posted on March 19, 2001 08:56:40 PM
Hi, do any of the sellers reading this topic have any experience on how long it takes for an e-check to clear?
The reason I am asking is that one of my customers paid with an e-check. It has been a complete six business days now and the status of the transaction is still "e-check waiting to clear."
I go into Billpoint and it states that e-checks take 3-4 business days to clear.
What is going on with this transaction? Does the buyer have no money in the account and Billpoint tries three times before giving up?
I had a customer pay with an e-check last month and the message came back that it was "denied" by her bank. That only took two business days. I don't understand why this payment is going into business day seven. And I am already aggravated because I had to send this customer the Billpoint invoice three times and she didn't bother to pay for it with this e-check until day thirteen after the end of the auction.
posted on March 19, 2001 09:01:34 PM
From my experience with Billpoint's e-checks it takes 5 business days and not calendar days.If the transaction started late in the day,the clock won't start ticking till the next day.
When a bank denies payment for a e-check,sometimes the account is closed or the wrong bank routing number was given by the buyer..
One of my buyers had a problem when his bank merged with another one and his check was denied.
He had over 1000 pos.feedbacks and was an attorney so I don't think he was writing bad checks and he was telling the truth when he said his bank had recently merged.
posted on March 19, 2001 09:02:41 PM
Anytime a customer of mine has used e-check it takes about 4 days maximum. I would email Billpoint and find out if there's a problem, if I were you.
posted on March 19, 2001 09:20:54 PM
Ok, I sent Billpoint an email to ask if they can look into it.
Another quirky thing is that I'm having an increasing time gap between the sending of a requested Billpoint invoice and the payment of the invoice by my regular customers. Right now I have Billpoint invoices that were issued about ten days ago to regular customers that remain unpaid and total over $500. I guess tomorrow I will resend those invoices. Is anybody else noticing this behavior among their repeat customers?
posted on March 19, 2001 09:27:10 PM
I haven't noticed that trend among my customers lately, but when it's happened in the past I usually send a "checking in with you" type email after seven days asking if they received the invoice on their end.
posted on March 20, 2001 05:51:14 AM
Last night a customer attempted to make an e-check payment, and literally within two seconds I got a Billpoint notification that the check was not honored. Huh? I think something's wacky.
posted on March 20, 2001 06:58:35 AM
I take the electronic checks on a regular basis since it is free to me, and they are ALWAYS slow. I just checked, one paid on the 14th finially cleared yesterday, the one for the 15th is still sitting there...Definately not as quick as it sounds, but at least you know it is good.
posted on March 21, 2001 10:31:49 AM
Here is a followup on my specific situation.
On Monday the user was suspended. Another seller gave two more negs for nonpayment. That is a total of four negs among three different sellers. My assumption is that all three sellers filed the NPB and when a buyer gets three NPB it is an automatic suspension.
I never heard from Billpoint. However, my guess is that the electronic payment was halted because the user got suspended before her e-check cleared. I never received any notification of lack of funds or anything.
Here is another story, from the buyer's end of the transaction. Early this year I purchased an item on BIN, paid a total of $160 by credit card through Billpoint. I never received the item and the seller never provided proof of shipment. There was an exchange of emails, the seller showing zero business skills though she was an antique shop, and she got ruder and ruder. I was forced to leave her a neg and call my credit card company for a charge back. Eventually Billpoint contacted me and I was able to provide Billpoint with all of the evidence that the seller never provided proof of shipment. During that process another buyer of that seller filed a claim and left a neg. Now I see the seller is suspended. She has over 100 positives and just these two negs. Does anybody know if these customer charge backs were the reason for her suspension?
