feistyone
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posted on September 3, 2000 03:41:41 PM new
Edited due to content that may or may not be appropriate to post here.
[ edited by feistyone on Sep 4, 2000 08:30 PM ]
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mtnmama
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posted on September 3, 2000 03:43:47 PM new
Oh goody. I hope she never bids on my things.
I don't charge handling, but she'd find something to gripe and sue about. 
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jamesoblivion
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posted on September 3, 2000 03:46:54 PM new
I wonder if this person realizes that more than likely no seller will even see her About Me page?
James.
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abacaxi
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posted on September 3, 2000 03:54:38 PM new
Feistyone -
What does she bid on. I want to avoid listing any.
If she files mail fraud reports on everyone who has a handling fee, her PO must LOVE to see her coming.
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pickersangel
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posted on September 3, 2000 03:58:53 PM new
If you haven't already done so, I hope you emailed her and CC:'ed Safe Harbor with instructions not to bid on your auctions again. This sounds like someone who intentionally creates bad situations, just so she has something to gripe about. So sorry she chose your auction to bid on!
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reston_ray
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posted on September 3, 2000 04:06:57 PM new
If stated s/h combined is not mail fraud, and I believe it is not, then filing repeated charges becomes a crime in itself and also subject to civil actions.
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uaru
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posted on September 3, 2000 04:23:31 PM new
"Here are my buying....terms which I would like for everyone to read prior to dealing with me....."
I'd take that under consideration if I forced the buyer to bid on my auction. Unfortunately my auction skills haven't reached that level yet. Soooooooooo should the buyer bid on my auction my terms have priority over their's.
It does indeed sound like this buyer has a chip on their shoulder instead of a head.
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feistyone
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posted on September 3, 2000 04:24:44 PM new
I think that handling charges should be disclosed and I think that is what she is getting at in a round about way, however, when you say shipping and handling or s&h, it is assumed (obvious) that the total charge will be higher than exact postage.
If you don't agree with the charge, don't bid, and for God's sake read the auction description before bidding.
The only reason I am upset about this one is that the charges in our auctions are clearly stated. We offered to waive them as we have in the past for many customers. She insisted on paying them and then mentioned it in feedback. Get real!
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dman3
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posted on September 3, 2000 04:38:39 PM new
yes Shipping and handleing charges clearly placed in an add Are not mail fraud the fraud comes when you get the money and dont ship goods.
when someone give Shipping and handleing charges it is clearly stateing that the postage on the package will not match the amount you pay since some is for handleing.
repeted fileing of this can not only get you in trouble for falsely reporting this but if a seller is investigated the seller could have a good law suit.
there reports and there negitive feed back can be used against them in this law suit since it is false and is limiting your abilty to earn income from your sales.
a lawsuit for one might not be worth the effort but if a group of buyers togeather blamed for this it might set exsample for future buyer seller relationships in the online auction comunity
on the postive side this law suit might limit there ability to buy there next computer to hastle us all with :P
I just love TOS happy people frist the sellers and now it has poured over to the buyers.
WWW.dman-n-company.com
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debbielennon
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posted on September 3, 2000 05:01:14 PM new
Perhaps she should be invited here so that you can explain to her the error of her ways...
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HartCottageQuilts
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posted on September 3, 2000 05:04:54 PM new
Man, I guess the reason Spiegel, Eddie Bauer et al. ship via UPS is because they don't want to get into deep doodoo with the USPS over "mail fraud."
The things you learn here!
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sg52
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posted on September 3, 2000 06:23:31 PM new
Soooooooooo should the buyer bid on my auction my terms have priority over their's.
In the down 'n dirty analysis, they're both about the same priority. Legally, both are nearly worthless. In the eBay game, seller is mildly on top. What seller can do that buyer can't do is to "file a deadbeat", although we can observe that such a filing need not be justified by seller's TOS, seller can file the deadbeat after demanding $25 shipping without warning, and getting turned down. Both buyer and seller can post a negative, and either neg could be completely libelous.
I agree completely though, I'd cancel such a bidder if I saw this and ask for no more bids.
sg52
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LikeNew2You
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posted on September 4, 2000 09:23:50 AM new
Feistyone, (both Mr and Mrs) You people really take the cake! I cannot imagine that you would come here and lie to these people like you have! You charged me .75 cents as a cleaning fee! Then come here and state that it's your handling fee. The sell page said it was a cleaning fee and ironically you have so darn much writing on that page and this fee is stated at the VERY last line. Anyone could miss it. I told you that I didn't agree with a cleaning fee BECAUSE I have a very serious skin condition and I am allergic to nearly everything. I cannot even wash my clothing with laundry products! You first told me the fee is for dry cleaning. Then you stated that you used the new home dry cleaning product to clean clothing. I simply asked that you NOT launder my clothing with this or I wouldn't be able to wear it. I should have that right. I then went ahead and paid you the .75 cents for this cleaning fee anyhow in spite of NOT wanting it. After you telling me "not to bid if I didnt want to pay what was asked". You need to understand that. I also paid you the same night that the auction ended by PayPal. Would you have preferred a non paying bidder? So sorry to complicate things for you but you need to understand that some peoples situations are different. Anyhow...so I paid by PayPal the same night the auction ended! You waited several days before shipping. Stating to me that you went on a mini vacation and shipped when you returned! I'm sorry but that delayed shipment. Why couldn't you have just shipped prior to leaving? People would like more immediate delivery when they pay instantly through PayPal. As if all this was not bad enough.....I left you positive feedback. Said "I didn't care for the slow shipping but the outfit was great. Thanks AAA" In return you left me not so good neutral feedback! To make matter worse you then send me a nasty email via a anon. email address calling me names such as stupid and saying that "there was a thread at this adress here dedicated to my stupidity". Now was all that necessary? Is this how you treat all your buyers who you have a disagreement or difference in opinion with? Sorry, but I don't see that any comments left are "dedicated to my stupidity". The comments that were left were left only based on YOUR very one sided and only half true version of what happened. I don't blame or feel bad about anything that anyone said in this thread. What were they suppose to say based on what you told them? Too bad that you couldn't tell them the whole story.
As far as your shipping fees go...why on earth don't you just ask as a starting price what you have to have for the item total? I read how you were mentioning your shipping and cleaning expense, etc...why not include that in your starting price? That way a potential buyer does not see something that may make them uninterested in your item like a .75 cents cleaning fee. Many people don't want to pay a cleaning fee. In my case I can't have the item cleaned in any chemicals at all especially Dryel. If it is actually a "cleaning fee" which I do doubt, why not leave it optional? Telling the buyer that you will clean for .75 cents otherwise they have the burden of cleaning it.
I don't know, I guess my biggest problem with you at this point is the fact that I left you praise feedback,immediate payment through PayPal, and you left me neutral feedback and shipped much later than you should have.
Also.....why the anon. nasty email? Why not email me from your usual address? You scared of some problem with Ebay as a result? If that is the case then why do it? You don't bother me. I sell on Ebay too. I know myself first hand many of the problems that are discussed here.I also know what it is like to deal with a difficult buyer...I have done it. I never meant to be difficult for you to deal with. I have been the bidder as well on many auctions and the vast majority of my sellers have enjoyed doing business with me and would have a completely different story about me than you. Don't know how things went wrong with the deal with you. It's over and done with. You got your money and I got the clothing...that should be it...a finished deal. But then you left the feedback. Trust me I felt more like leaving you negative feedback instead of praise but I did get the item and it was to my satisfaction aside from the chemicals but thats to be expected with a used item. So I felt that in spite of all the other problems a praise was deserved. I would leave a negative feedback if I never received the item or it was in bad condition. What you expected from me I don't know. As I said, I contacted you at the auctions end prior to you even getting a chance to email me and paid promptly. My part was completed.
In the future I would suggest that you charge your customers and state it clearly for whatever fees that you have and are charging. Better yet, include the fees in your starting bid so no buyer sees the charges! If this is done nobody will ever know what your charging! Imagine that concept. If your not charging a redicilous amount it should effect it too much.
With ALL this said I am done with this issue. Please leave me alone. If sending me the link to this site was an attempt to get me to post here then your mission was accomplished and you should be happy. Now please just leave me alone.
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london4
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posted on September 4, 2000 10:12:30 AM new
She insisted on paying it and still complained about the fee in her feedback.
versus
I didn't care for the slow shipping but the outfit was great. Thanks AAA.
Which is it? Since both the buyer and seller are aware of the thread, I would like to see the auction # at this point.
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sborchert
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posted on September 4, 2000 10:30:57 AM new
From the info here I found the auction. The feedback is positive and says slow shipping, didn't like the cleaning fee, outfit great.
I'm paraphrasing.
[ edited by sborchert on Sep 4, 2000 10:34 AM ]
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london4
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posted on September 4, 2000 10:53:27 AM new
After reading the history of this (auction page, about me pages, fb pages), it's a wonder any auctions are completed smoothly! The buyer, LikeNew2You does indeed mention in her fb that she didn't like the cleaning fee which she neglected to mention in her post. When posting, state all relevant facts, don't leave out salient points such as Didn't like the delay in shipping or cleaning fee but nice clothing, thanks! AAA.
Feistyone's TOS has the cleaning fee listed, although I think it could be a little clearer, says garment may be subject to a 75 cents cleaning fee and I would wonder if that was included in the shipping or if I should tack on another 75 cents. It is certainly a reasonable charge, however, Dryel costs money and not being allergic to it, I would rather receive a drycleaned garment.
[ edited by london4 on Sep 4, 2000 11:11 AM ]
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debbielennon
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posted on September 4, 2000 11:56:41 AM new
Ebay's listing policy stipulates that used clothing must be thoroughly cleaned according to the manufacturer's instructions.
It's nice to hear the other side of the story, but now I am left wondering how LikeNew deals with purchasing other used "dry-clean only" garments. Aren't they all going to be treated with chemicals to comply with the listing policy? Just curious...
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feistyone
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posted on September 4, 2000 04:10:49 PM new
>>"why the anon. nasty email? Why not email me from your usual address? You scared of some problem with Ebay as a result?...Please leave me alone. If sending me the link to this site was an attempt to get me to post here then your mission was accomplished and you should be happy. Now please just leave me alone."<<
I didn't send you a link to this site. I never used an alternate email address. So please drop that right now.
You were combatant from the start and I was offended by it. I said that we would drop the fee as we do with everyone that asks. You chose to pay it. We did not clean the garment (as you requested that we not do).
None of this would have happened if you had dropped it instead of bringing it up again in feedback. I was not upset about the slow shipping comment because we were a few days later than our EOA states.
[ edited by feistyone on Sep 4, 2000 04:44 PM ]
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feistyone
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posted on September 4, 2000 04:23:21 PM new
>>Ebay's listing policy stipulates that used clothing must be thoroughly cleaned according to the manufacturer's instructions<<
The clothing we purchase is not dirty however we do treat them using FreshCare home drycleaning system prior to shipment (so the clothing would smell fresh and be ready to wear). We were doing this as a courtesy until it got to expensive to continue. We treat this as part of the packaging process so, as we have seen other sellers do, we started charging a small handling/cleaning fee.
In our description it says "Shipping and handling on this item will be $4.30" or how ever much it comes to when we way the item.
In our TOS we attempt to break down the charges further, stating that "there is a .75 cleaning fee". That would mean $3.20 + $.35 (delivery confirmation) + $.75 (cleaning fee), which we have now changed to a $.50 handling fee.
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feistyone
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posted on September 4, 2000 04:41:41 PM new
>>"Now please just leave me alone."<<
What did you mean in your last email when you said:
"you do me wrong.....that's fine. Your day will come and you will be done the same in return. Mark my word on that!.....I will be watching and I look for the day that you too are done wrong."?
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guyuellas
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posted on September 4, 2000 05:19:25 PM new
Who was this '#*!@ from hell'? I want to make sure she never bids on my items. Send me private email with the info. Thanks/
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zemanski
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posted on September 4, 2000 05:51:30 PM new
Good Golly....Buyer's Terms?!?!
So, if one was to state that they have no intention of following through on TOS and will only pay $1.01 per auction, on average, I as a seller should be obligated to that?
No No No No No
Won't do it. Neg me to the end of the earth if you so choose, but I say the seller sets the TOS and the buyer can walk on by if they don't like it. But they can't change it without reasonable communication with the seller.
Sheesh!
feistyone -- bless you for your patience.
Wendy
[ edited by zemanski on Sep 4, 2000 05:51 PM ]
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feistyone
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posted on September 4, 2000 06:13:12 PM new
zemanski
Thank you for the kind words. I was worried that I was really going to get roasted here.
I probably should have been more discrete and not vented on this forum. For that I am sorry.
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argh
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posted on September 4, 2000 06:26:49 PM new
I found the item and looked for a few things.
First, I didn't see anything about when shipping would occur. So any expectation that the item would go out immediately because of the method of payment is pretty far out there, IMO. Yeah, lots of sellers do ship right away when buyers use PayPal, but if they don't promise to, I think it's unreasonable to expect it. All comes down to asking and not assuming. Again.
It was not hard to find the part about the cleaning fee, but that may have been because I knew to look for it. The excuse that the buyer gave about anyone being able to miss it just doesn't wash. It WAS in there and that is really all that matters unless it was in teeny tiny print (in which case I would run).
And implying that there is fraud here is simply silly. "MANY people on Ebay are charging extra as postage or calling it s&h fees. People need to know that doing this is mail fraud!"
Gee, if ya call it shipping and handling, that isn't clear enough???? Plus, it gets better when you read the buyer's ME page.
As a buyer, she expects her items "shipped promptly after payment has been received." I wonder if the seller is "allowed" to follow their own TOS about checks clearing?
But as a seller, she expects folks to be understanding about shipping times.
"I try to mail items out as soon as payment is received but sometimes I can only do shipping a couple times per week. If you have a large breakable item or the like the shipping time may be a little longer due to me having to figure out the best way to ship it and the safest way. Along with the necessary time to acquire the needed shipping materials. I do not have packaging materials on hand that a large fragile item requires."
This is my favorite part though:
"Please read and understand my terms carefully (listed above) to prevent any problems down the road. I hate problems and hard feelings...Ebaying should be FUN!! I want everyone to be pleased all the way around."
First, until its' required for people to read those About Me pages, no one has any reasonable expectation that it's going to be seen. I never read those. Well, I made an exception here..I think it's the second one I've read ever.
One last thing...buyer says seller sent a link to AW with a different e-mail account. What do ya want to bet someone else sent that?
Yeah, buyers setting TOS. ACK!
Argh
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pharlap
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posted on September 4, 2000 06:39:20 PM new
argh,
You beat me to it! I just came back from reading those "terms" and was about to make those same points.
We think alike... I think you should be worried
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macandjan
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posted on September 4, 2000 07:09:50 PM new
feistyone - please mail this person's ID to my AW ID so I can make sure they never are allowed to complete a bid on one of my auctions. I have no use for people who just love to argue and feel persecuted. What a bunch of crap over 75¢..!!!CHEAP - CHEAP - CHEAP. Go get some professional help - and maybe some meds.
Happy with the stuff but have to find SOMETHING to #*!@ about.
And if I want to allude to the personality of a female dog I don't appreciate the software censoring me. Both need a muzzle,
[ edited by macandjan on Sep 4, 2000 07:13 PM ]
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feistyone
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posted on September 4, 2000 07:28:03 PM new
macandjan
I'm not sure if I should do that. I don't want to violate any Ebay policies. Reading the fine print takes time and I'm sure there's something in there about it.
You can however follow that same path others have followed.
[ edited by feistyone on Sep 4, 2000 08:22 PM ]
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macandjan
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posted on September 4, 2000 08:45:36 PM new
OK - just a little lazy, sorry.
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MichelleG
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posted on September 5, 2000 12:18:56 AM new
Locked at the request of the originator
MichelleG
Moderator
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