posted on January 29, 2004 03:45:57 PM
Can you tell me why the new PP Icons that eBay is using to identify those sellers that accept PayPal and PayPal verified are NOT being inserted into my auctions on the gallery pages OR in their new PayPal Search? When I create my auctions using the VENDIO page, there is a section that I checkoff to include PayPal as a payment option, and it is always checked off as a default. When I questioned eBay's live help as to why my auctions didn't have the PP Icon in them, they said that Vendio never updated their "tool" to this new change. I think I'm going to have to end all of my auctions tonight prior to them closing b/c I'm losing $$ and as it stands, if there is no icon next to my pictures, perspective buyers are being driven away thinking that I don't accept PayPal. Why isn't Vendio keeping up with eBay's changes?? When I cancel these auctions, I think that Vendio and eBay should credit my account for the fees incurred. It's not my fault...and I DO accept PayPal as a form of payment.
In order to get the new PP icon to appear to the right of your title when doing a search, you have to enable ebay/paypal checkout. You currently don't have it turned on, though you have indicated that you accept PayPal.
If I enable the PayPal/ebay checkout, please tell me in detail what will happen at the end of my auction and what message, instructions or other payment options will the buyer get. I always email my buyers, including my international buyer, at the end of the auction with payment details.
It depends also on what you have set up in your eBay preferences. Please tell us which Paypal options you have set up at eBay and we'll let you know what you can expect when your listings end.
posted on January 30, 2004 11:11:00 AM
Diana...In eBay's Preferences for PayPal, under the "PAY NOW BUTTON" I have the "SHOW PAY NOW BUTTON FOR PAYPAL ONLY" checked...In the PayPal Preference area...I DON'T have either of the two options checked..(first option is "Tell my buyers that I prefer paypal" and the other option is "Offer Paypay on all my listings"
At eBay, you have to have one or both of the Paypal preferences checked off to get the Paypal logo/icon.
If you have the "Insert Paypal logo and button" option selected on Vendio, and the "Offer Paypal on all my listings" option checked at eBay (you do not have to check the "tell my buyers I prefer Paypal) along with the "Show Pay Now button for all payment methods", what will happen is:
When your listings close, your buyers will see a Pay Now button - when clicked it will display a list of payment options, including but not limited to Paypal (this will be via eBay's checkout process.) The Paypal logo will appear in your listings and the icon will appear in the search list.
I hope this helps - please let us know if you have additional questions (also, please don't post any additional threads as we will address your questions in this thread.)
posted on January 30, 2004 11:51:27 AM
Ok...now let's see if I'm understanding this correctly...If in my eBay preferences for PayPal, I choose the "SHOW PAY NOW BUTTON FOR PAYPAL ONLY" AND CHOOSE, "TELL MY BUYERS THAT I PREFER PAYPAL PAYMENTS", and in Vendio I select "INCLUDE THE PAYAPL LOGO ONLY", I will then get the PP icons placed in my auctions w/o having to choose the eBay/Pay Pal checkout on the Vendio page when listing? I apologize for any inconvenience but ..this is a bit confusing and I just want to be sure I'm going to check the correct options before listing again
[ edited by ciao346 on Jan 30, 2004 12:22 PM ]
[ edited by ciao346 on Jan 30, 2004 12:24 PM ]
posted on January 30, 2004 02:19:09 PM
Diana - I thought I had all these things checked correctly but I, too, have no PayPal icon next to my listing on the main pages or on search pages. Can you help?
You must have the "logo and button" option selected in your Vendio preferences in order for the icon to appear at eBay. The "logo only" option will not activate the icon.
posted on January 31, 2004 04:33:45 AM
eBay is trying to force the use of the eBay Checkout system, this is just the latest tactic to encourage sellers to turn it on. Give up, you can't win, Meg holds all the cards.
Buyer's seem to prefer eBay's checkout and dislike 3rd party checkouts. It's time for Auction Management providers to integrate with eBay checkout and PayPal and make their own checkouts an option, instead of a requirement. Vendio took a step in the right direction with the PayPal IPN, but still needs to complete the journey to the "Dark Side". The only thing good about Vendio's Checkout is that is it isn't AuctionWorks' Clickout.
posted on January 31, 2004 05:54:46 AM
ferretbee..you stated it precisely! The only change I would add would be "the latest tactic is to force sellers to turn it on" as opposed to "encourage sellers to turn it on." Remember when they did the same thing to PayPal, way back when? And what was eBay's solution---if you can't fight them, buy them out and own them.
posted on January 31, 2004 09:41:54 PM
Hi! I am new to Vendio and quite honestly I am very frustrated with not being able to have my "regular" customers that always use PayPal be able to do so...They are sending me checks, and I'm afraid I will loose sales, as several of the buyers have emailed me that they are very confused when trying to pay via paypal through my auction; Also one of my buyers told me that she got a screen that said "buyers will not see this screen" ... she emailed me all of the screens because she called me and could tell i was frustrated, as I have had at least 10 people tell me they can't figure out how to pay through paypal and I never had a problem before I started using Vendio. I love everything else and do not wish to switch but "PayPal" and user friendly payments are easy to me...I have spent so many hours on this problem, I switch this and switch that in both PayPal and Ebay and now I'm really confused....Please just tell me what I need to check on paypal, on ebay, and on vendio...just to make paypal payments easy again for my customers...one clik kind of easy...thank you in advance...It is GREATLY appreciated...
posted on January 31, 2004 10:44:42 PM
HERE WE GO AGAIN!! This is so stupid. Why does this have to be an issue? Why does it matter if the seller chooses to offer a Vendio check-out to their customers instead of an eBay check-out? eBay is not losing money in that area? I do not offer the eBay check-out, because it will deter and confuse people away from the Vendio check-out, which I wish to continue. Most of my customers do not have a problem with how it is now. I still have the ones that pay automatically with Paypal, and the ones that have no clue and just email me, but 80% of the time, they eventually go thru my check-out, and I am satisfied. I'm not sure how many potential customers I might lose from not having the "PP" next to my item. Hopefully, not a lot. I guess I'll have to insert "PP" or "Paypal" in my title description if there's room. Just have to vent how ridiculous this is - and Vendio, guess what, you have to do the click this and unclick that all over again. If there's a chance to convey to the powers that be over at eBay/Paypal, please PLEASE tell them to let us have the "PP" without having to turn on the eBay check-out.
posted on February 1, 2004 04:48:04 AM
If you think that not having the PP icon in the main SEARCH feature and next to your gallery images will not make a difference, you're wrong. When the icon didn't appear in any of my active listings, I received several emails from would be bidders asking why I don't take PayPal, YET, it was clearly stated in my auction that I accept PayPal AND I even had the PayPal manually inserted link in there. So, it is quite obvious that bidders surfing the Search feature, especially in the "View Gallery" or "Items Ending Today" are FIRST looking to see if the PP icon is there, and if it isn't, they don't bother to even click on your auction, or if by chance they do click on your auction they don't take the time to read the auction info that would indicate that you do, in fact, take PP. Take a minute yourself and go to the "Items/Auctions Ending Today" and look at all the PP icons on the auctions listed. Then look for an auction that doesn't have the PP icon inserted. First it's hard to find one that doesn't have the PP icon, and when you do find one, the bidder's FIRST assumption is, "this seller DOESN'T take PayPal or maybe a problem seller, most everyone else seems to have the PP icon, so why not this one??" Bottom line--- the perspective bidder moves on and doesn't bother to view your auction!
[ edited by ciao346 on Feb 1, 2004 06:35 AM ]
[ edited by ciao346 on Feb 1, 2004 07:18 AM ]
To enable the new controversial icon, you will need to do the following:
1. Click on the 'My Account' tab.
2. Click on the 'Global Preferences' link found within.
3. Under the Payment Types Accepted section, check the second box under your listed PayPal ID labeled "Include the PayPal Checkout button and logo in my listing."
4. Scroll to the bottom of the page and click to save your preferences.
Regards,
Christopher
[ edited by ChristopherCS on Feb 1, 2004 11:10 AM ]
posted on February 1, 2004 01:28:33 PM
Thanks for posting that info. Diana from Vendio also indicated that we need to set preferences in eBay as well. See her post 11:40:07 on this thread. I assume that still stands. Am I correct in assuming that?
I tested this to be certain of this behavior, and with the options on Vendio marked off as my example above shows and only 'Show Pay Now button for PayPal only' checked off in my eBay seller preferences, the little icon did appear next to the title of the item once it was found in search.
To clarify, go to your eBay 'My eBay' page, click to view your 'selling' section and scroll to the bottom of the page. Under 'Biling/Payment' - click the link labeled 'Update Checkout Preferences.'
At the top of this page where the Pay Now preferences are, you can opt into the one labeled 'Show Pay Now button for PayPal only' and still have this icon appear next to the title of your ads.
In the 'PayPal preferences' section just below that, you can leave both of these boxes unchecked if you want to and still get the icon appear next to the title of your ads.
Regards,
Christopher
[ edited by ChristopherCS on Feb 1, 2004 02:28 PM ]
posted on February 1, 2004 02:42:32 PM
I think part of the confusion may be that the icon only shows on searches. It does not show on the seller section of your My eBay page or under View Seller's Other Auctions.
posted on February 2, 2004 01:34:50 AM new
First of all, I do-not-will-not use eBay or Paypal check-out, nor can-I-will-I use the "Pay Now" button because you have to pre-enter shipping fees & I don't ever state my shipping in auctions because they are all different depending on item & Zip Code, plus, I sell lots of combined auctions & have to manually edit those Win Notices to reflect individualized shipping discounts, etc. So, up to now, with eBay & Paypal's strangle-hold on what you have to allow them to do in order to simply get Paypal listed in your auction's "Payment options" box (& now also the "PP" logos in the category listings), I & many others have been left out of the ability to compete equally with sellers who have no problem doing whatever they require.
Which brings me to my reason for writing tonight. Funny how answers depend on who you ask.... There are now TWO new Paypal logos showing up in category listings. There is the "PP" logo with the little check-mark (or heart - I can't tell) to the right of it, which means "Paypal Buyer Protection Program" & then there is just the "PP" which means "This seller accepts Paypal". With me so far?
OK! NOW...Paypal states in their website, "If you qualify for PayPal Buyer Protection, the coverage icon will automatically display on your eligible listings at the time of listing. There is no need to "turn on" coverage." WELLLLL...I DO fulfill all the requirements & they weren't showing up! So I sent Paypal this email yesterday:
"I meet all the eligibility requirements for the PBPP, but logos are not being automatically inserted into any of my listings. Although I DO state in my auctions that I accept Paypal & I manually insert the Paypal logo into all of my auctions, I DON'T list through eBay or turbo lister, so I can't select Paypal as a payment option in that way. I use Vendio & I select it as a payment option in each listing there but that will only make it appear in my Win Notices, yet, stupidly enough, DOESN'T make it show up in the "Payment methods accepted" box on the description page at eBay! What can I do to get the PBPP logo inserted in my auctions automatically???"
Today I got this:
"You will need to contact Vendio or find a way in their program to select that you accept PayPal in the 'Payment Methods Accepted' section of the auction. Currently it only says that you accept personal check or money order/cashiers check. I understand that in the description it says that you accept PayPal, but for the buyer protection logo to show, you need to show that you accept PayPal in the 'Payment Methods Accepted' section at the bottom of the auction. If you have any further questions, please feel free to contact us again." DUH!! DO THEY EVEN READ THEIR EMAILS? SHE JUST REPEATED WHAT I SAID TO HER IN THE FIRST PLACE!! SO HELPFUL AS ALWAYS!!!
What is REALLY funny about all of this is:
#1: Selecting Paypal as a payment option at Vendio DOESN'T make Paypal appear as a payment option in your auction at eBay, HOWEVER, selecting "Check" &/or "Money Order"at Vendio DOES make THEM appear as a payment option in your auction at eBay! Hmmmm, odd...
#2: On a hunch, I went into my "Profile" in Paypal & selected "Automatic logos" & up comes a screen with an option to have the logo "PayPal Preferred" automatically inserted in all listings, so I selected it & GUESS WHAT??????????? SUDDENLY, not only is Paypal miraculously appearing in the "Payment Methods Accepted" box at the bottom of all my auctions, as a logo & text "This seller prefers PayPal", but also at the top of the auction, in the Seller Info box on the right, the "PP" logo with little check mark with this text "Buyer Protection Offered See coverage and eligibility" also now appears.....AND...now this logo is also appearing after all my auctions in the category listings!!
Soooo, this means ALL Sellers can be on a level playing field with Sellers who can do whatever eBay/Paypal insists on to get these things to appear. I think eBay/Paypal practice incredible "bad faith" business philosophies with these tyrannical sorts of policies they impose on the very members who are making their billions for them. Shame on them! At least for now, there is a way around them, hopefully they won't catch on to it & think up yet another dastardly task we must all comply with in order to keep the logos - wouldn't be at all surprised if it was along the lines of firstborns?????
posted on February 2, 2004 10:05:42 AM new
Biffette:
When could you start seeing the PP in your ads after you did that? Will it appear on items already listed or AFTER you made the change at Paypal? If this works, you will be my hero!!
posted on February 2, 2004 11:23:32 AM new
Ok, Biffette, I couldn't get mine to work by doing that. I tested the theory and launched one auction to see and nope, still no "PP" logo. Are you sure you haven't turned on the eBay check-out, because I think that's the only way to get the "PP" in your ads? Also, do you have the Paypal logo and buyer protection stuff in your seller information box on the right side of the auction page? I want the logo in my ads, but I don't want eBay check-out!!! HELP!!
posted on February 2, 2004 01:00:11 PM new
Hi Toyzpast!
The logos appeared on all listings launched AFTER I made the selection at Paypal & AFTER I got that stupid response from them about why I wasn't getting the PPBPP logos automatically. I launched the first auction that displayed the logos the following day, so perhaps it needs a bit of time to process (?)
I have not ever selected eBay check-out, don't even know where I would go to do so & even have "We don't use eBay check-out" stated in my auctions, nor is there any logos or info on my page anywhere that automatically appears when you do start using it.
The thing is, I just wanted the "PP" logo to appear, I don't care if it is for the PPBPP or just to state that I accept Paypal. When the PPBP logo mysteriously appeared after I complained that it hadn't appeared already, I was satisfied, since it tells customers I take Paypal, just like the regular "PP" logo does, & that's the only reason I wanted the logo in the first place. Finding that it now also shows up in the Seller Info box AND in the "Payment Methods Accepted" box was just gravy & completely unexpected! They may all be tied together - you get one logo, you get them all (?)
Are you sure you meet all the reqs. for eligibility for the PPBPP? Perhaps that's the problem. If you do, try emailing them & complaining that you meet the reqs. but aren't getting the automatic logos. Then after they respond, even if they say it can't be done (like what they said to me) try a new listing after about 24 hours & see what happens, .
Here is an item# of one of my auctions listed before: 2376481378, & here is an item I listed after: 2377245183. You'll see the difference in both places in the auction page. In the category listings also.
posted on February 2, 2004 01:05:19 PM new
Hello Toyspast,
I tested this to be certain of the behavior, and with the options on Vendio marked off as my example above shows and only 'Show Pay Now button for PayPal only' (AKA - NO eBay Checkout enabled) checked off in my eBay seller preferences, the little icon did appear next to the title of the item once it was found in search.
To clarify, go to your eBay 'My eBay' page, click to view your 'selling' section and scroll to the bottom of the page. Under 'Biling/Payment' - click the link labeled 'Update Checkout Preferences.'
At the top of this page where the Pay Now preferences are, you can opt into the one labeled 'Show Pay Now button for PayPal only' and still have this icon appear next to the title of your ads.
In the 'PayPal preferences' section just below that, you can leave both of these boxes unchecked if you want to and still get the icon appear next to the title of your ads.
Regards,
Christopher
[ edited by ChristopherCS on Feb 2, 2004 01:05 PM ]
posted on February 2, 2004 01:24:25 PM new
Christopher,
Weird, but I did absolutely NOTHING at eBay to get my logos & also, didn't do any of what you say must be checked/not checked in My eBay. All I did was change my preference at Paypal & complain about the PPBPP logo not showing automatically, & voila! There they all were the next day in my new listings.
posted on February 2, 2004 01:30:42 PM new
Hello Biffette,
Remember, PayPal = eBay.
Your settings at eBay, probably as a result of what you have setup at PayPal directly, are as follows:
For the Pay Now button, you have of the two options : "Show Pay Now button for PayPal only"
For your PayPal preferences, you have both of the following options enabled : "Tell my buyers that I prefer PayPal payments" and "Offer PayPal on all my listings."
So you have basically the same as I was saying, enabling the PP logo but without the eBay checkout being turned on.
posted on February 2, 2004 01:34:52 PM new
So Christopher, are you saying that I won't have to turn on eBay's check-out to get the PP logo? I hate this! I remember going back and forth just a few months ago when something else changed, and this same scenario happened. What do I need to make sure is NOT checked, if I don't want eBay check-out? Just trying for a different direction here...8-)
posted on February 2, 2004 01:39:49 PM new
Christopher,
Hmmm...I never selected those choices at eBay so it must get done when you change your preferences at Paypal. Wouldn't it be less complicated for you to suggest people change the 1 thing at Paypal, rather than the several things at eBay, especially if they don't want eBay check-out?
posted on February 2, 2004 01:47:19 PM new
Hello Toyspast,
Yes, their constant changing of the rules doesn't help much, nor the changing of the wording, but there is a way to get what you want now (I think.)
So, the only thing you need to have setup at eBay in your checkout preferences is the following. I circled the option you can check, but it is an one or the other type setting so you have to choose between the two.
Next, the setting you need to have enabled here in Vendio, to get both the PP logo and not have the eBay checkout is the following :
posted on February 2, 2004 01:57:33 PM new
Hi, Christopher: The only question I have left is the option you need to check at Vendio says right underneath,
"This option may discourage buyers from completing checkout using the Vendio Winning Bidder Notification."
What will happen different if I do what you say other than turning on the PP logos? Will the buyers still just see the yellow highlighted area after the auction ends? I just want to make sure before I do anything different.
icon, you will need to do the following:
