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 neglus
 
posted on June 15, 2005 11:19:58 PM new
I think the gallary image attachment function is not working correctly. Before, when we "attached" a gallery image when creating a listing, even if not selecting the use of the galley, the attachment would "stick" with the listing. In the psat week or so I have noticed that the gallery attachment is not appearing when relaunching an errored out auction ( for example) and tonight I relisted an item that showed no gallery attachment even though I always attach a gallery when listing (so it is easier to eventually use a gallery when I put the item in my store). Can you check this out?? It's really critical that this function work properly!

Edited to add: I first noticed this when I attached an image and gallery to an item I was listing and then changed the category - when the listing screen came back the gallery attachment was not there!
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards [ edited by neglus on Jun 15, 2005 11:21 PM ]
 
 BobCS
 
posted on June 16, 2005 10:47:21 AM new
Hi there,

Could you please give me some auctions numbers that you are having troubles with so that I can be of better assistance?

Also, Ebay was having a problem with gallery images going missing on relists. I'm not sure if this is related, but it could be.

Thank you!

Bob
Vendio Customer Service

Download Sales Manager Pro 6.1 for free! Click here for more
information: http://www.vendio.com/my/client/

 
 neglus
 
posted on June 16, 2005 11:29:51 AM new
It seems to happen to all items now. Here are some that closed and were unsold last night - normally a gallery should be selected even if it is not used for the listing. That selection in the past has stayed on the listing when I relist - but it is not there now. It happened this am too when I changed categories and then returned to the listing form - the gallery I had just selected was no longer selected.

Here are a few of the items this has happened with:
6185661933 HAWAIIAN VILLAGE HOTEL & PINK CATAMARAN WAIKIKI HI 1960

6185655954 ENGLISH ACADEMY & SURROUNDS COLFAX WASHINGTON WA 1910
6185653541 ADMIRAL HOTEL SAN DIEGO CALIFORNIA CA 1933 POSTCARD
6185647436 GALVESTON FREEPORT KOA CAMPGROUND & MARINA TEXAS TX


By contrast, here is an item from March 21st that keeps the gallery selection - I don't have time to figure out when this change happened - I know that it was working right last week when I relisted and moved items to my store.

6162823990 PARTI VED SKOTTERUP DENMARK DANMARK STREET SCENE c1910

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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards
 
 neglus
 
posted on June 16, 2005 11:53:15 AM new
It just happened when I was creating listing (I would venture to guess that ALL of the items I listed today did not have a gallery selecetion saved). I even selected the gallery view and then "saved" the listing and then went back to it in Pending and the selection had disappeared!


I want to add that this has NOTHING to do with ebay because the gallery selection disppears BEFORE launching.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards [ edited by neglus on Jun 16, 2005 11:54 AM ]
 
 SonyaCS
 
posted on June 16, 2005 12:15:33 PM new
Hi Neglus,

I am checking on this right now with our engineering team.

Regards,

Sonya
 
 neglus
 
posted on June 28, 2005 07:02:19 PM new
It seems to be fixed now - thanks!
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards
 
 SonyaCS
 
posted on June 29, 2005 10:07:48 AM new
Hi Neglus,

A fix for it went out yesterday -- I had not gotten a chance to let you know it was out though. Thanks for your patience!

Regards,

Sonya
 
 toyspast
 
posted on July 3, 2005 10:30:10 PM new
This does not appear to be fixed as far as I see. I go back and forth with listing my new items in my store and in auction format. My last bunch that ended on Saturday did not have the Gallery image intact. I had to re-do all of them. Please fix this, as it's a time-consuming chore to have to re-do when going back into store format.

 
 neglus
 
posted on July 4, 2005 11:18:12 AM new
I think they are fixed going forward - however we will still have to attach AGAIN all those auctions that began and ended in the interim
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards
 
 
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