lennonhall
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posted on August 26, 2001 01:11:29 PM new
Ths site has become so slow as to render it useless. Yet another Sunday night is going to go by and you are going to cost me money because the site is so slow that I can't get auctions built and launched as fast as I need to.
Your advertising pop-ons must stop. They are incessant (and NO I will NEVER respond to any of them). I am getting two pop ons every time I forward a page now. I really think that is the problem. You might be making money from these ads but you will be making NO money if you have no users and you will lose all of us pretty soon if this doesn't stop. I am not a ranter and raver ... I rarely post ... but, quite frankly, I really am at the point where I am looking for another auction launching service. I am a power dealer and do not have time for this.
PS - I have a cable modem ... I have cleared my cache and all that other business you tell us to do ... I have MS IE ... and I have a very fast computer.
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BrianAW
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posted on August 26, 2001 01:35:24 PM new
Hi Lennonhall,
We had receieved a few different reports of slowness during the time you wrote in. It appears that has been resolved.
I will pass your other feedback along.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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lennonhall
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posted on August 26, 2001 01:46:31 PM new
Thanks Brian for the reply. However, it is still painfully slow. It just took 90 seconds for the reply page to load -- I timed it. That's TOO SLOW. Plus ... a pop on came on before the page loaded. Don't tell me they aren't interfering.
Guys ... either you have an advertising site or you have a customer focused site but I don't think you can have BOTH. I have spent my career in media - selling advertising time and I surely do understand all of this but you can't drive your users nuts with your ads either.
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plaza
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posted on August 26, 2001 02:50:35 PM new
slow as mud!!!! i have tried logging and then logging on again. i thought it was netscape but all other sites are loading fast as ever. this is the only one that i have found to be so slowwwww.
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plaza
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posted on August 26, 2001 04:04:34 PM new
took over 4 minutes to get from AM to write this post. problem is not fixed.
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lennonhall
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posted on August 26, 2001 07:15:21 PM new
This is ridiculous. One of the slowest days in the history of AW and they won't even acknowledge there is a problem. Brian: JUST BECAUSE YOU SAY IT'S FIXED DOES NOT MEAN IT'S FIXED.
It is appallingly slow. Pages are timing out. It just took me 6 hours to get 6 auctions up. My pictures on my present auctions aren't even loading. I have a cable modem and all other sites are working just fine. How can people bid on my auctions if they can't see my pictures?
Here's just one more Sunday night where AW has cost me money. I will tell you that this has really got to be the last one or I AM going elsewhere.
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BrianAW
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posted on August 26, 2001 07:33:26 PM new
Hi Lennonhall,
We have not had any other reports of site latency. Is it a certain area that seems to be slower than most? How are you launching your auctions? If it is taking you 6 hours to launch 6 auctions I have to guess that something isn't right on your end.
-Brian
Got Questions? Check out AuctionWatch.com\'s Customer Service center at http://www.auctionwatch.com/service
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lennonhall
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posted on August 26, 2001 08:07:10 PM new
Brian: let's start with the fact that it just took me 6 minutes to get to this point. What are you talking about when you ask which area is slow? Are you kidding? This whole site is slow.
I am now incensed. You're response was gasoline on a fire. I am not an idiot. I am a power seller, have been doing this a long time and launch a lot of auctions every week. It took me so many hours to build 6 auctions because:
1) loading images was a joke ... timing out and s-l-o-w. Many images did not take at all (red x's) and had to be reloaded
2) building auctions was a joke ... timing out ... pages would not load ... slow to load, etc.
3) previewing auctions was non-existent! Simply would not load. Timed-out both on quick preview and eBay preview.
All this and I don't even write my copy in AuctionWatch - I do it offline in MS FrontPage (an html writer) and copy/paste it into my auction.
Bottom line: I was trying to build and load 20 auctions and only was able to get 6 done.
On top of all of this -- in my present auctions, the pictures ARE NOT LOADING - let me repeat that -- THE PICTURES ARE NOT LOADING ON MY AUCTIONS. That is costing me bids on Sunday night - the busiest night on eBay.
Please do not ask me any more ridiculous questions. They are insulting.
I have a cable modem and a fast computer. Trust me, this is not on my end. NO OTHER SITES ARE THIS SLOW TONIGHT (eBay is fine). EVERY SINGLE PAGE IN YOUR SITE IS SLOW. IT EVEN TIMED OUT JUST NOW WHEN I TRIED TO LOG ON. You need to get in touch with your engineers (if you have anyone working Sunday night) before you ask me questions that just make me angrier.
As I said in an earlier post - I am not a ranter and raver (although I sound like it now) and I rarely post at all but I am absolutely at the end of the line with AuctionWatch. This "service" as simply causing me to loose too much money and is too aggravating.
[ edited by lennonhall on Aug 26, 2001 08:12 PM ]
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SonyaCS
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posted on August 27, 2001 08:35:08 AM new
Hi Lennonhall,
I apologize for all the troubles you had getting your auctions launched. Please let me know if you are still experiencing site slowness at this time.
-Sonya
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service !
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cococgld
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posted on August 27, 2001 12:05:05 PM new
I am experiencing SLOWNESS and am unable to move from page to page. It wil freeze and then I get a timed out error message. It does not seem to matter which part of the system I am in this keeps occuring.
YES, I have cleared my browser. All other sites are working normally this morning, except AW, so it does not appear to be on my end that the problem exists.
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margie5651
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posted on August 27, 2001 01:22:40 PM new
Well, believe it or not, last night AuctionWatch was FAST for me!! Usually it is very very slow and I get very frustrated and just go straight to Ebay and list. But last night it just zipped right along, faster than normal. I guess I was one of the lucky ones and will probably pay for it later with a slow site!! I didn't have alot to list last night, so I couldn't take advantage of it being fast for me. I wish all nights were like that. I know what it's like to sit and wait and wait and wait, it's FRUSTRATING!!! I got spoiled with one fast night, hope they come along more often!!
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nevadatexan
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posted on August 27, 2001 02:02:58 PM new
I too am experiencing slowness and it freezes going from page to page. Also getting error messages when nothing is wrong and after hitting schedule about 4 times it will finally go through.
Another problem I just had was it changed my starting bid price. Went to $5.00 from $9.95. I had to unschedule and reschedule 4 times to get it to accept the right amount. I know that sounds nuts but believe me --that is what it did!
Hope all gets fixed soon!!!!!
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lennonhall
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posted on August 27, 2001 03:36:13 PM new
Nevadatexan: I believe you-- I've had that happen. It appears that as of this morning everything is fixed.
AW: Sonya or anyone. The reason I was so angry last night was not because of the slowness (I was frustrated by that but not angry)... it was the immediate reaction by AW customer service to deny there was anything wrong. If you tell us there's a problem -- well, then, there's a problem. We can all understand that. Even being unable to guess at a fix time. We get that too. It's when you just plain deny there's a problem or give us the old "clear your cache". Honestly, that's gonna drive me to the bottle!
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ChristopherCS
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posted on August 27, 2001 03:50:12 PM new
Hi lennonhall,
Sorry if you had already tried that at the time, however simple cache clearing/purging of temp files will usually clear up slowness issues when it seems to only be happening on a few users ends.
If we were aware of any network-wide slowness on the site, we would still make the suggestion and add that we were aware of some slowness on the site.
We never assume that doing simple maintenance will clear all of these problems up, but since it certainly can it is usually going to be the first place we start, unless as I mentioned we are seeing the slowness ourselves or getting a lot of other feedback in email about it.
Christopher
Got Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
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tomsacpa
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posted on August 29, 2001 04:21:58 PM new
In my case, most of the AW site functions properly. The second page of the listing template (afver selecting the auction venue) does not even load. If I attempt to schedule a pending auction, It won't even load. The problem appears to be associated with the listing template. Help!
Tom
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LuskDeals
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posted on August 30, 2001 11:30:42 AM new
Geez, Christopher.
What are you talking about: "only a few users"?
Ever since AW's last big revision there has been a steady stream of complaints of slowness. Maybe you guys think we are acceptable losses, but believe me, if one person manages to post here there are probably 20 with the same problem who didn't (couldn't).
It's the same problem everyday. I guess you guys have meetings and are told to ignore the people who have site slowness problems because it's probably on their end.
If you guys cared at all, you would put together a team of techs to figure out the common thread among the users who ARE having this very real problem. It very well might be a configuration on our end, but it is related to the last big revision in my opinion, and it definitely isn't my cache!
Once more, the problem: The last few months I have to hit refresh 100s of times a day, because the bottom (beneath the green control bar) of the page won't load.
I have a headache. I am sorry to rant, but I am sitting 20 feet from a connection to an OC12 and have problems with no sites but yours. Please tell me what is wrong at my end. Please.
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DianaAW
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posted on August 30, 2001 11:51:45 AM new
Hi LuskDeals,
We are sorry to hear about this, and as it does not appear to be a global problem, it is most likely related to a network connectivity problem. It would be helpful if you or your ISP could do a traceroute, and post back with the results. This will help us to determine if and where packets are being lost.
Thanks in advance for your assistance,
Diana
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intercepteur
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posted on August 30, 2001 01:05:41 PM new
I am on a T1 connection and the average load time is a poor 6.7 seconds for a full page load while similar pages at eBay and other sites full of graphics and Java blossom in less that 0.8 seconds. If the API interface with eBay has been completed then I believe AW came out a cropper on the exchange for surrendering the access to eBay search engine(s).
While I am not an expert, I believe it is incumbent on AW to seriously study....
(1) The impact of using OAS/oascentral as a gateway into AW, particularly if the re-directs of pages through oascentral are affecting site stability/speed;
(2) Visit the need and the demonstrated values for server farms.
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LuskDeals
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posted on August 30, 2001 05:00:37 PM new
Ok. Here's the tracert:
X:\>tracert wsacp.auctionwatch.com
Tracing route to wsacp.auctionwatch.com [64.14.24.15]
over a maximum of 30 hops:
1 20ms 10ms 10ms core.liveline.com [my.own.ip.number]
2 50ms 10ms 20ms lax-edge-09.inet.qwest.net [63.237.160.93]
3 180ms 10ms 40ms 209-234-220-1.twtelecom.net [209.234.220.1]
4 10ms 20ms 60ms phx-tuc.twtelecom.net [207.170.198.210]
5 20ms 20ms 20ms sjo-core-01.inet.qwest.net [205.171.22.10]
6 60ms 20ms 61ms s0-1-0.phnyaz2-cr1.bbnplanet.net [4.1.111.209]
7 20ms 120ms 60ms p4-0.phnyaz2-cr2.bbnplanet.net [4.24.9.97]
8 40ms 50ms 20ms svl-brdr-01.inet.qwest.net [205.171.14.106]
9 50ms 20ms 40ms p7-0.phnxaz1-cr1.bbnplanet.net [4.24.254.49]
10 130ms 90ms 40ms p12-3.lsanca2-br2.bbnplanet.net [4.24.33.65]
11 51ms 90ms 60ms p3-0.lsanca1-br2.bbnplanet.net [4.24.5.54]
12 60ms 60ms 40ms p1-0.lsanca1-cr9.bbnplanet.net [4.24.5.202]
13 50ms * 31ms p0-0.exocom5.bbnplanet.net [4.24.206.30]
14 30ms * 60ms bbr01-g6-0.elsg01.exodus.net [216.34.192.35]
15 40ms 31ms 50ms wsacp.auctionwatch.com [64.14.24.15]
Trace complete.
X:\>
At first this doesn't seem to help my case, but it does show that the slowness is not on my end...indeed, I don't even believe it to be directly network related. The top of the page comes up at a respetable rate. It's whatever happens to assemble the actual control panel that is slow. As you can see from the tracert, the speed is fairly good.
Why then do so many pages error out, time out or just stay white until I refresh?
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DianaAW
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posted on August 30, 2001 07:50:47 PM new
Hi LuskDeals,
Thank you for providing the traceroute info - I'm afraid I can't answer your question, but will certainly pass it along to our engineering group for their input. I will post back as soon as I get a reply, but please be aware that might not be until next week (due to the long weekend.)
Thank you for your patience.
Diana
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cmdar
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posted on August 31, 2001 03:43:27 AM new
For what it's worth, I am on a T1 line and also experience the slowness. Here is another example...
Tracing route to wsacp.auctionwatch.com [64.14.24.15]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.247
2 59 ms 48 ms 63 ms 192.168.254.1
3 48 ms 63 ms 41 ms nat.quest-tech.com [10.0.0.3]
4 51 ms 42 ms 42 ms 12.37.4.209
5 68 ms 63 ms 63 ms 12.124.116.57
6 65 ms 63 ms 63 ms gbr5-p51.cgcil.ip.att.net [12.123.4.234]
7 78 ms 63 ms 62 ms 12.122.11.57
8 70 ms 63 ms 63 ms 12.122.11.50
9 67 ms 63 ms 48 ms gr2-p340.cgcil.ip.att.net [12.123.5.130]
10 61 ms 69 ms 56 ms ibr02-p0-0.okbr01.exodus.net [209.1.169.173]
11 69 ms 63 ms 63 ms bbr02-g1-0.okbr01.exodus.net [216.34.183.66]
12 131 ms 114 ms 127 ms bbr01-p0-0.snva03.exodus.net [206.79.9.85]
13 119 ms 127 ms 122 ms bbr02-p0-3.sntc08.exodus.net [209.185.9.86]
14 114 ms 123 ms 114 ms bbr01-p8-0.sntc04.exodus.net [206.79.9.66]
15 127 ms 123 ms 114 ms dcr02-g6-0.sntc04.exodus.net [216.34.2.2]
16 106 ms 106 ms 106 ms csr21-ve243.sntc04.exodus.net [216.34.3.11]
17 119 ms 107 ms 103 ms 64.14.220.130
18 108 ms 105 ms 106 ms wsacp.auctionwatch.com [64.14.24.15]
Trace complete.
C:\WINDOWS>
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LuskDeals
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posted on August 31, 2001 11:33:08 AM new
Slower than ever today.
You're right, Diana. This is going to be a long weekend. For me, anyway.
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CallieAW
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posted on August 31, 2001 11:53:49 AM new
Hi,
Thanks for the information. I will be sure that this is passed along accordingly.
Callie
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lennonhall
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posted on August 31, 2001 11:54:11 AM new
Since I started this thread I would also like to do a traceroute but I'm not a techie so would one of you tech experts tell me how to do it so I can post it here? Thanks!
It's hard to believe we have to prove to people we are paying money to that the problem is NOT on our end. What's the opposite of customer service?
[ edited by lennonhall on Aug 31, 2001 11:55 AM ]
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DianaAW
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posted on September 4, 2001 05:12:29 PM new
Hello everybody,
I have been in contact with engineering on this issue, and unfortunately the traceroute information is not enough to do an in-depth diagnosis of where the problem may be.
They have recommended that you contact your ISP and have someone from their operations team contact us at [email protected]. Our engineers will need to work directly with a tech at your ISP in order to figure out where the problem lies.
Thanks for your patience, and I'm sorry that I can't be of more assistance at this time.
Diana
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Antelope67
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posted on September 5, 2001 08:36:05 AM new
Hello! I rarely list using AM but rather use AMP. However, when I relist and need to edit something after pressing relist or I am in the inventory area of the site and need to access particulars on an item for relisting to possibly edit first, that is when things begin to really slow down. After clicking on edit in the relist menu or being in inventory and clicking on an item, I find that the "file folder" looking AW banner and the advertisement load right away but the rest of the screen is white and takes a longer time to load than the rest of the other screens on your site. But so far this is the only areas that I have been having slow loading times on even when the rest of the site and other sites are loading at average speeds. Hope this info helps.
Antelope67
[ edited by Antelope67 on Sep 5, 2001 08:37 AM ]
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