posted on October 4, 2004 03:41:58 AM new
I changed my email address last week. Ebay has the updated one, and I went through all the post sale items and my account in Vendio and updated it there. I am still getting paypal payments sent to [email protected]. I don't receive email notifications for these for days after they're received which is why I changed it. Where else is that email address located that the buyers are sending payments to that address? These are also items that just ended on ebay, so they aren't old auctions.
posted on October 4, 2004 09:41:04 AM new
Hi Ihula,
We have heard from customers who are experiencing a problem with PayPal payments being submitted to the wrong email address despite the email address stored on our site and in eBay preferences being current. We believe that this is the result of a glitch on eBay's side where the wrong email address is stored in your account in an area unrelated to preferences.
Unfortunately, since the problem is with eBay's system, in order to work around it, you will need to go to eBay and launch a 'test' listing. When you create the listing, you will have the opportunity to change the email address stored in step 4 of the listing process. Once you continue past step 4 of the listing process the issue should be eliminated (if it is not, please try again and this time launch the test listing.) You will only need to do this once as long as you update the email address during the create listing process on eBay. **NOTE - this will only correct the issue for new listings. Existing listings will need to be revised individually to remove the incorrect PayPal email address.
Please let us know if you have any more trouble with your PayPal payments.
