snowydays
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posted on January 6, 2001 11:43:50 AM
Just got slammed with a negative, buyer claims she did not receive a package from several months ago, demanded that she get double the bid amount back or would post negative feedback. I emailed timesensitive because in one of her follow-ups she says that I am "under investigation." This is all over $6.00, do you think ebay will remove it?
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loosecannon
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posted on January 6, 2001 11:49:13 AM
From several months ago? I've heard that you can only post a negative up to 60 days after the auction end.
I don't know if that is true or not.
People?
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snowydays
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posted on January 6, 2001 11:54:15 AM
Nope, it used to be that way, but as far as I know that policy has been changed, the auction ended 3 months ago.
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rancher24
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posted on January 6, 2001 12:04:14 PM
I think that the policy changed when the "transaction only" feedback option was created (but then again there are soooo many policy changes it's hard to keep track!).....When using the "site map" option "Leave feedback on a member" when you sign in the screen reads "all transactions for the past 90 days".....
You buyers threat of "double the money back, or neg feedback" is a feedback threat & SHOULD be dealt with by eBay...Removing the neg, well, that's anyone's guess, but you best bet is to continue to ask them to do so....Good Luck!....
~ Rancher
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kidsfeet
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posted on January 6, 2001 01:18:07 PM
Keep on Ebay. They should remove ANY feedback where it states you are "under investigation.
They may not do it at the first request.....just keep on them.
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katzname
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posted on January 6, 2001 01:25:36 PM
Has anyone ever actually gotten ebay to remove a neg feedback?
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snowydays
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posted on January 6, 2001 01:32:50 PM
They removed one last year that was posted after 60 days. You also have the privlidge of paying to have it removed via Square Trade. If you can get the person who left it to agree to have it removed, you can pay Square Trade $15 to have it removed.
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Glenda
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posted on January 6, 2001 02:53:08 PM
From the Feedback Removal policy at http://pages.ebay.com/help/community/fbremove.html:
Circumstances Where eBay Will Consider Removing Feedback
"Feedback that makes any reference to an eBay or law enforcement organization investigation, i.e., "eBay is investigating this person"."
You should use this form to contact eBay about it:
http://pages.ebay.com/help/basics/select-RS.html
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Meya
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posted on January 6, 2001 02:55:31 PM
eBay did remove a Neg from mine because the deadbeat had peppered the remark with badly "hidden" profanity. He didn't pay, because he wanted me to change my payment terms after the auction, then left me a Neg.
eBay removed it within 2 days of my emailing and asking them about it.
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libra63
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posted on January 6, 2001 03:00:43 PM
I don't understand double your money back. Who ever that buyer is must be dreaming as I would never give double back. No where in my TOS does it say that but now maybe we will have to say refunds gladly given but never double your money back. Ebay is an auction site not a infomercial. Where do people come up with ideas like that. They better start reading the TOS and ebay rules before they start to bid.
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snowydays
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posted on January 6, 2001 03:03:12 PM
The buyer is representing themselves as an attorney, how do I find out if they really are one? Would be interesting to know if they are telling the truth, they sure do not speak like an attorney should.
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Glenda
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posted on January 6, 2001 03:05:06 PM
By the way, that "double my money or I'll leave you negative feedback" is feedback extortion. You should forward that email - with headers expanded - to [email protected]; the person will probably get at least a warning from it.
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mrpotatoheadd
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posted on January 6, 2001 03:05:30 PM
Well, if they are going to insist on double their money back, the least you could do is ask that they give you two negs. 
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cin131
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posted on January 6, 2001 04:20:29 PM
I agree with Glenda. That is flat out extortion. IF they don't remove the feedback, you should post your response to it including I didn't give them a double refund, so they negged me. Also fi you can fit it in, (they dont' give you a whole lotta room) something about the time frame between close of auction and the date you got the extortion note. That would pretty much negate the negative feedback from anyone who is reviewing it.
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sonsie
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posted on January 6, 2001 04:38:49 PM
I would be the house that this person isn't an attorney. A lawyer would know about "feedback extortion" and would also know that demanding double your money back so long after the deal is closed is ridiculous. The threats are just noise...please don't let them get to you! And, as others have said, continue pressing eBay for some resolution to the negative feedback and anything else that is wrong with this deal or this buyer. Good luck.
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twinsoft
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posted on January 6, 2001 04:59:50 PM
Had a real winner last year. First represented himself as an attorney, then a fraud investigator. Demanded 24-hour refund via Paypal for a late package, refused to fill out an insurance claim.
He posted my last name in his feedback profile (response to my neg), and claimed I was under investigation for fraud (his neg in my feedback). eBay removed both feedback comments.
Interesting that when eBay removed his response to my complaint, they removed any reference to the auction. After that, I couldn't leave feedback again for the same transaction. So, in a way, he got away with it.
Moral of story: If you get feedback you want removed from your profile, just leave a response (in your own feedback profile) like this:
"Jane Smith [seller's name] is under federal investigation for fraud."
Then eBay will remove their complaint along with your response!! 
(BTW, just kidding.... Please, no flames!)
[ edited by twinsoft on Jan 6, 2001 05:03 PM ]
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snowydays
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posted on January 7, 2001 12:54:12 PM
No suprise, I was just turned down by ebay for getting my negative removed. Here is the email I received:
Hello,
Thank you for contacting us regarding the feedback that was left on your
file.
Feedback is continually a topic of discussion at eBay and probably
always will be. Please consider the intended purpose of feedback. The
Feedback Forum is a completely open and fully disclosed site for members
to leave comments relating to their experience with other members. In
order for the Feedback Forum to be effective, all eBay members should be
free to leave their opinions.
I can certainly understand your concern in this situation so I have
reviewed the feedback comment in question. Unfortunately, it was found
that the comment in question does not meet the requirements for removal
as outlined in our feedback removal policy found at:
http://pages.ebay.com/help/community/fbremove.html
I wish there was something I could do to remedy this situation however,
as much as I would like to, we are unable to remove this comment.
Most members will look at a bidder's or seller's complete history when
deciding if they want to conduct business with him or her. A member who
is conscientious, helpful and honest will always have many more positive
comments that will overshadow a negative comment.
I am sorry that we could not have been of more assistance to you in this
situation.
I emailed again and referred them back to their feedback removal guidelines which state that "Feedback that makes any reference to an eBay or law enforcement organization investigation, i.e., "eBay is investigating this person".
I think my chances are nil, but thought I would ask here and see if there is something else I can try.
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majesticman
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posted on January 7, 2001 01:06:03 PM
I had a neg removed because of profane wording and also I found the seller used a bogus address. They WILL remove it they did include: "seller under investigation". It took about 2 weeks for the removal.
I do believe the seller That hammered me got a new account and just bought a cheap item from me. The address and name just don't look right. He/she registered yesterday. yee haa! Here I go again.
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mzalez
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posted on January 7, 2001 01:33:58 PM
meya, now I'm intrigued. How did they badly hide profanity in your feedback?
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abacaxi
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posted on January 7, 2001 01:35:15 PM
snowydays ...
"buyer is representing themselves as an attorney" to check this out, check for an online listing of licensed attorneys in his state.
People that do this have often thought about going to law school, applied for law school or flunked out of law school.
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eventer
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posted on January 7, 2001 01:37:53 PM
Or, have watched one to many reruns of L.A. Law.
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