zoomin
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posted on April 26, 2008 04:07:27 PM new
Four days left to the month, all of my stars are at 4.8 or higher.
Cool.
That was this morning.
Saw a new feedback when I got home from my sons baseball game, my only one today.
Positive:Good Merchandise.Good Seller.
Got a creepy feeling.
Went to my dashboard and I'll be dingdanged.
She dingdanged my stars!!!
As described is now at 4.7, shipping fees also at 4.7.
!@#$%%&^(&*)%!!!
Cost me my 15%!!!!!
I would LOVE to leave this eBaYer WARRANTED feedback warning other sellers about her Star Dinging ~
Who else would WANT to leave her a NEG??
Who else would LEAVE a NEG???
I have three days left to mull it over ~ until my chance to WARN other SELLERS that her star dinging ways can cost them like they cost me!!!
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zoomin
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posted on April 26, 2008 04:10:10 PM new
PS BTW, I did send her an e-mail explaining the stars and stating that I wish she would've contacted me prior to dinging my stars ~ part of my decision to neg or not to neg will have to do with her response!!
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zippy2dah
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posted on April 26, 2008 04:25:29 PM new
If you do leave a neg and if you do state that you are leaving a neg for that reason, and he complains about it, they will remove the neg.
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zippy2dah
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posted on April 26, 2008 04:26:47 PM new
Post 27 in this thread:
http://forums.ebay.com/db2/thread.jspa?threadID=1000688511&tstart=0&mod=1209248781164
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zoomin
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posted on April 26, 2008 05:08:45 PM new
Actually, the fb would be: WARNING:NoCommunication,PostsPoorStars.CostsSellers$.
or something similar.
Didn't read the whole thread, just the post you mentioned ~ thanks!
Interesting thread ~ thanks for the link ~ I will read and be back!
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tomwiii
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posted on April 26, 2008 05:31:35 PM new
Truly, I think the problem with the STARS is a lack of education of the buyers...
Think about it: in HS and College, a FOUR-POINT-OH (4.0) is what? It's EXCELLENT!
For awhile there, I was getting GLOWING FEEDBACK coupled with CRAPPY STARS!
Last month, I started including an educational blurb in all my "ITEM SHIPPED" emails, and my STARS have dramatically improved to: 4.9/4.9/4.8/4.8
Again, I've been convinced that buyers aren't being malicious -- THEY JUST DON'T KNOW ANY BETTER, and it's (sadly) up to us to educate our buyers or suffer from the dire illness: CSS (crappy star syndrome)...
If anybody wants a copy of our EDUCATIONAL STAR BLURB, just drop Ralphie an email at his box here:
[email protected]
Tom & Ralphie
GRAND OPENING of RALPHIE'S EMPORIUM of EARTHLY DELIGHTS~All Vd'ers get 50% DISCOUNT!(except electronics)
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zippy2dah
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posted on April 26, 2008 06:18:20 PM new
"WARNING:NoCommunication,PostsPoorStars.CostsSellers$"
I think that any even slightly negative mention of the stars in a neg would be grounds for removal.
(IF the buyer knows enough to complain, that is.)
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zoomin
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posted on April 26, 2008 06:19:00 PM new
tom:
IMHO, the whole star issue gives the buyers too much power.
The Buyers will NOT become educated on what the stars actually mean to sellers because (1) Buyers typically dont read and (2) (more importantly) eBaY doesn't want the buyers to understand! It would cost them too much money!!!
I truly give 5 star service. With random uneducated buyers believing that a 4 is good, I can get one or two fours in a month and keep a 15% discount. Heck, even throw a 3 in there and I can probably absorb it into my five star ratings and end up with 4.8's for the month.
BUT...
I am NOT in control of postal charges and I do NOT have a handling or service charge or ANY sort of mark up on my shipping. This buyer giving me less than a four for shipping is a reflection of the USPS, not me!! My guess is that she gave me a three or less so what do I do??? Not sell heavy items???
zippy: good thread but my eyes started to blur after about 6 pages 
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zoomin
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posted on April 26, 2008 06:25:00 PM new
zippy:
I'm thinking "mutual feedback withdrawal".
Do they mutually withdraw the stars when the fb is withdrawn?
This is NOT a newbie ~ I guess it depends on whether she feels it was justified to 'ding' me or if she thought 4's were "good".
Hard to tell when the buyer has *zero* communication, which is EXACTLY why I would feel justified in leaving a neg.
She gets to "star rate" my communication, four a few more days, I still get to rate her communication through leaving a neg.
Cant believe this is what it comes down to ~ I have never been a fb whore, I just do what I do and get the fb I deserve.
The Game truly changes when someone reaches into your wallet and grabs your cash!!!
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tomwiii
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posted on April 26, 2008 06:27:35 PM new
"IMHO, the whole star issue gives the buyers too much power."
Truly, I'm convinced it's a matter of EDUCATION as opposed to maliciousness...
Maybe I'm spoiled, as I very rarely get a NUTSO-POOPOO buyer (Oi! the durn DUTCH!), but I was tearing my hair (all three of them) out over these ditzey buyers leaving GLOWING FB coupled with really CRAPPY STARS!
Like I've related: almost immediately after my educational blurb hit, my stars started to match my feedback...Taint a coincidence, and now my stars reflect my level of customer service...
I don't care about the measley $25 rebate I got; what scares me is the future linkage between SEARCH POSITION and your STARS...THAT HAS THE POTENTIAL OF A TRUE DISASTER and thus I urge folks to be cognizant (as opposed to resentful) of this new & idiotic program...
Tom & Ralphie
GRAND OPENING of RALPHIE'S EMPORIUM of EARTHLY DELIGHTS~All Vd'ers get 50% DISCOUNT!(except electronics)
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zippy2dah
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posted on April 26, 2008 06:41:22 PM new
"zippy: good thread but my eyes started to blur after about 6 pages"
LOL! You made it that far? I sure didn't.
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ebabestreasures
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posted on April 26, 2008 06:44:18 PM new
Education for the buyer is the only thing we can do but it may in some case, come back to bite us.
I don't think I have ever really understood what retaliatory feedback is.
I believe that if someone has never contacted me about a problem but post neg FB deserves one in return or at least a neutral, especially if the problem was something that I had no control over. Some call this retaliatory. Ebay states each party should try to work out a problem before they leave any type of FB. To me that's all part of the transaction.
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zippy2dah
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posted on April 26, 2008 06:48:58 PM new
"Do they mutually withdraw the stars when the fb is withdrawn?"
According to one of the most knowledgeable posters on the feedback board, YES, they do withdraw the stars as well.
I haven't seen it in writing from eBay though.
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zoomin
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posted on April 26, 2008 07:11:54 PM new
ebabes:
IMHO, retaliatory feedback is when I say something because I'm p*zzed off when I know that, if cooler heads prevail, I wouldn't have bothered.
I admit that I have been guilty of posting retaliatory negs.
example: Buyer left pos fb stating item was nice, but not authentic.
I left them neg fb because it p*zzed me off and would be on my FB page until I buried it.
I left it because I wanted to teach them a lesson.
I left it because I have a perverse sense of responsibility to other members of the eBaY community who cannot bury a neg as rapidly as a powerseller.
I can convince myself that it was warranted but I know in my heart it was retaliation or self defense.
Did it help my business?
no
But it sure as heck made me feel like I was back in control  )
zippy:
from what I have read on the fb board, much of the eBaY fb policies are not in print
(like the link you posted for me)
What is your opinion of my posting the neg and going for mutual fb withdraw?
I think I'm being a b*tch but I'm still p*zzed that they cost me so much $$!
Still no response to the e-mail I sent her, btw.
tom:
my fb and stars are still high enough to keep me at the top of the searches ~ I feel violated and pickpocketed.
So maybe they didn't mean to walk away with my wallet, but they did.
This is NOT a newbie. Malicious intent? I doubt it. Probably just generic indifference.
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kozersky
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posted on April 26, 2008 08:36:55 PM new
Give them the Negative Feedback. The feedback is how you feel about the transaction with that person. You are part of the transaction and until Seller Feedback is eliminated, you do have a right to post your thoughts, and feelings.
How should the feedback be worded? Why do you have to leave anything more than a simple - "this was a negative experience for me."
Bill K-
William J Kozersky Stamp Co.
William J Kozersky Stamp Co. Book Store
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aintrichyet
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posted on April 27, 2008 07:38:23 AM new
<<<"this was a negative experience for me.">>>
... literally and financially.
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merrie
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posted on April 27, 2008 03:34:56 PM new
My stars just got dinged, also. Is this some kind of conspiracy?? It would be better if buyers did not leave feedback at all!!
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zoomin
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posted on April 27, 2008 08:04:21 PM new
Bill, you are too wise.
I didn't hear back from the buyer so with no response to my "educational e-mail".
I just posted her a simple "Negative experience for Seller".
It was so hard to avoid the temptation of putting 'expensive' in there, but I really dont want her to have 'just cause' in having the neg removed unless it is through mutual feedback withdrawal.
DingDang StarBusters!!!!!
I am tempted to ask my bidders to NOT leave me feedback ~ even offer them an incentive refund if they DONT leave me FB!
I dont need the numbers, my ego doesn't need the stroking.
How do we 'opt out' of participating in feedback?!?!?
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zippy2dah
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posted on April 27, 2008 08:42:05 PM new
"even offer them an incentive refund if they DONT leave me FB!"
If you do so, be careful how you do so, (ie: not directly through eBay) because if you do so the wrong way, you may be in violation of the rule that prohibits any restriction of buyer feedback.
On a still kinda bright note, "it is NOT a violation to state that you will leave feedback upon receipt of feedback."
Yet.
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pixiamom
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posted on April 27, 2008 08:55:29 PM new
Neglus went from 4.8 stars or higher and got dinged on one at the cut-off day last month. It happened again this month. Seems fishy to me - we have no way of verifying our stars.
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ggardenour
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posted on April 27, 2008 09:29:49 PM new
Made me look! I made the cut last month today I have dropped from 4.9/4.9/4.9/4.7 to
4.9/4.8/4.8/4.7. FB states fast shipping but dinged me on the DSR.
I did the math on dropping my shipping to cost and and its not worth it. I would never recoup the loss at the 15%. If I get it I get it if I don't oh well.`
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amber
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posted on April 28, 2008 04:10:02 AM new
Something happened to my stars also that I don't understand. I had a 4.9 on cumminications. That has surprised me, that is the ONE part I never expected to get dinged on. Well, I was happy to see it went up to 5.0 a couple of days ago. I have had no feedbacks since, but it's gone down to 4.9. How can that happen? I think we should be able to see what buyer give us on DSR's.
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birgittaw
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posted on April 28, 2008 05:30:56 AM new
Simple. As the 30 day score changes when stars "fall off" the scoreboard, your totals may change without any new feedback. So it's quite possible, and likely, that your last fb really was NOT the one that changed the stars, but some 5's fell off, and a 4 was added somewhere along the line.
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amber
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posted on April 28, 2008 05:38:52 AM new
Thanks for the explanation, I thought some gremlin was at work!
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merrie
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posted on April 28, 2008 05:39:15 AM new
The same thing happened to me, my 4.8 in shipping dropped to 4.7 yesterday. I contacted the last person that left feedback (2 items), in a nice way and asked how I could have improved service and she told me she does not even leave the stars!! I can't figure it out!!
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merrie
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posted on April 28, 2008 05:41:49 AM new
birgittaw: If you think that is "simple" you should work for the IRS!
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wgonzales
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posted on April 28, 2008 10:53:39 AM new
Thanks for mentioning that birgittaw.
My knee-jerk reaction to a dip in ratings
is to murmur a "bleep-expletive", look at the last feedback or two,
and point at one of the last bidders to leave feedback.
But you are right...mathmatically, it just doesn't work that way.
Susan
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coach81938
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posted on April 28, 2008 11:16:23 AM new
There is a thread about DSR's on the ebay Feedback board. A pink there said that when a customer leaves star ratings they are not reflected right away so as to protect anonymity. So if your star ratings go down, it is not necessarily or even probably the last person who left you feedback.
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merrie
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posted on April 28, 2008 11:19:54 AM new
OK, I give up on how to figure out the star ratings, perhaps that is the point. Yesterday my shipping went down to 4.7. Today, no new feedback and it is back up to 4.8 on my dashboard on that portion. Go figure, I can't!!
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coach81938
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posted on April 28, 2008 11:25:49 AM new
Hi Merrie, See my post above yours for the answer. When a customer gives you star ratings,there is a deliberate delay by ebay in reflecting the new score. They say this is to protect the anonymity of the scorers. In other words, someone may ding your stars on Monday, but it will not show up until Friday (after you have received many more feedbacks.) This way you have no clue who dinged your stars.
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