posted on February 11, 2004 01:03:51 PM new
Hi. I have my paypal account tied to the vendio checkout at paypal. A customer completed the checkout and said they would send a money order, but they got snowed in and forgot. I received an email apology today and that they were going to pay by paypal instead. Naturally I got another email right after that because they couldn't get the paypal payment to go through. With the vendio connection all the payments are tied through the checkout and once the checkout has been accessed, evidentally they can't access it again or pay by paypal either. I have told my customer I will get back with her by tomorrow.
2 Question areas:
1)How do I edit the checkout so they can go back and pay now by paypal? What do I do, and and what do I tell them to do?
2) For non-auction sales, how can I accept "Non-auction Goods" or "Goods, Other" payments via my vendio.com email address via paypal. By vendio requirement, that has had to become my exclusive sellers business email address, and I also do private sales that are not auctions and I need them to be able to use paypal. What instructions do I give them to be able to pay me?
posted on February 11, 2004 05:26:02 PM new
Hello,
You can change your checkout so your customer may pay via PayPal. To do this, click on the post sale keys for the item, and deselect step 2. Then, edit step 2, and choose PayPal as the payment method. When you are done, save your changes. Then you may ask the customer to go back to checkout, where the confirmation page will now have PayPal as the payment option with a Pay Now button.
If your 'non auction sales' are independent sales which don't take place through Vendio, you will not be able to record them in Vendio Checkout. If you are referring to Vendio store items you can process those through PayPal and subsequently record them through Vendio Checkout.
posted on February 11, 2004 07:43:24 PM new
Thank you very very much for the vendio checkout instructions--will do.
I no longer have a vendio store and no longer wish to have customers pay through my vendio auction setup for private transactions, but they do need to be able to use paypal. Is it true that if I have paypal IPN tagged to my vendio account no one can send me money through paypal even if it is not a vendio purchase? Does my link to vendio for auction accounts block out all other paypal transactions on that email address at Paypal? I was not allowed to keep my other email address(es)--everything had to be changed to vendio's email address.
posted on February 12, 2004 09:20:01 AM new
Hello,
You should still be able to receive payments from people through PayPal, regardless of setting up the IPN with Vendio. If you aren't able to receive other payments that aren't related to eBay or Vendio, you might want to review your settings for PayPal payments. It's possible you have something selected in Paypal that is only allowing customers to pay you a certain way. No, the link to Vendio shouldn't block out other payments to that email address in PayPal.
posted on February 12, 2004 09:33:28 AM new
Well, my customer and I are not happy campers out here. I did as instructed--unchecked step 2, went in to "edit" for the checkout, pulled up the drop down menu of payment choices, changed the payment choice to Paypal, and was very careful to hit the the save changes button and make sure that button triggered the page rollover. (Don't you dare say I did not save the changes--I saved them). I emailed the customer what to expect if she did the checkout again from the information I was given by Sonya in this post. Here is the email I got back today:
"I tried doing this and it just keeps
taking me to the end of the page
that says I'll be sending a money order. I
tried sending it through the
western union deal and they want my personal
security code off my card and
some other private information that I do not
give out to anyone other than
my bank. I'm gonna drop a money order in the
mail tomorrow and you should
have it in three to four days. I'm truly
sorry about all the inconvenience.
Thanks for all your help."
This person is a semi shut in with bad winter weather in her area. To send me a money order has to have her son go get it and drive over with it so she can drop it in the mail.
Both this customer and I have been hasseled by your checkout far more than anyone should have to tolerate, and I am weary of having to run to customer service and writing emails fielding fixes for your non-user friendly systems that don't even work right after that. I am losing business and losing respect from my customers as a seller because of how this checkout is set up to function.
Please heed some of the checkout problem plea threads that occur regularly on this board and do something to change it. This not only gives us problems, it gives Vendio's software a very bad name due to a bad customer experience. Remember, a lot of folks were customers dealing with sellers before they became ebay sellers themselves. Every time your checkout is a misery for a buying customer on our books, you at vendio lose a potential selling customer for your software.
posted on February 12, 2004 10:13:49 PM new
I discontinued using Vendio checkout several months ago, based on numerous complaints from buyers. Until Vendio figures out a way to simplify the checkout, will continue without it.
Will never forget one buyers email: "The Vendio checkout is worse than trying to get a loan on a house"...LOL
posted on February 13, 2004 11:44:47 AM new
Thanks gousainc. It is not the page refreshing. When I went back to change back the paypal settings I had saved to the money order setting for my records, it was still set on money order for me too. Triggering the save changes button evidentally did not save the changes. I shouldn't have trusted the software--one more added vendio workaround needed. Hindsight is always great stuff
Thanks tammysue. Unfortunately, with the amount of time I may be traveling it looks like I will need to have a web based program with a checkout to give really good service. Alot of this seems to be worse since ebay changed its page setup. I'm scrambling to get a site running where I can pull the data into my own site ecommerce checkout that comes with full features and a better design. At least then I will have some control over fixing it instead of just mumbling around to the customer. Until then, reporting the malfunctions to customer service is the only hope of getting vendio things fixed.
posted on February 16, 2004 12:22:10 PM new
Customer service---any answers here yet? I have auctions closing tonight and I need to know how the vendio checkout is going to work so I know what to do with my WBNs.
Paypal removed the vendio url from my Payment Processing Preferences (because contrary to Sonya's information it did block people being to pay me at paypal via that address), but left it present in my Instant Payment Notifications preferences.
Are my vendio checkout and postsale management going to work correctly tonight at vendio? Or only if the people pay by istant payment?
posted on February 16, 2004 05:12:29 PM new
I've been waiting 4 days since I may or may not have received some misinformation from Sonya.... CAN ANYBODY IN CUSTOMER SERVICE ANSWER MY QUESTION PLEASE!????? I have some auctions about to close--IS MY VENDIO CHECKOUT NOW MESSED UP BY PAYPAL REMOVING YOUR "BLOCK" OR NOT? Please see Sonya's prior post, and paypal's reply pasted above, and my question immediately above.
posted on February 16, 2004 05:34:47 PM new
Hello passedtothepresent,
Would you mind posting the item number of the transaction where you are unable to change the payment method to Paypal so we can look at it? Also, you should be able to receive Paypal payments regardless of what email address you are using in your Paypal account to receive payment notifications.
posted on February 16, 2004 05:52:21 PM new
Thank you for someone finally replying.
Forget the previous tranaction for now. It was a customer disaster several times over, but it is over. Sufficient to that mess was the disaster thereof.
I need to avoid an upcoming mess tonight when my customers try to check out in a few hours and get their WBNs. Is my vendio checkout going to integrate with paypal correctly tonight or not?!!! Please re-read what I posted today 2 posts above (2/16 12:22:10) in the middle paragraph. Is this combination of settings at paypal adequate--paypal has removed one of the settings but not the other and I have already stated which.
posted on February 17, 2004 07:38:24 AM new
Please!---I still need someone to answer my question stated in my post February 16, 2004 12:22:10 PM. See the middle paragraph for what Paypal has reset in my account.
I have one auction that closed and tracked in okay, but it was an instant payment. Paypal has removed my IPN setting for the other section where it was located in Payment Preferences. Will my vendio checkout still work correctly if someone pays by other than instant payment, or not? If not, please tell me how to fix it before another customer checks out so I don't have another customer checkout fiasco.
It sounds like you had the IPN URL in two places, am I correct?
Your checkout should work correctly, I checked a couple and was able to choose PayPal from the drop down in checkout. If you have a customer have trouble with checkout please give us the item number so we can take a look at it.
posted on February 17, 2004 11:09:21 AM new
Hello. Thank you for helping me sort this out.
Does it look like the url in your example?:
No, I was never a user of Mailstep, but I recall the url paypal removed from my payment preferences section did have a portion near the end like ..../ipn_tran..... even though it didn't say mailstep anywhere in it (it was longer than the box so I couldn't see the very end of the url). That is the one paypal deleted.
Yes, I had my ipn to vendio set in 2 places--both places folks could pay me (The alternative url for receiving paypal payments in the Payment Preferences section, and also in the Preferences for Instant Payments section). Now that Paypal deleted the first of those it is only entered in my preference settings for receiving Instant Payments and it looks like this:
There have been alot of changes since a year ago. I was originally advised to enter my alternative vendio url in both places so if they went to the Paypal site and hit the Send Money tab they would be cycled into the vendio checkout--not completely blocked from paying at all. Back then, that url didn't end in either ..../ipn_tran.html, or ..../paypal_ipn.cgi. As I recall, it ended in ...checkout.x And back then I also had a vendio store. There weren't any instructions to change the settings after I closed the store and was still using the vendio checkout for auctions only.
Does that info help any? It makes me nervous when Paypal starts deleting my settings that were meant to cycle things into the vendio checkout. I can't afford to get the checkout messed up--too many customers are unhappy campers even when it is set to work!
posted on February 18, 2004 09:28:29 AM new
Hello,
Your IPN settings are correct. You do not need to put the IPN URL in the alternate payment URL in Payment Preferences. If you leave that one blank, then customers will be able to pay you and not be forced into a URL. If you wanted to set it so that when people go to paypal and hit the Send Money tab and you want them to go through Vendio no matter what, this is the URL to use for the alternate payment URL:
http://www.vendio.com/checkout.x
If you don't want to, you may just leave it blank, so people can send you payments without being forced into any type of URL. I hope this helps!
posted on February 18, 2004 08:00:57 PM new
Okay (that's really good news!!!)--then only two last details to ask about to keep me out of trouble in the future:
1)So far everyone is paying by instant payment so I don't have an example with my current settings yet. It used to be they could bypass the checkout by going to paypal directly, and if the payment didn't track in I didn't know they paid unless I was checking paypal myself several times a day. Not only was I embarassed by that several times but I also got stuck filling out the checkouts for them. Is this no longer a problem with the more recent changes to post sale acceleration? That's why I had the "....checkout.x" address to send them to my vendio checkout if they went to paypal directly.
2) Any idea what happened to my vendio "...checkout.x" setting that I put in the Paypal payment preferences? The one you mention in your last post was what I set, because I did indeed want the people to be sent exclusively to the Vendio checkout, and I've never changed it. I use another paypal email address for private sales, so non-auction sales and other private sales are never a problem, but it would be nice to have people be able to pay me directly if the checkout wasn't bypassed.
I did check my paypal settings before starting this thread or writing to paypal, and there really was another vendio directive url in there--the one with the ...ipn_trans (etc.), not the one with the ...checkout.x. As you can see from the response I pasted for you earlier in the thread from paypal, paypal stated it was a block placed by vendio. It certainly was a vendio url and I didn't put it there. Apparently that url did block the person from getting to the checkout and also blocked them from paying directly.
Any idea how that url got there and how I can avoid that happening again? My customer was really spooked when the send money tab didn't allow her to pay, and I was really spooked when I couldn't get the checkout to save the changes to work for her either. How can my paypal settings change if I do not change them? Someone somewhere is substituting vendio urls.
posted on February 19, 2004 09:17:39 AM new
Hello,
I checked your settings again and you have this setting checked off:
"Automatically extract and store the Buyer's 'Ship To' address into the PostSale system (if the address is not already stored)"
Provided you've got all your IPN settings correct in PayPal (which it seems like you do), if someone pays by Instant Payment and they select auction and provide the item ID, the shipping information will be applied to your post sale. Step 3 will turn blue, so you can then go ahead and check off step 2 in post sale.
I'm actually not sure how the IPN URL ended up in payment preferences. We do not have access to your eBay or your PayPal accounts, so we never would have been able to alter that. If something like that happens again, you may want to double check with PayPal to see if they've changed it on you.
posted on February 19, 2004 12:18:30 PM new
Thanks Sonya. Very much appreciated.
Not sure about the part to check with paypal and see if "they" changed my settings. If the setting had been a paypal setting, I could see that. But it was a setting for a vendio system link function or vendio server-side cgi script that had replaced my ...checkout.x entry--how would paypal know anything about that or know what to put in there? It is far more likely that it was a vendio insertion malfunction, and it probably was sitting there for some time--I just accidentally stumbled on it because the checkout "save changes" function malfunctioned when I implemented the uncheck step 2 directions you gave me. Otherwise I might not have discovered the customer couldn't pay directly and found the code setting substitution.
Perhaps you could forward this one to engineering. I may not be the only one with an unexpected default vendio link switch-out at paypal, and I assume engineering would want to know about such glitches. Please apologise to them I didn't know to save the entire code substitution because I didn't guess paypal would delete it. Even if it was a paypal matter, it results in a vendio scripting-code error glitch for the vendio user: since it involves your code and your links, that makes it a vendio problem---not just a paypal problem.
Thank you very, very much for your time in helping me solve this. No furher replies are needed.
