posted on November 19, 2009 10:06:47 AM new
funny thing... i saw a similar typewriter in blue yesterday. didn't even take a 2nd look.
so, he filed a dispute thru eBay, even though I have tried to help him and communicated with him repeatedly. well, after he filed and i replied, he sends me a message that he FINALLY found my messages and was able to read them and that he will send me some photos.
eBay is really making me mad, as these bidders are not checking their messages even though they are using eBay's messaging system. eBay isn't forwarding the messages to the bidder or the bidder has spam filters on preventing them from getting through. the bottom line here is education really goes a long long way.
wouldn't it be nice if eBay required bidders to go through an online training seminar before they are let loose to wreak havoc on the site? it would really help sellers... but it would also probably gut eBay from new bidders who don't want to do that. the bidders could opt out, but then wouldn't be able to make claims, leave feedback, etc until they took the training on how to buy effectively. topics could include how to bid, how to communicate, how to check your messages, etc. as bidders graduate from level to level, they can increase their ability to use the system and perhaps gain small purchasing discounts.
posted on November 19, 2009 11:15:23 AM new
In the real world,retailer does not ask if their customer is qualified to buy,if the customer has the means to pay for it,the retailer job is to sell them the merchandise.
Else every retailer will be asking do you know VISTA,do you know how to tell a real diamond ?What are you going to do with this rifle?
Not responding to incoming emails is no different than not coming to the phone or ignoring the message left on the recording machine.
Some of us suggested that you pick up the phone and call him,guess you never call,so he could be posting someewhere that ebay sellers should extend their customer service to include a phone call.
*
There is no 'Global savings glut',only wild horses and loose bankers.
posted on November 20, 2009 08:36:47 AM new
actually, i tried to call twice, but no answer. phone just kept ringing.
EBay Case Closed:
Final decision:
This case has been decided in your favor.
eBay Customer Support comments:
"The buyer will not be refunded."
It was very obvious this guy was up to something after he filed his claim, as he reported to eBay:
The item is not as described
The buyer has tried contacting you
The buyer paid on Nov 01, 2009
The buyer contacted you through personal email
You have not responded to the buyer
You aren't working with the buyer to solve the problem
The item is damaged
And then went into the paint not being original, the item being dirty, etc.
eBay could clearly see by reviewing his claim, my response, and all of my messages that I was doing all that I could to help him. maybe they had a bit of pity on me as well b/c i was trying to save the guy over $40 in shipping too, which if they ruled in his favor, would have meant I would have to refund him $73 shipping vs $27.75 if he had answered my 3 first emails regarding shipping.
posted on November 20, 2009 07:13:03 PM new
Absolutely astounding the hoops you jumped through to present your product and to rectify the problem. Obviously, you must have liked the buyer on some level to try so hard to make things work for him.
I might equate a current, still found in stores item in excellent condition as just out of the box, never used. I would never expect that of a 60 year old item in excellent condition. Would you expect a 15 year old car in excellent condition to have zero mileage and a new car smell?
posted on November 20, 2009 08:32:45 PM new
i predicted this would happen when i called ebay about a week before this transaction. i had called them b/c i had sent messages to a few bidders who claimed they never received them, and i even had a bidder forward me two messages he sent using ebay's messaging system that never came to my email or into my ebay messaging.
i wasn't trying to fight this bidder on this. to the contrary, i tried to save him money on shipping, and then ask for some photos so i knew he wasn't trying to scam me. honestly, doesn't it make sense to send a photo vs. pay to return the item, especially when it is 38 pounds??? the hassle of repacking it alone would make me run for my camera.
there were too many red flags on this bidder. ignoring emails, suggesting refund for shipping only 5 days after the auction ended, then demanding refunds for the whole thing, adding to the list of problems, not acknowledging damage happened in shipping, requesting the refund be made by mailing a check, complaining to ebay i wasn't communicating, i wasn't willing to work with him, and so on. it was very odd and probably why ebay said no to the refund.
it is a bit refreshing to know that eBay is reviewing the cases closely enough to see that i was being very communicative and willing to assist him. either he wasn't honest or didn't know what he was doing. either way, ebay obviously had the same concerns i did for them to rule this way.
[ edited by shagmidmod on Nov 20, 2009 08:42 PM ]
