posted on October 18, 2000 05:36:22 PM
Had a buyer leave a neutral feedback entry saying the VHS tape I sold him was dubbed. I don't sell anything like bootlegs, homemade tapes etc. I only sell items manufactured by MCA, CBS etc.
Anyway, I email the guy and tell him this and he writes back saying he hasn't received my item yet, that the feedback was meant for another seller etc.
Well I'm furious at this point and tell him the first thing he needs to do is email ebay and try to get it retracted. Also told him to respond to my response wherein I explained I don't sell "dubbed tapes". He apparently did neither.
Anyway, I waited a couple of hours and received no response from him. I then entered negative feedback on him and he responded to that saying "Seller misrepresented the facts, unsure of himself, immature".
Interesting that he did nothing until I entered negative feedback and even more interesting was his response.
An email pissing contest followed but I guess that goes without saying.
posted on October 18, 2000 06:34:18 PM
bluepaloma - I understand being pissed off but I think you may have responded a bit too quickly and harshly.
He left a neutral. I would have responded to it with a comment saying that this feedback had been left in error and then he could have responded to that confirming that it was true.
But 1) you only gave him a couple of hours to respond and 2) you responded with a negative over what was basically a silly error on his part. Negs should be reserved for serious things.
Heck, he might have been away from his computer for awhile - went out to lunch, whatever. I think I would be upset if someone negged me because I hadn't responded to something within a two hour period.
I know it's hard but it's usually better to wait to cool down before responding.
posted on October 18, 2000 06:35:12 PMWell I'm furious at this point and tell him the first thing he needs to do is email ebay and try to get it retracted
Maybe if you would have understood that everyone makes mistakes and tried to work with the buyer to address the problem instead of becoming "furious" and "telling him what he needs to do", you could have reached a much more satisfactory resolution.
posted on October 18, 2000 06:51:58 PM
Sorry to hear you are haveing this trouble.
in cases like this I never Judge quickly I would email the bidder and exsplain and leave my feed back option on this person open for a later less angry moment in time.
There is a few rules here that always apply One of them is two angry people can never reason soundly.
second is to relax never leave a neg in anger try a few emails frist even if you wait days leaveing comments on your feed back to negs or netural or leaveing neg feed back for the buyer always leads to retalitory feed backs and comment wars that make both look bad in the end over miss understandings.
never agree or disagree with a angry buyer this only inables there angry nature. just state the facts of your case and wait it out .
posted on October 18, 2000 06:52:42 PM
This happened to me once also, except that the bidder left a Negative Feedback. I emailed him and although I was very upset, I didn't go overboard being nasty. He emailed me back and said the neg was meant for someone else. My auction had just ended and I hadn't even had time to send him the End of Auction Notice yet.
So I contacted eBay and sent a copy of our emails, including the one where he admitted he had made an error; and a minute by minute history of what had transpired right after my auction ended.
ebay took about two weeks, but removed the neg. I guess it's all how you handle things. I didn't panic and neg him back - I found out what was going on first.
Last week I received a neutral from a newbie who used my feedback as an "email" to give me another email address, hers wasn't working. I still didn't get upset, but it does make me sad that someone could do that without finding out first what feedback was really for.
I wrote to eBay about this one and they could not remove this it. But they suggested a third party to contact about these matters and if this third parties suggested it be removed, eBay said they would take it off. However, I can't remember their name. If you contact [email protected] they can give you the email address to this third party.
My point is, don't jump to conclusions - you could've very possibly had this removed. But with your responses, it's probably too late.
~
Potential just means you haven't done it yet!
[ edited by catryan on Oct 18, 2000 06:53 PM ]
I would send another email to safeharbor and include the link to ebay's rules about getting feedback removed. They clearly state that any feedback containing contact info, ie telephone number or email can be removed.
I too would have been upset with the neutral, but by telling the bidder what to do seems to have only made the bidder angry.
I never respond in anger to a neg by giving a neg. It becomes apparent that the neg was in retaliation. I have passed up auctions from sellers who retaliate to negative feedback.
