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 NikkiRaes
 
posted on February 9, 2004 05:00:24 AM new
Hi, I just signed up as my trial time ended. I added my logo to my account. Now, this morning I had a customer who filled out the checkout information complain that it didn't take him to PayPal and he needed my ID so he could pay me.

I went to his checkout and clicked on the Pay Now button, it took me to the the PayPal log-in page. It looked like a PayPal page, even had the PayPal URL at the top in the address line, but it had MY logo at the top instead of PayPal's.

With all the scams flying around about PayPal, I can understand why he didn't want to log in on that page, he probably thought I wanted to steal his password or something.

My question is, how do I turn that logo off? Before I added my logo to my account it showed the PayPal logo on that page. I went to my account under Template Preferences, but there's no way to turn them off. I didn't find it anywhere else either.

What I would like is to use the logo on my listings templates but NOT have it appear on the PayPal log-in page. Please help!!

 
 SonyaCS
 
posted on February 9, 2004 09:31:22 AM new
Hello,

I do not see this logo when I click on 'pay now' from checkout. Are you referring to our checkout, or to eBay's checkout?

Regards,

Sonya
 
 NikkiRaes
 
posted on February 9, 2004 11:24:55 AM new
Here's a link to one of my customer's checkouts, it's Vendio Checkout. He has filled in the customer info but hasn't yet paid, probably because of what I stated above.

https://secure.vendio.com/wbn.x/01000100000000003456292325xx/d2aec1baa

If you click on the Pay Now button, it will take you to PayPal but my logo is at the top, the logo for Nikki Rae's. How do I make that logo go away and make the PayPal logo come back?

 
 SonyaCS
 
posted on February 9, 2004 03:11:17 PM new
Hello,

The PayPal logo is to the right of your logo. However if you want that logo removed, you will have to delete your Store Logo because that is what it is. Once you delete it and mark off you want no logo, the payment page will just have the 'payments by PayPal' logo on it.

Regards,

Sonya
 
 
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