posted on January 16, 2001 11:48:43 AM
Hi, This is from the PaY Pal site on proof of shipment.
"etain Reasonable proof-of-shipment
Always keep proof that you did indeed honor the payment and made the shipment. Most U.S. carrier companies offer this service, including the U.S. Postal Service. You will be required to provide a copy of this shipment record in cases of disputes"
My 1st question: If you are insuring the package, you get a receipt. Does this qualify as proof of shipment?? Does everyone get the devlivery confirmation and insurance or one or the other?
I am getting fee'ed out, by the time I pay ebay, paypal, del confirm, it doesn't seem worth it for a 9.99 auction. That's my personal $$ minimum for me to photo, list, emails, packing, po. I am ready to only accept PayPal for 14.99 and above. Any thoughts??
posted on January 16, 2001 12:40:13 PM
Check the PayPal TOU, but I believe it specifies "trackable" proof of shipment, which means DC, if you're using USPS. I get DC only on uninsured packages and those paid for via PayPal. I still pay for it, at this point, but you could add it to your shipping charges to the customer. The whole bit of USPS upping rates, Yahoo! charging listing fees and Ebay's announcement of fee increases is just TOOOO depressing.
posted on January 16, 2001 01:43:56 PM
I have heard from folks I know personally that if a buyer charges back the item on his credit card, Paypal will not bother to contact you before freezing your account. A seller I know had her verified business PP account frozen due to one charge back out of hundreds of transactions. When she sent PP a copy of her DC, they told her that it was not good proof because it did not have a signature. I only accept non credit card payments unless it is from someone I know. You can read what the Better Business Bureau had to say about them in an article from the Wall St Journal found here:
posted on January 16, 2001 01:56:01 PM
I can tell you my experience. Paypal blew off their own terms which stated buyer must make saveral documented attempts to work things out with seller, and pursue insurance first. Neither of those things happened, they just froze my entire account (several hundred dollars) over a $15 dispute. (The item was insured, but the buyer refused to fill out an insurance claim form.)
All during their so-called investigation, they continued to accept payments in my name, and notified my customers that I had received their payments, even after I instructed them not to accept more payments. The result was that I had to keep shipping even though no money was coming in.
Lots of people are complaining, and now the BBB has practically confirmed what we already know: Paypal is a bunch of crooks.
