posted on April 9, 2002 10:00:37 PM new
The last week or so, the Buy It Now's don't show up in "Closed" for hours and hours, sometimes a whole day. If I go to "Active" and find it, click on it to see the actual auction on eBay, then close the page and "refresh", it moves to closed, but only then and sometimes that takes a few times. I wouldn't even know to do that even, unless a customer contacts me and asks for the info and then I go looking for it in the "Closed" and it's never there!
There have been a few times where a customer didn't contact me and it never moved to Closed until a day or so later and I just happen to see it sitting there in Closed, halfway down the page with all the empty PSM boxes to it's right !! Makes me look like a completely disorganized, inefficient Seller to these people!!
Please advise
posted on April 10, 2002 07:27:08 AM new
Hi Biffette,
Regular items close at a specific time so we 'know' when to collect information. Unfortunately, items with buy-now may end at anytime. There are two solutions:
- the first one is to change your email address at eBay to [email protected] Any mail from eBay will be delivered to you through our system. But also we will be informed if one of your auctions sells with buy-now (ending early). We will update the control panel information accordingly;
- the second solution is the one you proposed: check the items at eBay, and once sold with buy-now, refresh your control panel. Depending on the system load item transition from active to close may take a few minutes.
