posted on May 29, 2004 05:09:10 AM
I forgot to change my eBay password with Vendio when i changed it on eBay. So the auctions scheduled for launch Thursday had an error. Fair enough, my bad. I fixed the problem, and then re-scheduled them to launch last night with the ones I had prepared for last night.
Imagine my horror this morning when I found those auctions and the ones scheduled for Friday originally did not launch because apparently the password again.
I have now corrected and put in the new password on my account. Can someone please make sure these auctions do launch tomorrow night and Monday? I have lost 3 days of sales now! One was my fault but the other 2 are Vendio's fault, it's a huge loss of income for me!!!!
Please confirm by email that the password is now correct and will remained saved. I was able to launch store items just fine yesterday but between that time and last night something went wrong on vendio's side.
Sorry to hear about the troubles. I logged into your account. Your account information appears valid. However, I would suggest scheduling one test auction in order to ensure this doesn't happen again. There is a test auction category 14111.
If it launches then you can rest assured all your others will too.
Please let me know if you have any other questions.
posted on May 29, 2004 12:32:56 PM
I was able to launch all the store items, so that was the same as a test.
But then I was also able to launch store items yesterday and it was fine too.
Then something happened between the time I rescheduled the auctions and launched the store ones, and the evening, when the auctions were to launch.
I can't see what the problem was. I followed the error link and re-set to our new password.
I am in Europe right now and with the time difference, it's impossible for me to be awake when the auctions launch, so this is going to be a problem.
I did what I was supposed to, why did the system mess it up and why did those auctions not launch when I had corrected the password yesterday? That is the question you have not answered. I want to be assured that the auctions that are currently scheduled actually get launched and on time, tomorrow and Monday. We have lost 3 days already, that's more than enough,
I really can't say why those items didn't launch it doesn't make much sense to me either and that is why I asked you test an auction and not a store item since that seems to be the only difference from what you describe. Could you please schedule a test auction and that way we will know for sure that they will launch?
