zkatt
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posted on November 22, 2000 06:32:45 AM
My percentage rate of buyer actually filling out the wbns is about 30%(which is terrible). Any ideas on how to improve this %????? I pretty much just use the stanard(preset)message in the first email that gets sent out with the links in it.
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abacaxi
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posted on November 22, 2000 07:20:09 AM
WHAT is the WBNS?
If it's the online auction management page, many buyers will REFUSE to enter their personal data on a website. I am one. If ti doesn't happen in email, it ain't gonna happen.
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DWest
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posted on November 22, 2000 12:14:20 PM
If a WBNS is a form that sellers send to the winning bidders to fill out, then the reason why 70 percent ignore it is because they hate it. It is impersonal and seems too much like work.
I prefer to respond with a simple email that indicates my method of payment and contains my name and address.
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rarriffle
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posted on November 22, 2000 12:45:58 PM
I agree, I do not have time to fill out forms to complete an auction. I will be glad to do 1 minute email with payment, address information. Thats enough. 
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vargas
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posted on November 22, 2000 01:08:52 PM
What everybody said above.
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HartCottageQuilts
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posted on November 22, 2000 06:02:20 PM
Ditto.
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quickdraw29
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posted on November 22, 2000 06:49:42 PM
Every step you add you have to battle laziness. I just encountered a seller using an auction management page to complete the sale and found it very simple to use and quick. It wasn't any more difficult than typing a short message with my address. Not only laziness but it is too confusing for some small minds.
"If you lend someone $20, and never see that person again, it was probably worth it."
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tomwiii
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posted on November 22, 2000 06:53:44 PM
WBNS: ain't that the talk-radio station in Scranton?
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avaloncourt
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posted on November 22, 2000 09:33:10 PM
I thought it was a television station in Columbus
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cix
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posted on November 23, 2000 03:42:27 AM
I had a buyer go smooth off on me when they recieved the WBNS. This was also the first time I had ever tried it. Not only did I get cussed out because of, they said they would never buy from me again and left me a neutral comment because of it !!!
AW I hope you are reading this and make some type of changes to this service with WBNS.
It needs to be as simple as humanly possible and the information asked of the buyer should be optional (as far as name and address).
There should be away of figuring in the shipping on the very first email they receive as notification and their information should not be forced to be given by them in order to get a total cost.
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pickersangel
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posted on November 23, 2000 08:09:35 AM
I have found the following:
1. You will never overcome some peoples' paranoia about entering ANY information on a web-based system. They will not use the WBN response page, and some will get very upset if you enter the info yourself to generate a packing slip on the AW system.
2. You will never convince some people that clicking a few radio buttons and entering their address is easier than writing a complete email with all the requested information.
3. The email responders will RARELY include all of the following: name & address, payment method, payment amount (i.e. whether or not they want insurance). Therefore, you wait until the payment shows up to complete your paperwork.
The WBN response page is a great concept. Unfortunately, its effectiveness is neutralized by buyers' refusal to use it.
always pickersangel everywhere 
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gjsi
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posted on November 23, 2000 04:46:47 PM
[b]pickersangel[/b}: You will find all of that information on every one of my emails to confirm my bid and acknowledge your shipping information.
Since I use TimberCreek's Auction Tracker, the email is generated automaticly with all of the auction detail as well as my shipping detail. Why would I want to go to a web page to do even one field entry, when it takes me just a few clicks to not only generate the necessary email, but also track my purchases through the entire sale.
This product also allows me to leave feedback (keeps a drop down list of previous feedbacks so I don't have to retype). I don't even have to go to ebay to do that.
There is absolutly no benifit for me as the buyer, so why should I use it?
Greg
P.S. I usually inclose a pre-printed address label with the postal bar code in the envelope when I send payment. I hope sellers aren't offended by that, but after about 150 purchases and having about 2% of the sellers include their 9 digit zip in thier address, and usually not including mine on the package, I just started sending the labels. I figure payment gets there faster and package gets here faster.
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violetta
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posted on November 23, 2000 09:11:57 PM
Fill-in forms arrive as attachments, in my email, and I am not able to alter them to enter information. People use many different email programs, not just systems that are compatible with your form.
Even if it did work with my email, filling in the form is harder than just sending you the same information.
Violetta
(Not known by this nickname anywhere but here.)
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ubiedaman
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posted on November 23, 2000 10:28:48 PM
It needs to be as simple as humanly possible and the information asked of the buyer should be optional (as far as name and address)
OK...I give..
if I don't have an address, where am I supposed to send the item?
Keith
I assume full responsibility for my actions, except
the ones that are someone else's fault.
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honestjonstoys
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posted on November 23, 2000 11:36:28 PM
gisi;
I love it when buyers send me address labels
--------------
Don't take life so serious, it ain't nohow permanent.
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