posted on December 6, 2004 08:16:25 AM
Ok, I'm fried, I'll admit it. I'm going to start there and then try to explain what it is I think I need help with.
I use SMP to prepare my auctions, I nearly always include my shipping and optional insurance costs as such IN the SMP section for such.
When ebay & paypal invoice my customers, this is NOT picked up and asking my customers to go back and look for it seems too daunting for most of them, SO I end up with multiple requests to invoice thru ebay and/or paypal, and I feel like I'm doing things repeatedly, that should be automated.
I hope I'm making sense w/ what the problem is... now what I'd like to know is AM I DOING SOMETHING WRONG? Is there a way to get this to integrate OR is it on it's way to us? As my volume has increased w/ the approaching holidays, so have additional requests for separate invoices, etc... and I'm getting FRUSTRATED!
Thanks for any help you can give or any light you can shed on this problem. I know I'm close to toast at this point, and this may be a stupid topic, but please please... help me!
Angie
posted on December 6, 2004 03:46:14 PM
Hello Angie,
It sounds like what might be happening, and please correct me if I am wrong here, that you are entering the shipping costs for the Vendio checkout, but not the eBay specific checkout section. (they are separate)
On the second tab when you list to eBay, click the 'payment instructions and details' button, and this is where you can set the costs that eBay/PayPal will use.
posted on December 7, 2004 04:54:33 AM
It seems you understood just great! Now let me ask you, why am putting it in two places? If I put it under the payment instructions and detail... will it show up in the auction page like it the way I have been doing it?
If not, I'm assuming someone is working on a fix for this amid the suggestions being compiled on another thread.....
Thank you!
posted on December 7, 2004 05:16:08 AM
Next question. How do I change the verbiage that is set in the payment instructions & detail area as well as defaults for the info above it...? Been looking all over, can't find the options or maybe I just don't realize what they tie to. Thanks for the info and help. I appreciate it.
