deur1
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posted on February 15, 2010 07:14:57 PM new
I would really like to relist tonight not in the morning. Closed auctions are not going to closed. I smacked them (clicked on them ) but they still will not go to close. That usually works.
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lennonhall
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posted on February 15, 2010 07:31:36 PM new
Having the same problem. Really do not want things to relist in the middle of the night -- that is NOT good for business!
If they would just move out of active listings and into pending maybe I could cancel the relaunch but I have three items just sitting in active but say "closed" next to them.
Can someone from CS tell us what's up and give an estimate for a fix? Thanks!
[ edited by lennonhall on Feb 15, 2010 07:31 PM ]
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deur1
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posted on February 15, 2010 07:46:54 PM new
I have 14 or 15 hanging in closed
2 hanging in processing
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aaronandelise
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posted on February 15, 2010 08:08:05 PM new
I have eight that got errors. I wasted my time to find out they were not listed.
I have a ninth one that is stuck in pending.
It will not delete.
I have copied that one that is stuck, and have rescheduled the eight others all for 7 PM PST 2-16 / tomorrow.
Please remove the one that is stuck, and do not let it double list :
$295 New CATHERINE MALANDRINO Pink Stretchy Dress L (FP)
Please confirm we are done with these errors. We pay too much to have this happening yet again.
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deur1
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posted on February 15, 2010 08:10:26 PM new
one of mine in processing launch the other gave me the error
at least 14 closed but not closed
it is 11 pm in my world
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neglus
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posted on February 15, 2010 09:51:39 PM new
I also had problems launching with many errors and long delays in processing before the errors appeared
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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neglus
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posted on February 16, 2010 06:08:30 AM new
It is 8 am in my world and closed auctions still have not moved and cannot make them move. Any point in trying to list?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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neglus
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posted on February 16, 2010 09:09:53 AM new
tap-tap-tap....Vendio? Are you aware of and working on the problem? Sold items are not moving to post-sale either. What should we do?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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NathanCS
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posted on February 16, 2010 09:13:20 AM new
Hello,
This is likely related to the power outage at a facility that houses Vendio equipment that we had yesterday (please see the announcement -- we will update it as soon as more information is available). Our engineers are working on correcting the problems, and we hope to have them resolved shortly. We apologize for the problems this is causing.
Regards,
Nathan
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deur1
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posted on February 16, 2010 09:41:25 AM new
12:30 pm Tuesday after lunch in my world
None of my closed sold items have made their way to the closed listings.
Cannot launch anything just get error messages
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tabletopitems
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posted on February 16, 2010 09:50:05 AM new
deur1!
Relax!
The engineers are working on the problem.
There was a power outage yesterday, and as soon as they find the switch it will be turned on.
They were looking for the switch yesterday, and after a long day of work, had to retire for the night. Very soon now, they will take another look for the switch.
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harder
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posted on February 16, 2010 11:19:39 AM new
they did it.  everything has closed
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deur1
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posted on February 16, 2010 11:37:31 AM new
THANKS, we knew ya could do it ...yes we did!
Vendio ROCKS
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harder
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posted on February 16, 2010 11:54:46 AM new
spoke too soon. now todays auctions are not closing 
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lennonhall
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posted on February 16, 2010 03:00:47 PM new
My items finally closed and relisted at 3AM Eastern time. Yikes. That's unacceptable Vendio -- that's a six hour lagtime. And nowadays if something is in the auction format most of the bidding comes at the last minute -- not likely to get a lot of bidders at the last minute in the middle of the night. Not acceptable Vendio -- you cost me money on this one (and I doubt I'm the only one). Can you help us understand how a power failure at 9AM still has an impact in how you are working at 9PM?
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ChristopherCS
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posted on February 16, 2010 03:33:46 PM new
Hello,
All closed listings should be completely processed by now (as of earlier this afternoon.)
We apologize for any inconvenience this may have caused and are working to be sure we can avoid any scenario's like this again in the future.
As to how a power outage can cause these types of problems - it can typically make it where servers need to be restarted to get everything back up and running in sync. In doing so you can end up with a backlog of work that needs to be processed and that can take a while to catch up (processing sold items to move into closed section, generate PSM keys, send WBN's/etc.)
Please let us know if you have any further issues relating to this outage.
Regards,
Chris
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pixiamom
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posted on February 16, 2010 06:59:27 PM new
I was on vacation and not affected by the outage but I'm amazed that Vendio doesn't have a mirror site it could switch to. With as many subscribers depending on Vendio as part of their livelihood, it's frightening that a single power outage can cripple them for so long.
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