posted on June 8, 2002 01:34:11 PM new
Hey all,
Is there any way to keep the info a buyer fills out with their 1st item after you add a 2nd item and combine them? I don't want them to have to fill it out more than the 1st time, especially if they're buying lots of items! Now I'm having to do a copy/paste into MSWord of the info they send before I combine, then have to go back in after combined and add it all back in line by line, sometimes forgetting their shipping method, etc. - frustrating & time consuming. Can we get this adjusted? There's really no reason to erase that info when another win is combined with it, unless I'm missing something obvious, am I?
posted on June 12, 2002 02:47:19 PM new
Hi Biffette,
If you have a customer who has filled out the WBN response to you, yet goes and wins another auction, when you do a combine items the information should carry over. We have tested this to be sure. If you are having to copy and paste information then please let us know which items you are trying to combine where this happens -- this way we can take a look at what might be wrong.
posted on June 12, 2002 08:07:42 PM new
Also regarding combineables...is there any way to maintain the buyer ID name along with the "order number"? It's difficult to know who's buying what with just an order number!
posted on June 13, 2002 10:04:12 PM new
I have also lost the name & address data when combining about 1/2 the time. Search for buyers screen name is a must I run Dutch auctions with multiple winners sometimes as many as 50 - 75 they reply from various emails that do not match alway and searching by auction ID doesn't narrow it down enough also search would be much more useful if it checked both ID and email fields without having to choose which from the dropdowm menu. And while I'm kvetching a one click quick paste to fill in name address city state zip a PayPal notice is a must.
posted on June 17, 2002 02:23:50 PM new
Hi Sonya,
Well, that's odd - it is there now - but it wasn't there when I first combined them and I have no idea when it finally did appear, but it was between the time I notified you of it & your reply now. The other's I've told you about, unfortunately never did appear, eventually or otherwise.
Can engineering explain this delayed appearance?
posted on June 23, 2002 10:01:44 PM new
I just combined two auctions for a winner who filled out their info for one auction on the WBN. I checked off the 1st & 2nd box (WBN sent & that they responded) and put a new total in for shipping then hit combine. I lost their name, address- all info, and it now says that they did not respond to the WBN. (order# 534384513)
I get so few responses, it seems ironic that I now have to email one of the few respondees I have and tell them that I (er, AW) 'lost' their info.
So...did I do something wrong, or is this a sporatic problem (losing response info when combining auctions)?
posted on June 23, 2002 10:14:44 PM new
Well, it's still happening to me when I combine, and not a word from AW about this problem since last posting from them. Come on, AW, don't make us come back there!!
posted on June 24, 2002 08:39:53 AM new
Hello Biffette,
I did not realize it was still a problem for you. If it's still happening, I will need to know the ID numbers of the orders so I can check them as well.
Sfnyartist -- we have tested this and did not lose the winner's information upon combining auctions. You say that you checked off step 1 and 2, was this for an individual auction or for the order?
The WBN had been sent for both items (so both # 1's were initially checked); the buyer had responded to one WBN with his info, so #2 was checked for one item;
I then combined them, checking off both 1 & 2 for the combined order (as I did have his response).
After combining, his address/info disappeared and only #1 was now checked...
(His info is now there because I pasted it in from an email).
posted on June 25, 2002 08:25:16 AM new
Hello everybody,
Engineering has investigated this problem further and was able to replicate it. A fix will be provided shortly. Thank you for your cooperation and for your patience!
posted on June 30, 2002 01:28:44 AM new
Sorry, Sonya - not quite - it is still happening - or should I say - Not happening! Here is the auction that didn't carry over the name & address when I combined a later auction to it: ORDER 534958525
Please advise, thanks
posted on June 30, 2002 10:35:27 AM new
Hi Biffette,
How far along was the order completed, when you combined? Had you already sent out the WBN for the order, and did you check off any steps like before right before combining?
posted on June 30, 2002 03:33:04 PM new
It had only 1 & 2 checked off. Why do you ask if I'd sent the WBN yet? How would they have answered it with their info (that then disappeared when I combined) if I hadn't??? Also, don't know what you mean by "did you check off any steps like before right before combining?", I can tell you, though, I didn't check off anything myself manually, the boxes highlited & checked themselves when I sent the 1st WBN and when they answered it.
posted on June 30, 2002 03:42:17 PM new
Hi Biffette,
You can send the WBN for the order as a whole, regardless whether or not you sent it for an individual auction. That is why I asked, I apologize for not making myself clear. As soon as this problem has been resolved I will let you know by posting in this thread. Thank you again for your patience.
posted on June 30, 2002 03:52:21 PM new
Right, I know you can send the WBN for a whole order or singularly as they win each auction - doesn't that go without saying? How else would you notify them of subsequent wins if you couldn't? Unless they do "Buy It Now" for multiple auctions, all at one time and you KNOW they have multiple wins to combine because they all show up in the "WBN To Send" page, you, of course, have to send the WBN's individually, combining them as you go, right? Or do I have something completely wrong here for you to ask that? Also, are we supposed to be checking stuff off manually before sending the WBN's? What's that about?
posted on June 30, 2002 04:09:22 PM new
Hi Biffette,
I was not asking because you did anything wrong. It does not look like you did anything wrong at all I was simply trying to gather as much information as I could from you. You should be able to check off whatever you want prior to sending the WBN, I am not sure what the problem is here. The fix should be live on the site soon, so hopefully these problems will cease to occur once it is available.
posted on July 2, 2002 09:11:13 AM new
Hi Biffette,
Please notice that the original issue of the post (Address goes away on combineables?) has been solved. Now you can combine items for which you have WBN response with items that do not and the result order will 'inherit' this data.
As WBN response is intended to be filled by the buyer, you cannot check step 2 upon combine. However, if you know wahat the buyer would respond, you may edit response (click on edit link, and enter the WBN response information, then save.
