posted on December 3, 2004 04:36:57 PM new
A suggestion to the customer service staff with respect and concern.
It's been most of the day Vendio has had problems with the image hosting services. The "early afternoon" fix has come and gone and the latest announcement (7:00 p.m. my time 4:00 p.m. yours) once again apologizes for the "intermittent availability of some images."
First of all, its not "some images" for me, it's every one. And there is nothing intermittent about it, as I have had nothing show up since the first of many fellow eBayers wrote about six hours ago to suggest that I take better care of my photo files during the Christmas season.
I'm actually not all that upset with Vendio for the outage, as I'm sure that the IT guys (and gals) have been under incredible stress all day with literally the world breathing down their neck.
I'm frustrated by the random and intermittent (to coin a phrase) nature of the updates and the apparent attempt to portray the problem as minimally as possible.
To put it in real terms, yesterday I had about 40 bids yesterday totalling $500 (none were ending, so it wasn't a matter of snipe-bidders.) Since the images went down today, I've had two bids totalling $11.
I realize this is all small change for Vendio, but this is a big deal and real money to the independent sellers who depend on the Christmas rush for family support year-round.
I can't expect Vendio to pull out a magic wand right away, but a little humility, acknowlegement of the real effect, and "I feel your pain" isn't too much to ask.
posted on December 3, 2004 05:12:35 PM new
Hi Chris,
I apologize if you feel we aren't compassionate enough in our posts. Truth is, we understand how frustrating this must be for you and all customers affected by this outage. We did recently update the announcement although there wasn't much else new to report. Some images are beginning to show intermittently, hopefully all will be restored soon.
We have the most stable service around and do not take problems like this lightly. Rest assured we are working nonstop to resolve this problem.
Thank you for your feedback, and for your continuing patience while we work on getting this resolved ASAP.
