posted on January 9, 2001 08:55:17 PM
this guy is a joke i win a auction and dont even get a email from him WARNING
The above is pasted directly from my feedback. I gave this bidder over a month to pay. He received and answered my emails, but he never paid. I then filed for my fvf from Ebay and left him a neg. This is what he left for me.
posted on January 9, 2001 09:01:59 PM
Well I don't have any feedback stories . . . yet. . . but maybe this will make you feel better. I have a picture here that I look at when the little things in life start getting to me. It is a a little boy living in a very poor country. He had a bag of grain but some big dude stole it from him to sell on the black market because food is rare in these parts were they live. I look at the eyes of the little boy and I realize my problems just well the don't equal up. I am born in a country were you are considered poor if you don't have a TV. I cut it out of time magazine many years ago. Does the trick for me.
posted on January 9, 2001 09:12:45 PM
I don't know if this is insulting or not, but I am not at all happy about it. I sold a ceramic sugar & creamer set on eBay & before I could mail it it was broken. I emailed the buyer to apologise & refunded her money. Just checked my feedback a half hour ago & saw a neutral from her, it said:
"Handled the problem well" so then, why the neutral ????? Oh well.
posted on January 9, 2001 09:31:30 PM
The ones that insult me are when I win a bid, send the payment. They send me the widget and a note that says. We don't have time to leave feedback for everyone that we deal with. Once we see you have left feedback, we'll do the same.
posted on January 9, 2001 09:39:02 PM
A couple of months back I gave a seller two negative feedbacks for knowingly sending me two damaged items. She retaliated and called me abusive, ignorant and demanding among a few other things.
I decided to leave negative feedback after venting here about my problem and saying that I feared getting negative feedback in return. Mrpotatoheadd made some very logical comments about why I should leave appropriate feedback. Thanks, mrpotatoheadd, you were right!
I don't mind the negative comments at all. Five people have e-mailed me (the latest just two weeks ago) saying that they read all the feedback that this seller has and followed the responses back and forth. They thanked me for leaving negatives and they decided not to bid on the auctions they were interested in because of the feedback comments left by me and others.
Edited again for spelling and stuff.
[ edited by shaani on Jan 9, 2001 09:41 PM ]
[ edited by shaani on Jan 9, 2001 09:45 PM ]
posted on January 9, 2001 09:48:12 PM
Wow Marc! That IS insulting!! Talk about "holding feedback hostage"!!!
Bagelone - yes I got a feedback yesterday that is driving me NUTS!!!! A crazed bidder who won my auction in the middle of the night, emailed me 3 times by 9 am AND contacted ebay and requested my contact info!! AND - get this - she left in my feedback "I WON ITEM #XXX EMAIL ERROR!! PLEASE CONTACT ME!!!!" It was in a positive feedback, not negative, but still... she did not have the patience to wait the whole two hours it took me to wake up and read my email and contact her. When I did reach her, she said she was having email problems, ok, but I hate how that looks glaring in my feedback, and I'm still new so it's not like I have hundreds or thousands of feedback like other people. This looks very bad for me. I am really angry about this cos it was just impatience on her part. It was NOT necessary to use my feedback to contact me!! Sheeesh, I would have contacted her anyway, don't I WANT to contact my winning bidders? This kinda thing drives me nuts but it was someone really new and so everyone is telling me to chill. But I think she needed to chill, I can't stand that kind of hysteria. My emails to her have been really very nice and patient and professional with her, etc... I am just venting here... because I can.
Rocker
posted on January 10, 2001 10:16:48 AM
Thanks for all the posts, I don't feel so
alone.
Mycrocker, you must have the same lady,
because that is what exactly happened
to me, with a few minor differences. I
was unable able to respond to her
complusive emails until the third day,
by then she was in a "panic" mode. Still,
by ebay's rules I have three days to respond.
The item by the way was a whopping $1.00,
of course she gave me a neutral in a otherwise spottless feedback over 170+, because of all the emails she had to send.
At the time she had a rating of 10. Had to
do the dirty deed and first time,I neg'd her and clipped and explained Ebay's rules. Can
tell from her correspondence a little
short of a full deck!
posted on January 10, 2001 11:23:53 AM"Handled the problem well" so then, why the neutral ????? Oh well.
Why the neutral? Obviously, because there was a problem and you fixed it.
That's what a neutral is for. Positives are for good deals, negatives are for bad deals, and neutral are for deals where the good and bad evens out.
What type of feedback did you expect?
Actually, this type of feedback is good for you. Every seller is going to have a problem, what buyers want to know is how are you going to handle a problem if it pops up. Now they know that you handle problems well.
I wish more people would leave appropriate neutrals. If that was left as a positive most people wouldn't see it as they usually just check out your neutrals and negs.
posted on January 10, 2001 11:40:11 AMI wish more people would leave appropriate neutrals.
I suppose it's just a matter of opinion what is appropriate and what isn't. But I once left a seller positive feedback because she refunded my money quite promptly after informing me that she'd received her packaging back from the post office with a letter of apology from them for wrecking the package. The item was notably missing.
I was disappointed of course at not receiving the item, but the seller made things right, so why not a positive?
And, mcjane, I think that neutral should have been a positive as well. You were honest with the buyer and refunded.
posted on January 10, 2001 12:45:32 PM
As a buyer, I have to say you are really full of yourself if you think you deserve positive feedback for not selling an item that someone legitimately bid on, no matter what the circumstances. Like the person before me said, "Thats what neutrals are for."
posted on January 10, 2001 01:03:49 PM
Over ten years ago I had an experience with a local store. They refunded which caused me to stay with them rather than going to their competitors. They had my loyalty.
Years later during a reflection on that transaction I realised -hello- that I was "wrong" what was I thinking? and learned a valuable lesson on both sides of the customer service fence.
If I should ever have a problem with a eBay transaction and the seller refunded without "bumps," I would be very happy to leave positive feedback! On the other hand if the seller made it "rough" for me (and I do know that I can be a jerk...so I am fair to the "other person" to get a refund then I would either leave neg or pos feedback. Or none at all.
As a seller I wouldn't expect my customer to do anything. It would be nice if they would leave a positive but it isn't necessary. If they should leave a neutral I would be disappointed but the customer is always right!
I haven't had this problem with eBay itself, but I have had it with Half.com (also owned by eBay) and it stopped me from selling on Half.com.
I sold an item months ago and shipped it right away as required. In fact, I always shipped via First Class Mail instead of "book rate" (which they recommend) since it gets to my buyer faster.
Anyway, a month later I get an e-mail from Half.com telling me the buyer never received their purchase! They asked me to respond.
Since the buyer had purchased a book that I happened to have several copies of and had not sold all of them yet, I wrote back to Half.com and CLEARLY explained that I DID ship the item (and gave the ship date), but since I had several copies of this book, I would be happy to mail ANOTHER copy to the buyer right away to make it up to them. I also stated that it was clear the first copy was lost somehow and said if the first one arrived also, they could keep it as my gift and give it to someone.
(I have never had this problem before and have ALL positive feedback on eBay).
Anyway, I KNOW they forward your response to the buyer so they saw my explanation and offer to reship, but two weeks later they posted the following feedback:
"SELLER NEVER SHIPPED MY ORDER AND ONLY SENT IT AFTER HALF.COM THREATENED THEM!"
WHAT!!???
I am furious!
1. This is NOT what happened and I told Half.com (and the buyer) this.
2. Half.com never gave me the buyers e-mail address nor can you leave feedback for a buyer or respond to negative feedback so I now have this nasty and incorrect remark on my file!
posted on January 10, 2001 02:12:49 PMI was disappointed of course at not receiving the item, but the seller made things right, so why not a positive?
Because the seller didn't make it right, she made it OK. The seller that finds a replacement for the damaged item is the one that makes it right.
Here's an odd way of looking at it.
Scenario #1
I win an item. I write out a check, address an envelope, stick a stamp on it and drop it in the mailbox. The winnings are destroyed and I get a refund.
Scenario #2
I win an item. I write out a check, address an envelope, stick a stamp on it and flush it down the toilet.
In both cases, I'm out a check, envelope, stamp and the time to get it all together.
Now, let's look at the differences.
Scenario #1
I don't have use of my money until I get the refund.
I don't bid on any other auctions offering the item, because I already won one and expect to get it any day.
My eager anticipation gives way to disappointment when I find out that my winnings were destroyed.
Scenario #2
I know the check isn't going to be cashed, so I have immediate use of my money.
I know I'm not going to get the item, so I can bid on other auctions that offer the same item.
The payment was flushed. So, no anticipation and no disappointment.
It looks like I'm better off in scenario #2. So, if I would have been better off flushing my payment down the toilet, why should the seller get a positive?
I leave a positive if I can answer "yes" to the following question. That question is, "Would I be happy if everybody handled their half of the transaction this way?"
I once gave a buyer a positive for quick payment even though I didn't receive it until 35 days after the auction. Why did she get a positive? Because the envelope was postmarked the day after I sent my invoice and was correctly addressed. My feedback is based on how the other party handles their end of the transaction the actions of a third party don't enter into it.
So, applying my positive test question, "Would I be happy if every buyer sent their payment in a correctly addressed envelope the day after they got my invoice?"
You bet!
BJ's case is a little more complicated. Was the item poorly packaged and damaged in normal PO handling or was it well packaged and damaged by bad PO handling?
If I had done business with this seller before and she had packaged my previous winnings properly, I would give her the benefit of a doubt and give her a positive.
If I had done business with her before and her previous packages weren't well-packaged then she'd get a neutral.
However, if I never did business with her before, I wouldn't know whether she was at fault or the PO was. In that case, I wouldn't leave feedback.
posted on January 10, 2001 02:49:11 PM
Actually, the more insulting and less blandly factual the neg FB, the less it'll be taken seriously by others. One can always hope the neg includes some profanity, in which case ebay will delete it entirely
posted on January 10, 2001 05:56:14 PM
Long story short...
I got feedback on my account calling me an idiot.
I reported it to safe harbour. They removed the feedback.
I would suggest anyone else in the same boat or worse to try that!
<Please note, if anyone cares, I did not deserve the title>
posted on January 10, 2001 06:35:53 PM
Going back a few months: received item broken in half, glued, two more breaks, all covered with heavy white latex paint; described as "Nice; No dings or dents"...
Left Neg. He retaliated:
"This person is a real wacco, demanding, and seems to live in the magic kingdom"
My Follow-up:
"Do you want me to post the photos I took? A picture is worth 1000 words, etc...."
posted on January 10, 2001 06:42:15 PM
One guy said in my feedback: "Is this considered a mauimood? THIS CHICK NEEDS HORMONES" after I filed a NPB on him and then the FVF. So, I contacted ebay and said "this is sexual harassment and degrading. Remove it please". And they did, because I sure dont see it now. Humph. I take hormones, so I dont need to take any more, thankyouverymuch
posted on January 10, 2001 09:51:16 PM
Got a complaint in my feedback today. Customer claimed the bonus CD never came with her winnings, and that I ignored her emails. I never got any emails from her. The missing bonus CD is a $.29 cent toy; of course I would have replaced it if I knew it turned up missing.
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Rocker
to get a refund then I would either leave neg or pos feedback. Or none at all.
