Customer won 11 items but claims she only received 6. I've checked all my shipping records, and it appears that all 11 were shipped together, not multiple shipments. I want to make sure she receives it this time. I have no idea what happened but will just send her another order (I have many of these widgets) in order to keep her happy.
If I send it insured mail ($.85), I know that requires a signature. So if I also use delivery confirmation ($.35), wouldn't that be redundant? What do you guys do?
Yeah, I'm only quibbling about $.35 here, but I need to know for future transactions. And I'm taking a big hit already by having to resend the order.
Please, let's not discuss whether or not I should make a second shipment or question the customer's integrity. I don't remember her exact feedback, but it was probably around 75 with no negatives, and her goodwill is important to me. I don't want to go there. Yes, I should have insured in the first place, but I did not. My mistake. So the question is, do I need both insurance & delivery confirm? Thanks!!
posted on October 26, 2000 09:07:00 AM
I do both on insured shipments, but I don't use USPS insurance. I use U-PIC. The cost of U-PIC insurance and delivery confirmation is less than the 85 cents USPS charges to insure items up to $50 in value. Plus, one unit of U-PIC insurance covers items up to $100.
posted on October 26, 2000 09:16:47 AM
She wouldn't have to sign for it unless it was insured for over $50. 85 cents just insures the first $50 and requires no signature. The 35 cents for tracking is so you can track it online or by phone and will know exactly when it's delivered.
posted on October 26, 2000 09:50:32 AM
I ran into a problem when I returned something to a company, insured and with delivery confirmation. The DC says that the item was delivered, the company says they never got it, now the USPS doesn't want to pay the claim because of the DC . . . .
We still have not gotten it worked out!
I would not purchase insurance AND DC. If the item is lost or damaged, send the buyer the insurance receipt and let her take it up with the P.O.
In my opinion, DC is a big rip-off that benefits only the USPS. The only real value it may have is if a buyer is the kind who might try some kind of scam, he might think twice if he knows you purchased DC.
DC does not offer absolute proof that the item was delivered to the right person.
posted on October 26, 2000 12:07:28 PM
I used to think insurance and DelConf were redundant, but learned the hard way they aren't when a small but expensive item didn't get where it was sent. Never had any doubts about the buyer -- but do have doubts about the postal people. Now I almost always do ins and delconf.
posted on October 26, 2000 02:37:18 PM
I'm a firm believer in Delivery Confirmation, but I'm sitting here scratching my head, trying to remember WHY I buy it on items insured for under $50.....
My whole purpose in using it in the first place was to avoid the "I never got it/You never shipped it/You're ripping me off" scams. I have proof of shipment on insured items, and as pointed out, it creates a problem if the USPS shows delivery but the buyer never gets it. Another glitch it creates is that (according to postal regs), DC items are not supposed to be left at unsecured mailboxes. If there's no one to accept delivery, they're supposed to be held at the PO for pick up. This isn't convenient for every buyer, and they don't all point this out when you arrange shipping.
Oh, yeah...I buy it so the customer can verify shipment BEFORE the item arrives. I wonder how much money I've spent at $0.35 a pop to entertain my buyers????
