mballai
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posted on January 15, 2001 08:59:12 AM new
This one is a doozy. Bidder wins item, EOA goes out. No response. Couple more emails finally says will send money. Never gave me an address. File an NPB and no response. Yesterday I did an FVF credit and neg'd him. Now he keeps emailing me that he still wants the item, I tell him no, do not bid anymore either cc'd to Safeharbor. Two more emails in which I tell him no, all in a 24 hour period.
From my standpoint, once an FVF is credited that really is the end of the line. To accept payment would be in violation of eBay rules.
Am I missing something? If he emails me again, I'm going to send this to Safeharbor
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Meya
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posted on January 15, 2001 09:03:16 AM new
What was the time frame for all this?
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mballai
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posted on January 15, 2001 10:31:20 AM new
Dec 23rd was EOA I filed the NPB about 12 days ago. I realize some folks think three weeks out is no big deal, but I still have no address for the guy which is the kiss of death as far as I am concerned. I state that I expect a prompt response with address and payment. Three weeks isn't prompt.
I've gotten two more pleading emails since I posted. What part of no doesn't he understand.
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bobbysoxer
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posted on January 15, 2001 10:56:33 AM new
mballai
In my opinion you are not missing anything. As you probably know we have only a small window to receive our refunds.
However, some customers are understandly "slow" with their payments. I have a customer who just now sent payment (after I started the refund process) for an auction in December. They are paying for current postage rates too BTW.
May I suggest putting the auction back up for BIN for the buyer to bid. That would be an option for me to consider if I was in your shoes. Make it very clear that you expect payment withing 10 days (for an example). The point is I suggest you set the ground rules if you go with the BIN.
You do need to consider the fees you would pay for the relisting if the sell goes sour, but you just might make a loyal customer. He/she may tell their friends about you.
my 2¢ that's all.....
not bobbysoxer on eBay
[email protected]
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pickersangel
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posted on January 15, 2001 11:46:51 AM new
I agree with mballai's handling of the situation. This kind of situation seems to be becoming more and more common. IMHO, there are bidders that habitually overextend themselves on bidding, then pick and choose which items they'll actually pay for. They hope that the remaining sellers will just let it go. However, if a seller goes so far as to file a FVF request, these bidders immediately respond as noted. I think that anyone who ignores repeated emails and the NPB warning from Ebay really didn't have any intention of paying for the item until s/he realized that a black mark would be placed on his record via the FVF request.
Allowing these bidders to play this game successfully only encourages them to continue it, and I (as a seller who has been in mballai's shoes) REALLY don't appreciate having to deal with them.
always pickersangel everywhere 
http://homepage.netspaceonline.com/~twobar/pickers.htm
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ryinn
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posted on January 15, 2001 12:21:29 PM new
As I posted elsewhere today, I now have 6 bidders who have ignored ALL of my attempts to reach them via WBN and the NPB alert and still have no response from any of them.
I am always furious about this!
What makes bidders feel they can bid on items and not have to respond or pay in a timely fashion!?? When I purchase on eBay, I respond and pay right away.
I wish eBay would really crack down on this, it seems to be getting worse. They bid, they win and feel no responsibility to actually pay for their purchase.
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mballai
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posted on January 15, 2001 12:35:16 PM new
Well, I had three different reasons from this bidder and maybe he did want to go through with it; however he's history. If we sellers do not adhere to eBay's rules I think bidders will take advantage of us as noted above.
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victoria
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posted on January 15, 2001 12:45:20 PM new
My problem is, if the bidder does respond to my e-mails, I don't file the FVF. So I have one bidder whose auction ended in Nov, who does reply to my e-mails, (maybe the payment got lost as she says, who can know?) and so I keeping waiting for the 2nd check to arrive. I figure I still have the book, she still seems to want it, maybe this will eventually turn out OK.
I've only had a couple fade away entirely while simultaneously convincing me to wait on the FVF.
I do occasionally file the FVFs, but because those bidders went entirely mute.
EBAY only supplements my income, and I hate to neg somebody or get them NARU if there's a chance that they really are on the up and up.
I am always surprised when someone with no negatives at all goes NARU after I file a FVF on them.
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pickersangel
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posted on January 15, 2001 02:29:04 PM new
I've noticed that many sellers are opting to file for FVF's (some because of the refund, some to help get the bidder NARU'ed) and not leave negative feedback for fear of retaliation. I really wish ALL sellers would follow through with at least the FVF's, to help clear the ranks of habitual deadbeats.
always pickersangel everywhere
http://homepage.netspaceonline.com/~twobar/pickers.htm
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booksbooksbooks
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posted on January 15, 2001 06:32:47 PM new
On the few occasions that someone has paid after I complete the FVF credit process, I've e-mailed eBay to ask them to reverse the FVF credit (i.e. charge me again) and remove the warning from the buyer's account. So you don't have to re-list the item with a BIN to make sure you're not evading any eBay fees.
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fritzdick
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posted on January 15, 2001 07:11:16 PM new
Would someone please tell me what are the following terms:
FVF
BIN
NPB
NARU
Thanks for the help
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fritzdick
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posted on January 15, 2001 07:12:00 PM new
Would someone please tell me what are the following terms:
FVF
BIN
NPB
NARU
Thanks for the help
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fritzdick
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posted on January 15, 2001 07:12:16 PM new
Would someone please tell me what are the following terms:
FVF
BIN
NPB
NARU
Thanks for the help
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kukula
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posted on January 15, 2001 07:27:11 PM new
FVF Final Value Fee
BIN Buy It Now
NPB Non Paying Bidder
NARU Not a Registered User
***Not Kukula ANYWHERE but AuctionWatch***
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cassiescloset
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posted on January 15, 2001 08:15:55 PM new
As a matter of principal, you need to file NPB alert and FVC on all non payers. This is sort of like the TRW credit reporting agency of ebay.
Would you loan someone money who didn't pay their bills? If you have already tried to collect from the deadbeat and they keep stringing you along, file for a refund of fees. Are you willing to subsidize deadbeats?
Bidders don't get NARU'd unless there are 3 NPB/FVC filed.
They can always open a new account anytime with ebay, so don't worry about locking them out.
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mballai
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posted on January 15, 2001 09:10:54 PM new
I sure am not worried about this bidder. I'm just amazed he thought he could play this one out. No way.
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mballai
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posted on January 17, 2001 06:42:57 AM new
OK Boys and Girls get this update...
1.The bidder left me a positive. After my neg? Huh?
2. Bidder got two more negs...not surprising
3. Bidder bid again on my item when I relisted. I cancelled the bid and reported it to Safeharbor.
How do you spell relief...NARU for this one I hope.
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victoria
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posted on January 17, 2001 09:55:02 AM new
I just received payment for an item for which I filed FVF over a month ago. That bidder became NARU.
No contact from her since then, but Ta-Dah recently postmarked cashiers check just magically appears.
I still have the item, so I'm going to send it.
Thanks to the heads up concerning all AW's recently contrite bidders, I suspect that when I send her my shipping update, she'll ask me to lift the NPB and return EBAYs FVF.
And, I probably will. Maybe it'll generate good karma for my auctions.
[ edited by victoria on Jan 17, 2001 09:56 AM ]
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pickersangel
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posted on January 17, 2001 10:21:09 AM new
"...she'll ask me to lift the NPB and return EBAYs FVF. And, I probably will. Maybe it'll generate good karma for my auctions.
Wouldn't that depend on whether (via the ripple effect) the action generates more good or more bad effects? IOW, if withdrawing your FVF allows this reincarnated NARU to deadbeat on a bunch of other auctions, wouldn't the karma for this action be bad karma?
always pickersangel everywhere
http://homepage.netspaceonline.com/~twobar/pickers.htm
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mballai
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posted on January 17, 2001 10:26:30 AM new
I'd feel more charitable if the bidder had at least supplied his address and didn't need multiple emails before responding.
The bidder begged again this morning. I put a block on his email after again stating no.
I don't relish having to do this, but with insertion fees going up, it's time to stand firm against those who make sport of sponging off sellers' good will.
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