posted on January 6, 2005 09:39:26 PM new
Well she doesn't do it a lot but she has done it to other people.
One she states:
beautiful,well packed dolls.shipping high cost $6,paid $10 extra profit 4 seller
and
dvd perfect, $3.95 shipping a lot would as for cheaper media mail again
and
auction low, shipping very high $3.54 actually sent media mail for $1.32
and
book perfect, shipping high $3 sent media mail for $1.32
and
love the tie, seller made extra profit on shipping, would question shipp. costs
She complained in one of them for overpackaging!
Maybe she doesn't realize there is more to it than the actual postage costs. I'm surprised at that though because she sells too.
Most of them are "thanks for the super fast shipping, grandson will love them"
"Delighted with entire service, fast ship"
Etc. But there are a couple that are like the one she left for me.
I think after reading these that I do need to leave something. I won't leave a negative but I dont think it would be unwarranted to leave a neutral. I'm still undecided.
posted on January 7, 2005 06:17:39 AM new
We have people here (sellers) who think they are taking some high road (and the rest of us are scum) by only charging exact shipping costs (versus S&H as a real business).
Neutral her or NEG her and call attention to this nonsense.
------ "Bend over backward for the customer. Don't bend forward."
posted on January 7, 2005 06:37:24 AM new
hi Helga:
been lots of other opinions/posts on this forum RE: giving negative feedback because the buyer didnt adhere to TOS, etc., etc.
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in your auction, you state that you clearly posted the SHI...therefore, should be no misunderstanding on doing business with you...how many sellers' TOS state, "by bidding you agree to my terms," etc., etc.
now having said all that, we both know that no matter the clarity of our auction description, the buyer can/will just do as they wish - as well displayed by your situation.
-------------
buyer posted f/back first...and after reading your research into her manners and tactics in other feedback transactions; i would take the time to provide this buyer with some education....
*************************************
as example, my email could read:
I have read mine, and your other feedback posts to sellers... after reviewing those appropriate auctions, it seems your agenda is such that if you dont agree with the sellers' terms, you buy anyway, and then "cop an attitude" toward the seller thru feedback. you might like to consider that when you bid, you are agreeing to the terms of that auction...
EVEN, if you dont agree with this, you could at least pay the seller the professional courtesy of asking why the s/h/i fee is excessive[in HER opinion.]
i have not yet decided what form, or for that matter, what will be the quality of my feedback for our transaction. but you should be able to glean from this email that i have the same right to post JUST AS SUBJECTIVELY as you have done.. you took the path to show me dissatisfaction with our transaction...
now i plan to do likewise: to display my dissatisfaction with your mis-handling of what i consider a personal reference...
posted on January 7, 2005 07:19:32 AM new
I've gotten one or two of those positive/neg feedbacks myself and while it is irritating they are soon forgetton and buried behind other feedback.
I would choose to not leave her any feedback. If she asks for it...send her an email explaining why not. If she still wants feedback slam her and then go for the removal thingy.
I'm hoping to hit 5000 feedbacks this month. I'm at 4898 and counting. New star here I come.
posted on January 11, 2005 07:28:58 PM new
Well my feedback from her dropped off my first page ~ I had left a response simply stating that the shipping was $3.50 and covered the actual cost and envelope.
I left her a neutral this evening stating that she complains about shipping costs in feedback after the fact and to be cautious.
I'm not the only one she has done it too so perhaps it will save someone else, another seller, in the future, from dealing with her.
posted on January 15, 2005 05:53:46 AM new
Hello all!
I would:
1) Block buyer from future auctions
2) Respond to feedback w/explanation
3) Leave positive feedback w/explanation
Also, perhaps check into offering a wider choice os shipping options. For example, I would prefer to only offer Priority mail, but realize that some customers just want to pay the cheapest price. The cheapest price is not always the best price. I understand that you are frustrated.
I sell music, and once got a neutral simply because the buyer didn't like the song they purchased. lol
