posted on July 26, 2006 11:01:13 AM
I have tried to go to my pre-filled Winner, Payment Reminder and Shipment Notices, but the information that should be in there is blank most of the time. Also, my WBNs are just a bunch of random letters that make no sense at the bottom of my WBN letter. For example, here is a letter one of my winners sent back telling me it was illegible.
The WBN's were upgraded so that users could use HTML in them. It is possible that some versions of AOL may be having problems viewing this HTML message properly, and we have passed this info along to be checked into further.
If you would like to edit your WBN to be plain text again, go to the My Account page and click to edit your post sale management settings.
Copy the text you would like to appear here, uncheck the box to use the HTML, then paste it into the plain window and save the change.
If you have any trouble with this process please let us know.