posted on November 21, 2000 08:14:28 AM new
i have a problem and was wondering if someone could give me some advice...
i have a winning bidder who wont leave me feedback. i recieved quick payment from this person and shipped her item the next day. a couple of weeks later, i was checking my feedback and noticed that she hadnt left me any (i left her positive feedback), so i emailed her to see if she had gotten the item, if there were any problems with it, and told her that if there werent, id appreciate feedback being posted for me. she replied that there werent any problems and that she was very pleased with the transaction and would leave FB to that effect. well, its been a couple of weeks since that email and she still hasnt done it. last night i went through her feedback and noticed that shes NEVER left feedback for any sellers from the past year (she has 100+ positive, no neutrals or negs).
this might not be such a big deal to a lot of people, but im still kind of new to ebay and would like to get feedback from people i sell to. can someone help me out and give me some ideas of what to do? thanks!
posted on November 21, 2000 08:19:07 AM new
There isn't really anything you can do to "force" someone into leaving feedback for you. As a seller, I get feedback from about 70-75% of my buyers. I've also had a couple of buyers recently who never leave feedback for anyone. It's frustrating, but don't sweat it. If you keep bugging them, you run the risk of pulling a neg from them, or at the very least ticking them off.
posted on November 21, 2000 08:23:21 AM new
I personally think the "returning of feedback" is way overrated. Ok, so you leave someone a nice feedback. They don't return it. There could be several reasons. Maybe they leave their feedbacks all at once. Maybe they aren't at their computer for a few days. Maybe they just don't leave feedback at all. Maybe they weren't real thrilled with the transaction and figured no feedback was better than a neutral or negative.
Ok, so you asked them nicely to leave feedback when they get a chance. And they still haven't.
Nothing more you can or should do. All you can do is move on. I have left almost 2,000 more feedbacks than I have received in return. I know feedbacks are nice to get and you look forward to them, and they show what a great buyer/seller you are, but the feedback is not the most important part of a transaction.
Begging for feedback is not a professional way to handle a transaction. If you want to make sure next time that a person leaves feedback, check the feedback they've LEFT to see if they do return it. It's easy to do -
Copy & paste this in your URL bar:
http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedbackleft&userid=PERSON'S ID HERE
posted on November 21, 2000 08:41:16 AM new
hey, ebaylingeriediva, if that's your name on eBay it might have something to do with them not leaving feedbacks.....for some reason (maybe embarassment) a lot of my vintage lingerie buyers do not leave feedback and I think it's because they somehow feel that their auctions are made more public this way. A lot of people don't want to advertise that they're buying bras and panties online and if there's a feedback in their list from someone called "ebaylingeriediva" especially if they're really a guy, it can be embarassing. I realize that's the feedback YOU leave and not what you were asking about, but some people get it backwards and won't leave any for intimate items. The person may have said he/she would do it, and then hoped you would forget. I would just let it go because if you sell a lot of lingerie you will run into this problem probably half the time, there isn't much you can do.
posted on November 21, 2000 08:43:03 AM new
Wow, you're way efficient! I know that not everyone will leave a feedback for whatever reason. Therefore, for me, I think I will start implementing a card or something to thank them for the puchase and to remind them to leave a feedback. I know I have received them from other sellers in the past and thought "how nice, very thorough and professional!". But pursuing the feedback may irritate the customer more. Welcome the return business and let it go.
posted on November 21, 2000 08:51:52 AM new
I have a buyer on another auction site that buys multiple items consistantly and I go out of my way to convience her - letting her hold payment until she has won 5 or 6 items, etc. I have left her feedback on every auction that she has won. Twice I asked her to leave feedback for me and it's a no go. I don't ask anymore because she keeps bidding. I would rather have the money than the feedback.
posted on November 21, 2000 11:33:30 AM new
you know, i really hadnt thought about it, but you may be correct about it having something to do with my "name". her name is VERY religious so it would make sense. my name on ebay is lingeriediva, but only because thats the main thing i buy on ebay... i guess i have a lingerie fetish! lol
anyway, i guess i'll just let it go and get over it... at least i got the money and thats the important thing.
thanks everyone for all your comments. have a great thanksgiving!
posted on November 21, 2000 11:47:29 AM new
I think its OK to ask once. As Meya and others have said, bugging them may have the opposite results.
If you're really serious about getting all the feedback possible, you might try this. First, leave them positive feedback. Then a few days after you ship their stuff send them an email asking them if they have received it and how they like it. Tell them you have left positive feedback and if they are satisfied, you would appreciate the same, but if there is a problem to please contact you. Then provide a link in the email to the feedback page. Making it as easy as possible and reminding them when they are at the computer rather than reading a note when they are not just might help.
I have not actually done this myself (its just an idea I have). My feedback is over 100 and so I don't sweat it anymore, but I would be curious to find out if this actually works.
posted on November 21, 2000 11:49:04 AM new
Feedback does count for something...or there would be no use for them....
However, many bidders/sellers choose to not leave any...it is their choice, and nothing can be done about it.
I have at times run to post office to get a Money Order an hour after I won an auction...and left feedback for nice item...no feedback in return.
I often enclosed a "lagnape"...a small present, with my package, with high-end things...No returned feedback...Life still goes on.. Take heart...if you end up with 2/3 feedback return, you will be doing very well...
******************** Gosh Shosh!
posted on November 21, 2000 04:05:01 PM new
That's "lagniappe":
Main Entry: la·gniappe
Pronunciation: 'lan-"yap, lan-'
Function: noun
Etymology: American French, from American Spanish la ñapa the lagniappe
Date: 1844
: a small gift given a customer by a merchant at the time of a purchase; broadly : something given or obtained gratuitously or by way of good measure
