Maybe running the tracking number to verify delivery on a complaint that falsely implies no delivery? This isn’t brain surgery! Its plain laziness and unfortunately I’m paying for the lack of interest on PayPals part to simply verify this information. If Wells Fargo would put my checking account on hold at anytime should anyone fill out an online form, Id move to another bank. PayPal can do this because we simply don’t have much of a choice. My PayPal account isn’t stable and that worries me. You can’t tell me that PayPal has no choice here. There are far better ways to work this out.
posted on October 12, 2002 12:31:10 PM new
Please list these options. Pro and Cons. Billpoint works but it takes 5 days to get your money and buyers don’t use this service nearly as much as PayPal. Billpoint is also owned by eBay as far as I know, as is PayPal now so what will become of BillPoint? I remember X-com and still have my X-com checks but they are no longer around. PayPal seems to be good service and buyers like the fast payment as do I, unfortunately the moneys not stable. I’ve heard of merchant accounts but again, you have delays in getting your money and fees as with PayPal. Checks and MO's only are actually nice as once you have them coming in and you're selling consistently, you won’t realize a delay in income. Customers don’t always appreciate the delay in waiting for checks to clear and I know some look for the PayPal payment method when placing bids. Should a check bounce and it’s extremely rare, you have the law on your side. Id love to hear my options.
posted on October 12, 2002 01:07:28 PM new
Jimmy: Billpoint is going away after the first of the year, so forget Billpoint.
We like checks and money orders. We don't get that many bounced checks, less than .1% (that's a tenth of one percent). We don't offer any kind of instant payment method. Buyers can use their credit card to buy a money order at BidPay.com, and some do.
To the few (very few) who write to say they won't bid because we don't offer PayPal, I say "Buh-bye!"
[ edited by fluffythewondercat on Oct 12, 2002 01:07 PM ]
posted on October 12, 2002 03:44:23 PM new
fluffy,
Why do you find someting wrong with asking questions. Why do you assume PayPal is a fault instead of the unknow OP? What are you so defensive about? I rememeber your challenge about PayPal funds being deposited in interest bearing accounts and your disapperance for several weeks. Are you still sore about being proven wrong on your assumption?
There is something missing from this story, that Dear Old Jimmy is not telling. The only way I know to uncover the truth is to ask questions.
I am not trying to discredit anyone. If he played by the SPP rules and provided the UPS tracking info, which show delivered as he claims, the hold would have been released. The buyer has no say in that!
Sorry but his posts just don't pass the old sniff test.
posted on October 12, 2002 04:35:18 PM new
Jimmy may I suggest BidPay. That service is good and reliable and free to you. The buyer pays a fee to BidPay and BidPay in turn sends you the money. Here is the web address:
posted on October 12, 2002 06:19:48 PM new
Dear Ole Coonr; I very much appreciate your detective work here but you are NOT LISTENING! Please read my post, ask questions if you like and I will try to answer. Please take 5 minutes and read once again the simple facts I am stating, then contact PayPal and hear it from the horse’s mouth. This isn’t an argument about whether this can happen or not, it did happen and I am simply stating facts here. Do yourself a favor and call PayPal at the number provided on the website and ask for yourself. This thread was started as warning to other potential PayPal users of the problems that may arise. You clearly are more interested in winning a debate over this subject then listening. What information are you missing? What other details do you want? Please ask but please use your head and ask intelligent questions.
Any buyer who has sent a seller payment using PayPal can at anytime place a hold on the amount of money sent. PayPal clearly doesn’t ask for nor do they look at anything supplied by the seller that proves delivery. I have spoken to PayPal and informed them that they have the tracking number that proves delivery. That in no way will prevent PayPal from holding the funds. They seem to look at the fact that the buyer was unhappy for some reason and as is their policy, they put the funds on hold. PayPal holds the money and regardless of whether you can prove delivery, PayPal will hold that money for a minimum of 35 days unless the buyer decides to release this hold. Should the buyer contact PayPal and agree to the money being returned, PayPal will return the funds in about 4 days. Should the buyer NOT contact PayPal and request that those funds be returned, PayPal will, after 35 days start to investigate the situation. That does not mean you will get your money back, it only means they begin their investigation and will not return your funds until at LEAST that 35 days has expired. Should the seller not be at fault, I am confident that those funds will at some point be returned. The point is, any buyer using PayPal can at anytime, place your funds on hold regardless of whether you can prove delivery of merchandise. They can and have put these funds on hold simply because the buyer requested it. The buyer placed these funds on hold 3 days into a 10 day delivery window. I have proven delivery and provided this information to PayPal.
posted on October 12, 2002 07:53:39 PM new
Coonr; Yes, Confirmed address and yes, the buyer was registered with PayPal.
All the rules were followed and I certainly played by the SPP rules. Please read the SPP rules and then, should you have any questions call PayPal directly and please verify everything stated.
Read the facts, call PayPal and verify the information.
posted on October 12, 2002 11:43:20 PM new
You got me coonr! I made the whole thing up in order to get the attention I lacked as a child. The negative PayPal balance was a drug induced hallucination and I have an overwhelming desire to type endlessly to message boards in order to keep my fingers from wandering off my hands. This whole ordeal has been a grand scheme to get you to call PayPal at the number previously posted and verify the details I’ve repeatedly stated. It seems as though I’ve failed miserably and will now check myself back into the quiet solitude that can only be provided by that padded room by my local mental health facility. Please accept my apologies for having wasted your time.
posted on October 13, 2002 12:24:02 AM new
Nobody doubts the negative balance or the hold, what is in doubt is the 35 waiting period. I also am curious to find out where you got this information, and instead of producing it, you've resorted to insulting someone.
posted on October 13, 2002 11:30:15 AM new
Yes, I am becoming frustrated with this board. I have repeatedly told everyone who has asked the question "where can we find this information", where they can find this information! I dont get the inability to follow directions here and lack of desire to do so.
I cant make this any more simple. Verify the facts and lets get to core of the problem. Im surprised I havent recieved a grammer or spelling lesson about this thread by now. Many who are posting seem to have quite a bit of time on there hands and they seem to want to use that time to argue.
Call PayPal at the number I previously listed. Ask the people who know these facts better then anyone whether or not this is indeed true. Yes, when I found money missing from my account, I did just that. Yes, they stated these facts to me just as I have written them over and over again.
Once again, for those who question the facts that I have stated MAKE THE DAMN PHONE CALL AND ASK! It takes 5 minutes less time then it does to continually post the same damn questions.
CALL PAYPAL AT THE NUMBER I LISTED AND ASK THE QUESTIONS!
posted on October 13, 2002 11:43:47 AM new
Coonr: Your motives are transparent. No need to explain. Really. I'm sure most of AW has you figured out by now.
As far as not checking back in on a thread, I (unlike you, apparently) am an eBay seller. I make my living this way. That means paying my $3600/month mortgage and a whole raft of other expenses out of what I make on eBay.
Until I find someone to give me the sweet deal you apparently have (getting paid for posting to AW), well, you'll just have to put up with me being here where and when I can.
posted on October 13, 2002 01:58:09 PM new
Okay I went to PayPal and this is the only thing I have found since you can't get into the Buyer complaint area unless you have a complaint, but this is on the page before it.
For the fastest answer to your question, visit our Help Center. To file your Buyer Complaint, click Continue. We will work to resolve your Buyer Complaint as quickly as possible, but it may take up to 30 days to complete our investigation and resolve the dispute
posted on October 13, 2002 05:35:19 PM new
Call the damn number and speak to them directly! Unfreakingbelievable! You guys have spent 3 days and 54 posts trying your best to discredit every word written here yet you refuse to take 5 minutes to verify the information that’s easily obtained through a simple phone call to an 800 number!?!?!? SIGN OFF, PICK UP THE DAMN PHONE AND ASK DIRECTLY! Why is that brain surgery?
You’ve argued with each other and nit picked at every piece of information seemingly for the simple joy of it.
You’re not here to here to assist each other; you’re here to drive each other crazy! At what point to you consider this argument a victory?
We left the subject days ago and not a single g@d damned thing was accomplished here!
I check the message board every so often expecting to see a post that offers some kind of intelligent offerings, sound advice or payment options and each time I log on, I find the next post is an attempt to discredit the previous post.
For those few have offered sound advice; fluffy and others thank you!
For the others; you want some advice? STAY OFF THE BOARD and put that time into making money! Wanna play games? Buy a deck of cards!
Ill seek answers in more intelligent surroundings.
posted on October 13, 2002 06:17:48 PM new
Hey, wait a minute. Your the one that came in here and started this thread and posted all that about PayPal. We have heard many stories about PayPal. About how they were ripping everyone else off, but after the initial thread no one comes back in and tells what happens. How Come? Well can it be that PayPal was right. I have no idea and I can't say anything until I have something happen to me, but I will tell you one thing I would not go into a discussion board with only limited information without backup.
Damon will probably be in on Monday unless PayPal has veterans day off and then he will probably answer your questions. Did you email him? He can't answer you questions direct but he will try and get answers. It is frustrating when something happens on a weekend and nobody has any answers, but now the weekend is over and I hope you can resolve it. Good Luck
posted on October 13, 2002 10:04:43 PM new
We have had Merchant's Accounts for 4 or 5 years, and funds are normally deposited within 48 hours. There is CERTAINLY NO MONTH wait for funds, in fact I've never heard of such.
posted on October 13, 2002 10:46:12 PM new
Jimmym, Relax =-) I know these boards can be frustrating. You have these people in all walks of life and you find them here also.
I’ve used PayPal since day one and have gone through sooo many ups and downs. They are a good company but sadly given the likes of online payments they have to step on the sellers toes more then they should to be on the safe side.
What you state about paypal is indeed true and will be verified by damon on Monday if he really knows the ropes. I’ve been through the same situation with paypal. Mine was a small charge and the money was returned after the buyer received the item after a misroute by USPS. What happens is the buyer places an online claim and can put a hold on the payment they made (your account actaully). Paypal will hold that payment for 30 days unless the buyer gives paypal the go-ahead to return it. If paypal doesn’t hear from that buyer, then you’re out the money until they investigate the details. That can take a min of 30+4 days so your looking at well over a month before you can see your cash. Even if the buyer gives paypal the go-ahead on Monday you won’t see cash until late week at best. Im hopin your buyer will see things clearly and do the right thing. If not you will get your money back if you can prove it was sent and received but not well into the next month (bout 35 days min..could take more ;-(. Just takes some doin on paypals part if the buyer wont help things along.
Go with checks of MO’s. Merchant accounts are good. BidPay is just a mailed MO if I remember right.
