posted on December 26, 2003 02:04:15 PM new
Item #3165614352 did not show up in my auction sales manager at all. I was surprised when contacted by the winning bidder asking for an invoice. When I copy and pasted the item # in post sale manager, the item was not found. I had to go to eBay, and invoice the winning bidder from there. Can you tell me what may have caused this error? I am not sure if it was a relist or not. If a change is made in the auction title, then relisted from a closed auction status, would that cause the problem?
posted on December 26, 2003 04:37:39 PM new
Hello,
As long as you do the relist from Vendio, changing the title wouldn't matter. I have imported the listing to your account using Track Other Listings so you should be able to find it now in Post Sale. Sometimes an auction does not go into Closed, like it should. You can use Track Other Listings to get it in your account. This does not often happen but if you run into the problem again please let me know.
Regards,
Sonya
[ edited by SonyaCS on Dec 26, 2003 04:38 PM ]
posted on December 29, 2003 05:33:03 AM new
It has happened again, this time with auction #3574674923. I used the same method as Sonya did above to retrieve it. I never relist auctions directly at eBay. I always use vendio. Not sure why this is happening lately, twice, that I know of over the holidays.
