posted on September 30, 2000 07:37:44 PM
I just received my first negative feedback from an eBay seller. No biggie, payment was not received by the seller in 6 weeks. The seller is justified in leaving negative feedback, right? Or wrong?
A week before I had received an email from the seller notifying me of no payment. I replied stating that payment was sent 20th August (which it was) via registered mail (which it was) and that the seller must sign for it upon delivery.
I then scanned the receipt from the post office, and the registered envelope form (which was approved by the post office before-hand), and sent the scans to the seller. So now the seller KNOWS I sent payment.
I replied again saying I would send another if nothing arrived in a week. Before the week ended....I received my first neg in my feedback profile stating "payment never sent".
I would never have thought that a seller would have been so impetuous. Am I justified to return the favor?
posted on September 30, 2000 07:45:10 PM
The auction ended on 19th August, and payment was sent the next day.
[ edited by xfmerch on Sep 30, 2000 07:48 PM ]
posted on September 30, 2000 07:51:12 PM
Never mind..I just went and looked. You sent it, and it didnt arrive. You proved you sent it. Unfortunately, it took 6 weeks for it to arrive to seller. Personally, I think seller should have given you the opportunity to resend another check. As far as negging him back...thats going to have to be your call. I have made mistakes in negging when I shouldnt have. I say wait...and think on it. Never neg when angry (been there done that). If you feel the need to neg after some time has lapsed, then do it. See what others say about this and get more advice.
posted on September 30, 2000 07:54:02 PM
Hi mauimoods - thanks for your advice. Actually the payment hasn't even arrived yet. Unless it has been signed for and the seller forgot, I think we can safely assume it is "lost".
posted on September 30, 2000 08:01:14 PM
It wasnt much advice, lol. Im a mess right now...and feel wary of giving wrong advice. If I was the seller, I would be leary too...because I have heard every excuse in the book. But if I was the bidder, I would be perturbed. Dont feel lonely though. I got a neg this week too, but it was resolved happily anyway. Folks will see your feedback that is good, and not pay much attention to your one lonely neg, lol.
posted on September 30, 2000 08:07:34 PM
Frist thing is right or wrong there isnt much you can do about negitive feed back to many comments from either side make you look bad I would wait till the matter is settled and the seller gets payment then ask them to add a statment that they did get paid or what ever.
as for me if it was my auction and I sent registered mail and I couldnt track it to the other side after a week or so I would send out another check put a stop on the frist payment and have the PO. trace it.
I wouldnt have let it get to the 6 week point.
as a seller my self I find that bidders who even after asking for more time that I dont get payment from in two weeks lose interest and turn into unintentional dead beats.
an unintentional Dead Beat is one that bid with all good intent to pay there bid then for some reason either bid on to many Items at once and needs to ask for extra weeks to get you payment 98% of these buyer that need more then 10 extra days lose interest in this Item and never pay I usually dont neg these buyers Usually inless they have a few negs in a row for the same problem I give them a netural with a comment about there habbit of over extending them selves bidding and let them move on at least the next seller has some Idea of there dealing with me.
WWW.dman-n-company.com
posted on September 30, 2000 08:29:58 PM
You sent scans to the seller showing that you had mailed payment the day after the auction closed; you told him you would send another payment in a week if it still didn't arrive, yet the seller went ahead and left a neg for you anyway, without replying to your email.
Frankly, I'd certainly be tempted to leave him a neg. Unfortunately, if you do, it will look like a retaliatory. The more practical thing would be to leave a response in your own feedback file.
Keep the scans, because if the seller files for NPB/FVF, you can submit them to eBay so you don't get a NPB black mark.
posted on September 30, 2000 08:42:29 PM
Now if it was sent registered mail didn't the seller have to sign for it and then the USPS send it back to you? Or do I have that wrong? If this would have been me I would have contacted the seller about 2 weeks after
I mailed the check to see if it had been received or even the seller if he hadn't received the check in 2 weeks he should have emailed you a reminder. Did you send a personal check or a bank or USPS money order? What ever you sent trace it and see if it had been cashed. I know it has happened to me that I received a check, I think, and didn't send the merchandise at least that is what my buyer said and I really can't remember so I sent the article. Altzheimers is setting in and I better hurry and get rid of my merchandise before I can't remember where I put that. To be honest I very seldom read feedback because everyone changes from day to day depending on the moon so I give everyone a chance. Good Luck
posted on September 30, 2000 10:09:06 PM
I'm not doubting what you say, but it does seem extremely unusual to me for a buyer to send a payment by registered mail the day after auction ended. I have had a buyer or two send payment by certified mail, but only when they were late mailing it, or an earlier payment had gone astray. Do you routinely send your payments by registered mail? Just curious.
posted on September 30, 2000 10:11:10 PM
I dont understand it either, but many of my customers send it overnight! Maybe they are just in a hurry for it, for a special occassion or something? Sheesh, sending it overnight sometimes costs more than the item they won! Go figure.
posted on September 30, 2000 10:36:45 PM
xfmerch, I wouldn't post neg too fast if I were you. I had a bummer situation where I was sc***ed by a seller and he never even acknowleged any of my inquiries. Then I finally was forced to post neg feedback. Well he then posted neg for me. It was clearly just a retaliatory action. I never heard from him until I posted. Anyway, we went back and forth leaving responses to eachother's feedback file and "then there were none". you can only post 3 lines total of feedback. Save it in case you really need it. I wish I had waited, I have a real zinger I thougt of too late..something like "check this seller's 35+ other negatives and see what I'm dealing with". so dont' be too hasty.
posted on October 1, 2000 12:24:54 AM
I agree with dman3 - I should not have let it get to the 6 week point. However since I live in Australia, it can take many weeks before a transaction is completed. (This is also the same reason I send it via registered mail).
I have inquired at the bank and it seems the funds from the money order I sent have cleared - it should be interesting to see whose account the $$ has been paid into.
I have responded to the neg in my feedback profile, and am yet to decide if I will leave the "appropriate" feedback for the seller. Thank you all for your suggestions.
posted on October 1, 2000 09:18:11 AM
This should be interesting. Keep us posted. It's a good thing you didn't send cash then you couldn't trace it. I would like to be able to accept foreign bidders, which I have, but you take a risk in getting the money here and I would hate to have it get lost. If they email me and ask I will take them but I would like a email first. Mine have sent cash and I am amazed that giving the postal service that it got here. I get nervous when someone doesn't want insurance how do you think I feel when I open an envelope and the money comes out. (nervous)
Good Luck
posted on October 1, 2000 11:03:57 AM
That lying sack of #*!@ (the seller)! So you are saying the MO has been cashed? Please, oh please invite the seller to this discussion!
