posted on June 19, 2002 02:50:59 AM
I thought I did it right, but I can't get in there to see what I did. I just had an irate buyer email me....when I go into his combined auction checkout it's showing individual shipping and not the combined shipping I promised him he'd pay.
posted on June 19, 2002 03:00:09 AM
Hi Glassgrl,
Combined shipping rates may be selected by the seller at combine time (this means you have to combine the items into an order and at combine time you should define the combined shipping carriers and amount common to all items in the order). If your buyer did checkout an item, and combined it with other items into an order, then he cannot use the combined shipping.
Please give us an order ID to look for and we will be happy to help you.
posted on June 19, 2002 04:40:57 AM
Hi Glassgrl,
The order 533774263 does not contain a unified shipping method (go to PostSale, click on the order, then click on the link edit under Winning Bidder Notification. On the following page you should see a checkbox near Use individual items shipping and handling settings). In oder to use unified shipping, please do the following (from the postsale fulfillment checklist page):
- uncheck step 1 (WBN);
- click on the edit (WBN) link. In the next page check Use the following shipping and handling settings for the entire order;
- select the shipping carriers and amounts for the entire order
-select payment methods (if not already selected), and
- click on Email WBN to winner
As a result, a new WBN will be sent to the winner containing the unified shipping carrier and amounts you selected.
posted on June 19, 2002 06:27:20 AM
Thank you. I had to do it under CUSTOM even though it was Priority Mail but whatever it worked.
When I orginally entered the checkout combining the auctions the Deduct button confused me and I THOUGHT I had checked the right button (use this amount for shipping) but obviously I didn't click something right.
