posted on December 13, 2001 12:26:36 PM
We've been having this problem for quite some time. When an eBay auction is ended with a "Buy-It-Now" immediate purchase the listing remains in "Open Auctions" and does not move to "Closed auctions" for some time. Also the winning bidder is not getting his notification when the sale takes place. I've been told to "refresh" my open auctions and they will move to closed. This is true but I cannot "refresh" 20 or more pages every day to make sure that my closed auctions are posted in the correct location. Our problem arises when payment is received before the auction moves into the "Closed auction" listing. We cannot call up this auction in "post sale" to process the payment because it is not there. This has led us to waste a whole lot of time here as well as later notify the bidder of non-payment because the transaction took place before AuctionWatch had posted it. It seems like a simple fix for you to have all "Open Auction" refreshed once or twice a day to move them to "closed auctions" where they belong. If we could do it with one refresh we would but we have to refresh every individual page. Thanks, Mike
We are working on improving this problem for everyone so that refreshing your active list does not have to be so tedious. We realize that it can become a hassle, but fixes are in the works at the moment. Thank you for your patience.
posted on December 13, 2001 04:53:55 PM
Hi intergalactic,
AuctionWatch recently introduced new functionality to enable a Winning Bidder Notification (WBN) to be sent to a buyer immediately after a Buy It Now (BIN) purchase. In the past, there was a delay in delivering WBNs and updating your control panel because AuctionWatch was not able to constantly monitor every eBay listing for early closing due to Buy It Now purchases.
This new feature, called AuctionWatch Mail Relay, works seamlessly for you and your buyers once activated, without changing any of your existing processes. Mail Relay allows AuctionWatch to use the eBay end of auction notice that is automatically sent to you (the seller) to trigger WBN delivery to your buyer and control panel update. Mail Relay is easy to set up and use. To activate, a seller simply updates the email address on file at eBay with a new address supplied by AuctionWatch. eBay generated mail is then sent directly to a secure mail server at AuctionWatch that checks for end of auction notices while forwarding all received mail to your email address on file with AuctionWatch. If the mail contains an end of auction notice, AuctionWatch will use the data to trigger WBN delivery and Control Panel update.
Mail Relay is both secure and fast. The AuctionWatch Mail Relay system does not store any email after it is safely delivered to you. We understand that customer and eBay communication is very important to you, which is why we built this highly available, secure system to seamlessly deliver email with no changes to your current process.
posted on December 14, 2001 09:32:35 AM
Hi Cdplanet,
Please click
here for a full explanation on how to set up Mail Relay using your existing eBay and AW accounts.
Marius
Got more Questions? Check out AuctionWatch.com's Customer Service center at http://www.auctionwatch.com/service
