computerboy
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posted on March 27, 2001 01:17:24 PM new
http://pages.prodigy.net/computerboy/verm.jpg
Just curious.
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rawbunzel
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posted on March 27, 2001 01:19:33 PM new
No. They look gray. The case might be black. 
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shaani
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posted on March 27, 2001 01:22:55 PM new
They look gray to me. The case looks black.
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lattefor2
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posted on March 27, 2001 01:26:48 PM new
grey glasses, black case,to me.
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redskinfan
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posted on March 27, 2001 01:35:07 PM new
Yes they do. Why do you ask??
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computerboy
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posted on March 27, 2001 01:43:35 PM new
Thanks for the feedback.
I had a customer accuse me of inaccurately depicting the sunglasses. He said the photograph showed them as being black, when my ad description identifies them as Olive Patena.
I've sold over 400 pairs without problem until now.
I've offered an exchange of refund, but am dealing with a newbie who has quite the attitude.
Any suggestions?
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RainyBear
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posted on March 27, 2001 01:48:38 PM new
His monitor may be set to display things in darker tones than most... I recently ran into that problem with my monitor. I was creating graphics which looked great to me, but too light to everyone else. I adjusted my monitor settings and saw the problem!
Offering an exchange or refund, as you said, seems like a reasonable thing to do and I'm not sure there are many other options to pacify this tough customer. It sounds like you're doing everything right. What more could he want rather than a refund or an exchange? Anything beyond that would be unreasonable.
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redskinfan
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posted on March 27, 2001 01:50:37 PM new
If he's not willing to accept a refund then ignore him. He's just trying to cause a fuss.
They look black to me. He should've asked about that before his bid, not after.
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computerboy
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posted on March 27, 2001 01:51:39 PM new
Thank you.
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computerboy
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posted on March 27, 2001 01:53:02 PM new
Is the sun shining anywhere?
I'd like to think there's a market for my product, but Chicago doesn't seem to require sunglasses these days.
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RainyBear
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posted on March 27, 2001 01:56:07 PM new
It's rainy and grey in Seattle today. However, I've heard that we have one of the highest sunglasses ownership ratios per capita in the country.
[ edited by RainyBear on Mar 27, 2001 01:56 PM ]
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redskinfan
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posted on March 27, 2001 01:56:50 PM new
California
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tomwiii
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posted on March 27, 2001 02:04:25 PM new
the color looks bronze to me...neither black nor gray
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computerboy
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posted on March 27, 2001 02:05:36 PM new
Ah, there's hope...
Californians always do seem to come through for us.
Now I know why I don't ship much to Seattle...
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lanefamily
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posted on March 27, 2001 03:08:39 PM new
They look more like an Olive Patena to me.
Jim
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heygrape
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posted on March 27, 2001 03:21:28 PM new
They look very definitely Olive to me too with red lenses and the case looks black.
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reddeer
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posted on March 27, 2001 03:28:00 PM new
They look Olive here as well, with red lenses.
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tonimar1
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posted on March 27, 2001 06:18:55 PM new
They look Olive Green
But if you stated the color in your listing,
there should be no problem even if his compu.
shows it a different color.
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mcjane
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posted on March 27, 2001 08:33:04 PM new
Olive frames, red lens.
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taz8057
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posted on March 27, 2001 08:40:29 PM new
One thing is for sure, They are not black!
-Trey
***********************************
"If your mind can concieve it, and you believe it, then you probably can achieve it."
http://www.CondomDeals.com
***********************************
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computerboy
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posted on March 28, 2001 08:42:28 AM new
Thanks again for the reassurance.
I managed to work out an exchange arrangement with the buyer. He's going to take another style of sunglasses.
By the way, he admitted to me that he failed to carefully read the ad and look at the picture.
Isn't it amazing how we seller's are often accused of being at fault in these situations and that regardless of the cooperative attititudes we take, it is never enough to appease these occassional buyers?
It's my beleif that these types of consumers belong either at Toys R Us or Neiman Marcus, denpending on their age.
Just venting...
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