The post has been answered. If there is an issue of returning money to senders of money because of an issue regarding an account, the account holder can send the money back or we will if it is not resolved and the account holder agrees.
The set-up is to resolve the dispute, while not impacting their ability to receive money and continue their transactions.
posted on April 6, 2001 03:49:14 PM new
You still have not answered the question. I should have been more clear, but why is it that the people receiving money (the seller) can not choose to stop payments (some people may want to accept all payments) while their account is restricted?
It has been explained. You are looking for the answer you want to hear and not what actually happens in the event of a dispute. I consider this discussion closed.
posted on April 18, 2001 04:07:00 PM new
I'm not interested in getting into the debate. But I am looking for people who might be interested in joining in a class action against PayPal. [NO, I'M NOT A LAWYER; just another seller PayPal has screwed around with once too often.]
posted on April 18, 2001 07:25:21 PM new
I would definitely want to join a class action lawsuit. My email is [email protected], and I was screwed over by them too, and have thought of many of their practices that could be grounds for a lawsuit, like:
1. They act as a bank, but are not regulated.
2. They're unresponsive to emails regarding your account, even when it involves 1000's of dollars of your money, and lost business.
3. When you call, they claim to have no knowledge of your situation, and tell you to email them, and there's no way to call people who are knowledgeable about your situation.
4. They deceptively advertise being safe, but when buyers try to use their fraud protection, they rarely recover any money, and they take a ridiculously long time to investigate.
5. They allow people to send payments to non members in order to lure more people into their system.
I was just wondering, what was your basis for the class action lawsuit? Thanks, and good luck.
posted on April 18, 2001 07:35:56 PM new
Hi ben08,
I would definitely want to join a class action lawsuit. My email is [email protected], and I was screwed over by them too, and have thought of many of their practices that could be grounds for a lawsuit, like:
1. They act as a bank, but are not regulated.(We are a payment service. Users do not have to have minimum account balances to use the service)
2. They're unresponsive to emails regarding your account, even when it involves 1000's of dollars of your money, and lost business.
(You were held liable for a charge back related to fraud because you shipped to a country that is not supported by us. I apologized for the response timem which is not the norm and I also asked the department head to apologize as well. Charge back liability is explained in the terms of use and I also advised on how to be protected from charge backs)
3. When you call, they claim to have no knowledge of your situation, and tell you to email them, and there's no way to call people who are knowledgeable about your situation.
(Customer service response times have been addressed)
4. They deceptively advertise being safe, but when buyers try to use their fraud protection, they rarely recover any money, and they take a ridiculously long time to investigate.
(Investigations do take time because it may involve other agencies. Recovery is not guaranteed and the Buyer Protection Program details are on the web site for all to view.)
5. They allow people to send payments to non members in order to lure more people into their system.
(This is the same as me mailing you a check and you wanted a money order. In other words, payment is only sent on the behalf of the sender directing us to send payment to the email address they specified. It is the same concept as me mailing a check to you when you accept money orders. Do you tell the delivery agent (the post office) that it is their fault because someone decided to send payment through the Post Office and it was not the method they wanted?)
I was just wondering, what was your basis for the class action lawsuit? Thanks, and good luck.
posted on April 18, 2001 09:52:05 PM new
Put me on your list also, [email protected]. If it ever does happen I would love to get the details of the class action. I followed all the rules of the buyer protection plan and guess what, after a lot of yelling no contact from PayPay I finally got one that said your right, you got taken but there is no money to recover from their account. If they would have got on the ball when I reported it there would have been. Yes this was a verified buyer etc. They should have frozen enough moeny to cover my complaint when filed.
posted on April 23, 2001 10:48:35 PM new
jb3838 -- Have you started a class-action lawsuit? What are you suing for?
There was another thread on AuctionWatch with over 100 posts about somebody starting a class action at http://www.auctionwatch.com/mesg/read.html?num=10&id=2051&thread=1257
