posted on June 18, 2002 10:44:43 PM new
On ORDER 533644780, when I select the item & then select the "Paid" box to apply the payment, the screen comes up with the "Apply Payment/Mark as Paid" button showing the $25.90 in the amount field. So far, so good. When I select "Apply Payment/Mark as Paid" to apply the $25.90, the next screen comes up showing "credit applied $25.90" but "mark as paid" says no. When I print out the invoice, it doesn't show payment was applied either.Also the PSM key box won't change to dark blue.I stopped experimenting at that point because I know if I'd somehow gotten it applied in some weird, out of the way method, you'd say since you can't see the problem in action, you can't fix it, so I left it as it is.Please advise. Thanks
posted on June 19, 2002 02:21:14 AM new
Hi Biffette,
Thank you for noticing us about this disfunctionality. Indeed The PostSale -> Awaiting Payment link from left nav does not provide the designated functionality.
In the mean time please follow one of the following methods in order to mark an order as paid:
a) go to Post Sale and click on the order. Then under Fulfillment Checklist, check the Payment Received checkbox. (this will apply a default credit equal to the amount due, and mark the order as paid).
b) on the same page, enter the amount due as a new credit and a reason, then apply this credit. As a result, the order will also be marked as payment received.
posted on June 24, 2002 10:04:23 AM new
Hi Biffette,
our engineers have located the problem and a fix will be available shortly. Thank you for your patience.
Marius
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